Britishpets Avaliações 

9
O TrustScore é 3 de um total de 5

3,1

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Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

9 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(9)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Calmer vet trips now

our old hard plastic carrier was a faff to drag out, so this compact cat carrier bag felt easier straight away. i used it for my tabby’s vet visit on Saturday morning and the carry handle made the walk from the car much less clumsy. The ventilation openings seemed to keep him calmer, and the zip made getting him in less of a wrestling match. zip was a bit stiff the first time, but it loosened up. handy little bag for quick trips

12 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A wonderfully cozy retreat

Convincing our tabby to use new beds is usually impossible, but she immediately abandoned her favorite blanket by the radiator for this sleeping bag. The interior fleece is wonderfully soft without being overly fluffy, and the clever design keeps the opening just loose enough for her to easily burrow inside. It has been an absolute godsend during these chilly autumn evenings. While it survived a quick machine wash perfectly fine, the thick material does take significantly longer to air dry than I initially anticipated. Overall, it is a fantastically cozy retreat that she genuinely loves.

11 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY.
Not based in the UK and nothing British about it.
After 5 days my order had still not been processed so I requested cancelation full refund as it had not been shipped. Their terms and conditions only state you cannot cancel once shipped. Surprise, Surprise - received next day email saying it's on its way but have to allow for it to go through various international checks so still no idea when/if the item will arrive.
Don't make the same mistake!

11 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Now her favourite sunny spot

Four days in, my cat has settled into this woven bed as if it’s always been beside the window. She scratches the firm rope sides after breakfast, then curls up on the cushion for most of the afternoon. The natural woven finish looks far nicer in our sitting room than her old bulky scratching post, and the removable cushion makes clearing off fur straightforward. It did wobble slightly on our uneven floor until I moved it, but that’s been the only niggle. She uses it every day.

9 de agosto de 2026
Avaliação não solicitada
logotipo da Britishpets

Resposta da Britishpets

Hello Compote,

Thank you for sharing such a thoughtful review. It’s lovely to hear that your cat has taken to the woven bed so quickly and is making good use of both the scratching sides and the cushion. We’re also glad the natural finish fits nicely into your sitting room and that the removable cushion makes keeping it clean easier.

We appreciate you mentioning the slight wobble on your uneven floor as well. It’s great to hear that moving the bed resolved the issue and that it has otherwise become part of your cat’s daily routine. Thank you again for your support and for taking the time to share your experience.

Best regards

Avaliado com 5 de um total de 5 estrelas

My dog absolutely obsessed with new toy…

My dog absolutely obsessed with new toy and treats! everything arrived so quickly, packaging was great, and quality brilliant.

25 de julho de 2026
Avaliação não solicitada
logotipo da Britishpets

Resposta da Britishpets

Hello Lisa,

Thank you so much for your lovely review. We’re so happy to hear that your dog is absolutely obsessed with the new toy and treats. It’s wonderful to know you were also pleased with the fast delivery, packaging, and quality. We really appreciate your support and hope your dog continues to enjoy everything!

Best regards

Avaliado com 1 de um total de 5 estrelas

Don’t order from here

Don’t order from here, nothing was sent and when I asked for a refund it wasn’t given, it’s a scam website so be careful.

1 de agosto de 2026
Avaliação não solicitada
logotipo da Britishpets

Resposta da Britishpets

Hello Sarah,

We're sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to clarify what happened. If there was an issue with your order or delivery, we'd appreciate the opportunity to investigate and provide an update. Please reach out to our support team with your order details so we can review the situation and assist you further.

Best regards

Avaliado com 1 de um total de 5 estrelas

steer well clear

Ordered my product from British pets only for it to be from Hong Kong, wrong item sent 🫩customer service and joke get back to you days later eh ! You can send back if you want but you pay no returns label and get money back when it's tracked and eventually returns ,or refund 40 % of what you paid but keep the wrong product 🤷‍♀️raging 🤬

30 de julho de 2026
Avaliação não solicitada
logotipo da Britishpets

Resposta da Britishpets

Hello Alison,

We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to receive the wrong item and to experience delays in communication. Our support team aims to respond as quickly as possible, and we apologize if this wasn't your experience.

We appreciate your feedback regarding the return process and will use it to help improve our service. If you haven't already, please continue working with our support team so they can review your case and help reach a suitable resolution.

Kind regards

Avaliado com 1 de um total de 5 estrelas

Do not buy from Britishpets they are not British

Similarly I searched for a British Supplier for a chicken coop opener. Product arrived and very flimsy especially as I-have very large chickens . Requested to return to be told that it had to be sent back to china at my own cost to get a refund or accept 30%.

18 de julho de 2026
Avaliação não solicitada
logotipo da Britishpets

Resposta da Britishpets

Hello Susanne,

We're sorry to hear that the product didn't meet your expectations and that you were disappointed with the return process. We understand your concerns, especially if the item wasn't suitable for your needs.

Our support team follows our return policy when offering available options, and we appreciate your feedback about the experience. If your case is still open, please continue working with our support team so they can review it and assist you further.

Thank you for taking the time to share your feedback.

Kind regards

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER AS ALL ITEMS COME FROM CHINA

I ordered a GPS tracker for my escaped dog who will not come back on recall.
I assumed as it had the word " British" in its name along with a UK phone number and email everything would be fine.
However this is NOT the case. The warehouse is in CHINA. All products are shipped over. Its been a week since I ordered so I chased them up only to be told the tag had been shipped, yet its still in China, no good to me!

I would NOT buy from this company again. I'd give them I wide bearth too.

19 de julho de 2026
Avaliação não solicitada
logotipo da Britishpets

Resposta da Britishpets

Hello Bd,

We're sorry to hear that your experience has been disappointing, especially given the urgency of your situation. We understand how important it is to receive a GPS tracker quickly when you're trying to locate a missing pet.

We apologize if our shipping process and delivery expectations were not as clear as they should have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve communication. If your order is still in transit, please stay in touch with our support team, who can provide the latest tracking updates and assist with any questions you may have.

We hope your dog returns home safely, and thank you for taking the time to share your experience.

Kind regards

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