Britline Avaliações 

We are new to having a french bank account. Every time we speak to Credit Agricole- Britline, we are very impressed with the friendly helpfulness of their staff, and the way they enable us to navigate their system.

I’ve been banking with Britline for nearly 10 years and today I had to ring them to discuss validating my details. I’ve never had such a positive experience with a bank. I spoke to Clym and he was so patient and helpful. He made sure I understood everything and did so without being patronising. I couldn’t recommend them more.

We have banked with Credit Agricole Britline for almost 20 years and we've always had excellent service. For most of that time, we've had the same account manager - David Metcalfe - and he has also been excellent. He responds quickly and efficiently to any queries we've raised and he always takes the time to make sure we're happy with any proposed changes. Having a known and friendly 'face' really makes a difference to the banking experience.
We wouldn't hesitate to recommend CA Britline to anyone needing banking services.

Our service expert Clim was super helpful and new exactly how to do everthing we need he also had a great sense of humour and made the whole experience very enjoyable - so it's many thanks et merci bien!

Fantastic service from Clym, he helped me navigate my way through transfers and Apple Pay. Thank you very much

We have used Britline for a few years now, and our first adviser Sarah was a constant support and very helpful.

We were then introduced to Daniel Earnshaw and we feel it appropriate to give feedback of his professionalism and customer care.

Daniel is an outstanding young man who has so much knowledge and is at all times keen to assist and "put things right" with any problems or issues arising in your day to day, and long term banking issues!

From the outset Daniel has been very, very supportive during a very difficult time and has guided us and recommended solutions when I thought perhaps there weren't any!

Daniel, we wish you a very successful career, your empathy and genuine concern is something we truly appreciate, we feel very confident that we are in very good hands. Thankyou!

Ongoing support and assistance provided by Mr David Metcalfe helped us to resolve many issues. I worked with him for many years and found him very reliable and empathic person who responds very promptly and constructively. Highly professional consultant.

Notre conseilleur est toujours là pour nous - tous nos besoins sont satisfait. On aime que la banque soit très fiable - c'est une grande banque à taille humaine. Il y a beaucoup des prestations et beaucoup de choix aussi. Our adviser is always there for us and all our needs are met. We like the fact that the bank is very reliable - a big bank with a human touch. There are many services on offer and thus lots of choice too.

Excellent experience dealing with CA Britline.

Just updated the assurance policies for the house and car with CA Britline. So easy to do, so comfortable to talk with people who want to make it easy. Russell, my account manager, makes banking easy and I would like to say a BIG thank you to him. Great work Britline !!

My family have been with Britline since we moved to France from thr UK in 2019 and we have always been exceptionally happy wth the service. The fees a reasonable and the online and app systems are really easy to use. In particular, our account manager David Metcalffe, who has been our main point of contact since day one, is a very kind, friendly and helpful gentleman, we couldn't do withut him. Being able to converse in English is so vital for us, banking is not an area where we have room for mistranslation.

Just thought I would say a thanks to my account manager David Metcalf who has made our transition to France so much easier. Thanks again David
Adrian

Rubbish! Transferred a deposit of 250 Euros five years ago. Received all the documentation in French! How does that help me? So, I never logged on. Closing the account now with zero balance as they charged me a yearly inactive fee plus a monthly account fee.
Apparently they sent me reminders about my account online. Tut

We have been customers with CA Britline for over 20 years. During this period they have always been available to assist in any query and have made our life so much easier from organising insurance policies to managing bank accounts for our children. CA Britline is like banking was in the UK 40 years ago when you knew the bank manager and more importantly, they and the bank staff knew you. All the team are polite and helpful. Today Jane brought my attention to a potential problem. Her prompt intervention allowed me to take appropriate action and nuetralise the issue. I cannot imagine any UK High Street Bank being so usefully pro-active. Top marks to Jane and the rest of the Britline team. If you need a bank account in France CA Britline should be your ‘go to’ option. If you already have one, change it to CA Britline. You will not regret it!

Yesterday I spoke to Britline. The lady I spoke couldn't even do basic maths.
I paid in a small English check. After conversion. It was €61.87.
Credit agricole took to charges.
€22.50 + €19. = €41.50.
I ended up with € €20.37. When I pointed out that the bank had more of the check than me. She could not accept this was the case. No matter how many times I pointed this out. This is a bank remember I thought they worked with figures. Time for a change i think after 16 hrs. Totally incompetent!!!!

We have banked with Britline for over 20 years and would highly recommend them to others who are looking for a very professional and customer - friendly service. Without exception any staff we have had dealings with have been efficient, knowledgeable and cheerful.

Sophie was so very helpful. She explained everything I needed to do and what she was going to do to help the process work. Efficient, friendly and approachable. A real credit to her company.

A very helpful lady called Diane was incredibly patient on a number of occasions trying to sort out problems I had created on my CA app on my phone. With great respect to my slowness, she successfully guided me through the issues. Another lady helped too but I can’t remember her name.
I would highly recommend Britline as a bank for English people having a property in France. A superb service, which means a lot to older people!!

I always receive a reliable, professional service from the Britline team and it is a pleasure doing business with them. Highly recommended.
Thank you Mr D. Metcalfe for your help today.

I've banked with Credit Agricole / Britline for nearly 10 years and always found them to be personal, friendly and professional. Every email is answered the same day during business hours, if sent out of hours, the next business day.
We recently had a telephone appointment with Diane Ogilvie to set up a new account product, because our old one was no longer fit for purpose.
Diane contacted us exactly on time and to progress the set up of of the new account, it was necessary to be talked through the procedure on line via the CA website.
Neither I or my wife are particularly confident or knowledgeable in this field and it was reassuring that Diane was so patient with us throughout. I can't thank her enough for her patience and understanding throughout. We managed to achieve what we set out to do and that was only down to Diane's patience and encouragement.
Thank you again Diane for all your help, support and guidance.
Personally, I think British banks can learn a lot from Credit Agricole / Britline when it comes to making a pleasant banking experience, where customers feel valued.