Britishairways Avaliações 

I have bought my ticket on 29th December from London to Doha and Doha to Dhaka. British airways has the collaboration with Qatar airways.
Though my ticket was issue through BA but I had to fly with Qatar. It was a very emergency trip as I lost my mum and committed to attend her funeral.
Flight was delayed from the Heathrow Airport therefore I missed my connecting flight from Doha. I had to wait 24 hours for the next flight. By the time I missed my mum’s funeral and unable to saw her face forever. I can’t express myself what was my mental situation.
After few days I claimed my compensation (as I had to wait 24 hours) through BA but BA told me that Qatar is not agreed for the compensation, once I contacted with Qatar and they told me to contact with BA. They were playing each other and I was in the middle. Now, I’m getting ready to raise the issue through FCA.
My request is please be aware from the BA as they don’t care the customer loyalty!!!

Absolutely horrendous. Trying to change a flight. App says I can’t do it online so to contact the airline I booked with, which was BA!! No number to call so had to spend 15mins finding a number, then 30min listening to hold music before giving up. Not sure why I still get surprised at their general disdain for customers. BA have to be the worst airline in the world for CX.

Horrible, just horrible. I had a flight re-routed to Amsterdam on the way from LHR to Oslo last summer. At the airport they said just get a hotel for the night and meals and we'll reimburse you then get you on a flight the next day. It was SO unorganized you'd think it never happened before. So we got a cheap hotel, had dinner and breakfast as well as a cab to the hotel and back, had receipts for everything. It only came out to about $330 but it's been a year of filing a claim then calling every 2 weeks and still no reimbursement! Everyone I talk to on th phone apologizes and says they'll escalate and get right back to me, but they never have. At this point it's not even the money, I keep calling cause I hate them so much.

Crammed in like sardines, no leg room, claustrophobic and very very uncomfortable, don’t fly BA in Europe, an absolute disgrace.

The most uncomfortable flight I’ve ever flown, never again 😡

I was traveling back to the UK in Business Class from Sweden on Sunday 4th May 2025. My flight QMD9ZK seat 7A. A middle aged man from the cabin crew came to serve me and he didn’t come across as friendly. He served my breakfast from a ready made package meal and I asked him for a cup of tea. He told me to ask his colleague. I was very confused as to why he couldn’t do a simple task by serving me a cup of tea. He went and served the man behind me and I heard him saying. What would you like sir, can I get you a cup of tea, or coffee, or cold water? But when I asked him he wouldn’t serve me. Is this normal practice in Business Class? I wasn’t asking for much. Just the basics. Very disappointing service. I paid extra for a lovely experience but he fell short of the standard BA sets.

Incredibly appalling staff knowledge I couldn’t believe that British always employee such incompetent staff who have no knowledge of whatsoever. I’ve been waiting for a call back from a manager after I was given three different prices for a rebooking two days later with four times calling and following up to find out when would the manager call me back still no call Dishonest staff incompetent staff it seems like British Airways not only bad and awful in the air but the same with their ground stuff I hope they come out of business very soon so someone else can take over.

This company is a joke for real? A girlfriend missed the outbound flight for unforseen circumstances, she booked outbound again with same British airways company and.. what they do as per policy? They CANCELLED/RENDERED USELESS the inbound flight?

What a disgrace we'll make sure this goes on socials, influencers posts and challenged in every way

Horrible customer service. BA cancelled our flight (booked months in advance) forcing us book an alternative flight that was likely to make us miss our connecting flight. At travel time, I found our original flight back on the schedule; and they kindly charged me a small fortune to rebook our original flight. Tone deaf customer service folks. We traveled with a dozen different airlines on our trip, including a couple of “budget” carriers and the Only disappointment was British Airways. Do yourself a favor and find an alternative….

Think then think again if you consider flying with British Airways, do not make this mistake.

The customer service is appalling, they send you around and around the internet rather than answering your questions. I believe the approach to recovering overcharging can not be in line with national consumer rights. You are always directed to a call centre in India who are no help.

We have previously used BA for long haul flights, no more

Horrible customer service. BA changed flight time and said I would have to pay extra to fly earlier, wasting a day's holiday and costing me more money on parking at airport, food etc. Calls and emails are from call centre in India and replies are copy and paste/AI generated style responses. I cannot contact anyone willing to actually resolve my complaint.

