Britannia Lanes Avaliações 

276
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely quality service. The guys could not have been more helpful. Weather was hot and they didn’t stop all day. Would certainly recommend this Company to anyone.

Avaliado com 5 de um total de 5 estrelas

We were so impressed with Britannia Lanes. The process through from initial quotation to collecting all the empty boxes and everything in between we could not fault. Any questions were answered prompt... Ver mais

Avaliado com 5 de um total de 5 estrelas

The process was very straight forward and professional. And I can honestly say the 5 guys who managed the move on the day were exceptional. So helpful, courteous and they did everything they could to... Ver mais

Avaliado com 4 de um total de 5 estrelas

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... Ver mais

Detalhes da empresa

  1. Mudanças
  2. Agência de locação de vans

Escrito pela empresa

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

276 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(276)

35 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Do not use this company for storing goods

Do not use this company for storage. My wife and I had to move out of our property for 9 months to allow renovation work. We used Brittania to remove and store all our belongings. We have paid them £576/mth storage plus £81/mth insurance. When they returned the goods in April 24, a leg was broken of the large chest of drawers, an armchair was badly marked. In addition, mattresses had dirt on them and clothes etc were damp. No mats were put down on our new carpets, which were then marked,
Subsequently we realised a telescope had also been damaged, wooden frame of mirror snapped and put back and mattress marked.
We will try to claim for the chest and chair on insurance but we discovered the other damage after the 7 day cut off - so we are barred from claiming - it took us that long to unpack items. In addition the insurance policy has a £50 excess and is not a 'new for old' policy so I am unlikely to get much back on the insurance. In addition the claim form says I need to submit traders estimates for repairs - but no one is interested in repairing the furniture.
The whole experience has been horrible and very expensive, damaged goods and head office staff that don't care. Do not use them to store your personal belongings

22 de abril de 2024
Avaliação não solicitada
logotipo da Britannia Lanes

Resposta da Britannia Lanes

Dear Richard,

I am sorry to read that you experienced some damage during recent removal and storage with us. Although you called us to notify us of some damage we were unaware of some of the points you have raised in your review including the marks to your carpet, of which we will be happy to arrange a carpet cleaner for you, when convenient. With regards to the terms of the Insurance Policy, these are highlighted several times during the quotation period and we give the option for customers to arrange their own insurance policies if preferred. We look forward to receiving the completed claims form and assisting you in settlement. Once again, I am sorry for the damages that occurred but hope you are settling well into your new home.

Kind regards,
Sarah Lane

Avaliado com 5 de um total de 5 estrelas

The relocation of my furniture from…Torquay to Liverpool

The relocation of my furniture from Torquay to Liverpool was seamless from the first phone call to the actual move. I was at the destination to meet the guys who were super professional and did a great job. A real credit to Britannia Lanes.

Please pass on my thanks and regards to them.

Ian - Liverpool

30 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service from a great team

Great service from a great team. From the initial quotation to completing all the paperwork, and on to the packing and loading, all the staff were excellent. Very friendly and patient in answering all my questions and explaining the whole process. Special thanks to Lynn and Joel. Everything was professionally packed and arrived on time and in perfect condition. Very grateful to the entire team in Devon.

24 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, and looked after my stuff

Josh and Callum (movers) and Cheri (customer service) were all great.

I had a tight timeline, so Cheri worked quickly to sort a quote and arrange a time that worked for me. My notes for the move team all went through, which meant they showed up in the right place despite the best efforts of Google Maps.

Callum and Josh knew exactly what they were doing. Initial tour to understand where everything was, what was moving, what order they'd take things in, where they needed protective packing. After that - they got on with it.

Special wrapping for monitors, generally good *care* for everything. Unphased by stairs. Never rushed, just well-rehearsed.

At the other end there was another tour to understand where things were going and how to fit things through the entry, and then they had me wait at the entrance to point each thing to the right room.

The result was total convenience for me, and (crucially) two people who cared about keeping my things safe and helping a busy day run well.

Well worth the money. Thank you

27 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Storage or Van hire - you can’t go wrong here

I have used the Marsh Barton site for storage for a little over a year and found it very good and easy. Robert is a delight to deal with and the facility’s make everything easy. Its also a very clean environment.
I also recently hired a van from same location and it was one of the smoothest and relaxing vehicle hire I’ve ever done.
Highly recommend Robert and team.

26 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, all explained & with ease. Robert was very friendly & professional, definitely use this company in the future.
Again many thanks for all your help.
GS Preston

26 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just had a house move

Just had a 2 day house move with Joshua, Jordan and billy from Britannia lanes. A absolutely fantastic team which were extremely helpful and hard working. Then on day two they were joined by Jambo and Leighton who provided some extra muscle to get me in the new house even faster. Honestly couldn’t have asked for a better moving team to make my life easy and smooth. Thank you guys for all the help and I think you all definitely earned some extra days paid leave if your boss is reading this.

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reasonably priced van hire with charming staff

We used Britannia Lanes to hire a small van to deliver and then collect paintings for an exhibition at a gallery in Totnes. The vehicle they provided was exactly what we required and organising the rental was simple. The staff were incredibly helpful and the cost not excessive. Would happily use Britannia Lanes again for van hire should I need to.

10 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hired a Luton van for a house move

Hired a Luton van for a house move, got a great price, and a nice new van. Service from Robert was brilliant, so easy to deal with and very helpful. Overall an excellent experience. Already hired another van from them.

27 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic hassle free

Fantastic straightforward and hassle free move from Devon to London. The guys that moved me were polite, professional and efficient. They packed all my belongings well and it was all very smooth. Even no problem when the initial van couldn’t fit down my road!

Thank you for making what is a stressful time that much easier.

3 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time we have moved and been told…

First time we have moved and been told this is meant to be the most stressful time of your life. Leighton and Matt couldn’t have been more helpful and make us feel more relaxed and were excellent throughout the day. Would recommend

22 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great experience

We used Britannia Lanes to move our mother from the family home of 45 years to a retirement village, quite a downsize.

Billy & Josh, employees of Britannia were both exceptional, helpful in every way and very understanding of the situation.

8 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Can’t thank Callum and Desperate Dan…

Can’t thank Callum and Desperate Dan enough both were kind and polite through the two day move nothing was to much trouble for them,the move went so smoothly and I was right to choose Britannia Lanes fir the long move from Torquay ti Oswestry
Also the fact that they give blue light discount makes so much better on the pocket
Thank you Dan and Callum
Steve and Jane

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a wonderful company

What a wonderful company! They were very flexible and very helpful. The two removal men who came to help us (Leighton and Jack) were absolutely fantastic, they were punctual, willing to help and nothing was too much trouble. All the stress was taken away from moving, and we would definitely contact Britannia if we ever need them again.

19 de fevereiro de 2024
Avaliação não solicitada

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