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Veja o que dizem as avaliações
Having held a Britline account for over 25 years, I have been extremely happy with the personal service and support of their team. David M, and more recently Pascale, have helped me through opening an... Ver mais
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Our contact, Rachel Brennan, couldn’t have been more helpful. One thirty minute call and our account was up and running. The transfer from another division of CA could have been stressful. But it wasn... Ver mais
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Moving to France for a year was a daunting experience but having a personal advisor (Jane) throughout the process has really helped navigate a foreign system. Being able to email our advisor and get a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Britline, a branch of Credit Agricole Normandie, which provides an English speaking French Banking service to clients resident in France, the UK and Ireland. Open your new french bank account without the need to come to France. 24 hour on-line banking....
Informações de contato
15, esplanade Brillaud-de-Laujardière , 14050, Caen, França
- +33 (0)2 31 55 67 89
- contact@britline.com
- britline.com
4,5
Excelente
282 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have been with crédit agricole…
I have been with crédit agricole britline for more than 12 years.
Always helpful, from opening bank account in France. Moving from uk. I have received continuous support and always helpful. I cannot recommend more highly and I do to british clients who would like to own a property here, either as a second home or permanent move.
Thank-you britline for all your help and support.
26 de maio de 2025
Avaliação não solicitada
Resposta da Britline
Hello Jill Wilson,
Thank you so much for your loyalty and for sharing your positive experience with Crédit Agricole Britline. We are thrilled to hear that our team has been able to support you throughout these 12 years.
Your recommendation to other British clients means a lot to us and encourages us to continue providing excellent service.
Should you have any further queries or require assistance in the future, please do not hesitate to contact us.
The CA Britline Team
'Brit'line banking!
'Brit'line banking - what a joke - if the name is representative of assisting "Brits" then a lot more effort is required to help us Brits who bank with you.
My family's experience with Britline has been 7 years of ignored emails for assistance with our various Banking issues, generated because of the Britline Online app, which is of no help whatsoever, being it is populated in French with no option to translate to English.
Our experience has been stressful and frustrating, they send an email chasing up for info, we reply, then they ignore our email, and chase us up again. Come on Britline Agents, check your inbox before firing off another email!
26 de maio de 2025
Avaliação não solicitada
Resposta da Britline
Hello Christine Davis,
Thank you for sharing your experience.
We are sorry for the frustration and inconvenience you and your family have faced.
Your feedback is important to us, and we are committed to improving our services.
Britline offers an Englsih speaking service. The Credit Agricole online banking facility is in French as are parts of the Ma Banque app, and so in order to assist our clients with the day to day running of their account, lots of 'how to' information is available via the Help & Resources our website.
An investigation is ongoing into the email experience you have received and we will contact you directly to discuss further.
Annamarie from the CA Britline Team
E-mail inquiries were pointless
Making inquiries by e-mail was a disaster, it took over a month for them to reply whether any local CA branches in my area would support Britline. And then, the reply was a form letter pointing me to the CA website for information. I would not recommend them.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Britline
Hello Gee,
Thank you for your feedback.
We are sorry for the delay in responding to your inquiry and for the inconvenience it caused.
Your experience on this occasion does not reflect the level of service we strive to provide.
If you would like to expand on your experience, please feel free to contact me directly (contact@britline.com marked for the attention of Annamarie).
This will allow us to investigate the issues you have raised and respond properly.
Annamarie from the CA Britline Team
CA Britline Banking experience
CA Britline, Banking revue, our experience was very positive and in particular the member of staff Clym was exceptionally helpful and knowledgeable , if there was a problem or difficulty he looked for another method to resolve our enquiry, Clym certainly is an asset to both CA Britline and the Banking Sector.
20 de maio de 2025
Avaliação não solicitada
Resposta da Britline
Hello David,
Thank you for your feedback!
We're delighted to hear that you had a very positive experience with CA Britline, and particularly to see that Clym's knowledge and problem-solving skills made a difference.
We appreciate your kind words and will ensure that they are passed on.
The CA Britline Team
I contacted Britline for assistance in moving money to my UK bank
I was confused by the procedure but was really helped by Sophie. She guided me throughout the whole procedure, very politely and she really went to great lengths to ensure I was satisfied. I am very grateful for her help.
13 de maio de 2025
Avaliação não solicitada
Resposta da Britline
Hello Mavis Payne,
Thank you for sharing your experience! We're glad to hear that Sophie was able to guide you through the transfer procedure so effectively.
Your positive feedback means a lot to us, and we'll be sure to pass on your kind words.
The CA Britline Team
Crucial advice
Getting through to my personal adviser has always ( 20+ years) been easy and rapid. I was given as much time as I needed to explain my predicament and given prompt and appropriate advice. In my experience s Britline staff are courteous, cheerful, patient and highly professional.
6 de maio de 2025
Avaliação não solicitada
Resposta da Britline
Hello Dorothy Auton,
Thank you for your kind review!
Maintaining longstanding contact and a professional service to our clients is very important to us, so we're delighted to hear that you've had such a positive experience with your personal adviser over the past 20 years.
We remain available to answer any questions you have moving forwards.
The CA Britline Team
Service Excellence
The Britline service from Credit Agricole is excellent. The App works well but when it's really necessary to speak to a human being the team there are always quick to respond, helpful and polite. If only all banks were the same
3 de maio de 2025
Avaliação não solicitada
Resposta da Britline
Hello Ian E,
Thank you for your positive feedback!
We're pleased to hear that you find our service excellent and our team responsive and helpful.
Your kind words about our app and customer service are greatly appreciated.
We look forward to speaking with you again soon.