Good flight and no trouble with baggage and staff are fine, however what is going on with the food?! Had orange cheddar which was tasteless, chicken something mush and a bacon and egg roll that looked like it had been broken in two with NO bacon in it at all. Is there any quality control? It puts me off of using them again and who the hell is responsible for choosing the meals? If British airways represents us abroad in anyway, I am suprised anyone wants to come here. It is airline food but come on really?! Seems like they want to go bust.

BA404 AND BA405 TO AND FROM TEL AVIV TO HEATHROW.
Flew busines class, got economy seats, no leg room. Empty middle seat, no screen, no wifi
Paid FULL business class fare where on other airlines I would have had full lie flat, a huge screen, wifi and good food.
British Airways are a JOKE. I will never fly with them again.
They are DISGUSTING

I booked a flight with BA through executive club using Avios. I needed to cancel about 6 weeks before flying due to medical reasons. I cancelled online and read that all Avios would be returned. I contacted BA when my Avios was not returned and after weeks i was informed that as i upgraded my seats with cash i was not going to get my points back. After 3 more attempts i was told to read there T&Cs. I should have just travelled and let BA hope cope with any emergency or just not turned up. I did the right thing and got punished. Terrible service showing no compassion. All they seem to worry about is profit and not customers

BA2160 from ISB to LGW
I was looking forward to my first experience flying with BA, but the boarding crew was incredibly unprofessional and seemed poorly trained. The boarding staff were unaware of the Evisa requirement and refused to let me board without even checking for it. They claimed I lacked the necessary documents to travel to the UK and assured me that I could rebook my flight with just a date change fee once I had all the correct paperwork. However, when I attempted to change my ticket the following day, I was informed that my ticket was marked as a No Show and was therefore unusable. I lost $1,300 just like that. This is the worst airline, and I would not advise anyone to use them

BA475 today from Barcelona I have to write this review to thank the amazing cabin crew in club Europe who made a great weekend an amazing one
The service was impeccable and the energy of the cabin crew was commendable any request or challenge was met with a smile and instant positive outcome I wish I could fly with them over and over again
I’m so rarely impressed I really appreciate them and want to say thank you

My bag didn’t arrive at Malaga airport leaving me totally stranded with just a phone passport and wallet. Missed organised connection to Granada where tomorrow morning at 7.30 am I was due to start a 10 day long distance hike. I was eventually told but without certainty that the bag would arrive in Malaga at c. 7-8.00pm but that it may take a further 24 hrs to get to Granada even though I offered to pick up the tab of an express courier. I may now have to give up my hike - customers services would not do anything. Been a business travel while working and Exec Club member for years. It doesn’t seem to count for anything! Tudor Taylor AGPBA16846

To cut a very long story short………. after suffering navigation failure, the flight was diverted to JFK and delayed for 24 hours. Passengers were informed their overnight accommodation costs would be met. Upon return to UK the claim for costs was made via the BA claims portal. 10 days later, an email was received from BA apologising for the flight delay and promising the costs would be reimbursed to bank details provided shortly after the Xmas break. All good so far!!

Two months later and still awaiting reimbursement and the ‘fun’ of dealing with BA customer ‘service’ and complaints begins. It is at this point that you begin to realise just how truly awful BA treats its customers. The overriding impression is that they make the whole process so utterly unnavigable that any sane customer loses the will to live and takes their complaint with them to an early grave. It really is that bad.
So my top tip is to avoid flying with BA like the plague - it is unfathomable how they are allowed to get away with their near total disdain for customers.

BA has changed so much from in their heyday. At one point after a couple of hours flying over lunchtime you would at least be offered a sandwich and a drink. After a nearly four hour flight London to Madeira given a glass of water (not even a bottle) and a packet of biscuits. You could of course have bought other things but as we were at the back of the plane lots of things had sold out. Very disappointing BA.

This airline is one of the most disgraceful companies on this planet. I am overseas in New Zealand and while I was here, my mother passed in the UK. I contacted their bereavement telephone line and then was passed to a foreign Indian girl to deal with my problem, I need to get back to the UK as soon as possible And need to change my flight. I was then told on the telephone that they could do nothing for me due to using a companion ticket and adios points for the original flight. Jetstar Australia and Malaysian airlines were fantastic and with no hesitation change my flight I have now had to Book with another airline costing me over AU$6000. The Indian girl who dealt with my query was only interested in selling me additional ticket at my expense.
British Airways are disgraceful and should not be trading on this planet. I am going to flood all social media sites and going to Contact rip off Britain UK series.