The CA Britline TEam
Help above and beyond
Having bought a property in France, we chose Britline to provide our requirements for banking, this they have done to our complete satisfaction. Over and above this they have helped us on more than one occasion with other issues. The last few have been dealt with by Clym, who has been wonderful at explaining things that we don't understand in a way that makes it very clear and less frightening!
His life experience of living on the continent means he knows the system and can explain it to you. We can't recommend Clym and Britline highly enough
2 de maio de 2025
Avaliação não solicitada
Resposta da Britline
Hello Pete Sharp,
Thank you for your wonderful review!
We're delighted to hear that Britline has met all your banking needs and that Clym has been able to assist you so effectively.
Your recommendation means a lot to us, and we'll be sure to pass on your kind words.
We look forward to speaking with you again soon.
The CA Britline Team
5 Stars
I called Britline with a query and Clym took me through the process I needed to follow carefully and patiently. He also gave me valuable advice on managing future transactions. Thank you for your support Clym
28 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Brenda,
Thank you for taking the time to share your positive experience with Britline.
We strive to offer exceptional service and support to all our customers, and it is rewarding to know that Clym has met your expectations.
Should you have any further queries or require assistance in the future, please do not hesitate to contact us.
The CA Britline Team
Don't waste your time
If all you want to do is write your check and pay bills they are just about up to it but beyond that their service is utterly shambolic. Days to respond to emails, so-called customer service agents with absolutely no value add whatsoever and for goodness sake if you ever do get an account don't even think about trying to transfer it to another branch. Chaotic and shambolic from start to finish. There are significantly better French banks out there.
11 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Paul,
Thank you for taking the time to share your feedback with us.
We apologise for the inconvenience and frustration you have experienced with our services. Your comments are important to us, and we take them seriously.
To better assist you and address your concerns, could you please provide us with your account details or contact information by email to contact@britline.com (marked for the attention of Annamarie)?
This will allow us to investigate the issues you have raised and respond properly.
Annamarie from the CA Britline Team
As I close my account with Britline…
As I close my account with Britline after almost thirty years having sold my property in Britany and the account being dormant now I write to congratulate and thank all the team at Britline for such a professional service over many years making banking simple, efficient and safe in France.
1 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Mr Beirne,
Gosh ... 30 years is a long time indeed!
Thank you for leaving these kind words about your experience with our service. It is very much appreciated.
Wishing you the very best for the future.
The CA Britline Team
Excellent service from Clym who helped…
Excellent service from Clym who helped us set up a Carte Virtuelle having lost our bank card.
8 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Michelle Hinton,
It's great to hear that Clym was able to help following the loss of your card. Our virtual card is a great solution in this type of situation, enabling you to continue making payments whilst a replacement card is ordered.
Don't hesitate to contact us if you have any queries regarding your account moving forwards.
Tha CA Britline Team
A great bank
Today I closed my CA Britline account after 14 years following the death of my husband and the sale of our French property. Clym Cunnington was sympathetic, helpful and practical. I have found CA Britline and all of their staff over the years to be equally helpful. A great bank.
10 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Carolyn R.W.
Thank you for taking the time to share your experience of working with us over the last 14 years. We are very proud that you chose us to work with as part of your French adventure and wish you all the very best for the future.
The CA Britline Team
Stolen card
In an emergency when my wallet was stolen, Clym provided exceptional and calm help. He took me through every step of the way to cancel the bankcard and set up a temporary card. Thank you Clym for your support
9 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Isobel Chapman,
Thank you for taking the time to share your experience.
We hope that you are OK after such an unpleasant experience. Ensuring our customers feel supported and that their accounts are safe, especially in stressful situations, is our top priority so it is great to hear that the service provided by Clym met your expecttaions.
We will make sure to pass on your kind words.
Thank you once again for your feedback and we remain available for any other queries regarding your account moving forwards.
The CA Britline Team
Excellent service from Rachel
Rachel has been my point of contact to open an account in my parents name. We are transferring their account form Société General owing to increased charges for a non resident account. The online account form was a little tricky but Rachel made it all very simple and we are now at the final stages and are waiting for a telephone call next week to finish opening the account. We will be transferring everything form société General. We couldn’t have done this without Rachel, she was excellent so thank you very much.
8 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Susan McCord,
Thank you for taking the time to share your positive experience.
We are delighted to hear that Rachel was able to assist you effectively in opening an account for your parents.
Your kind words and appreciation mean a lot to us, and we will make sure to pass on your compliments to Rachel.
If you have any further questions or need additional assistance, please do not hesitate to make contact.
The CA Britline Team
Enquiry resolved via email
Once I was referred via email to Pascale to support a long ongoing enquiry I had, the matter was resolved quickly and easily. I was very grateful for Pascale's help.
24 de março de 2025
Avaliação não solicitada
Resposta da Britline
Hello Gail,
Thank you for sharing your positive experience with us. We are pleased to hear that Pascale was able to resolve your enquiry quickly and efficiently.
Your gratitude is greatly appreciated, and we will ensure that Pascale receives your kind words.
If you need any further assistance, please do not hesitate to contact us.
The CA Britline Team
Sophie was great -going the extra mile…
Sophie was great -going the extra mile to complete my transaction. Cannot praise her enough. Very knowledgeable and made the whole process easy
4 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Gerry Sherriff,
Thank you for your wonderful feedback. We are delighted to hear that Sophie went the extra mile to complete your transaction and made the process easy for you.
Your praise and recognition of her knowledge and effort mean a lot and we will be sure to pass on your compliments to Sophie.
Don't hesitate to contact us if you have any further queries regarding your account.
The CA Britline Team
Appalling Customer Service
I have held a Britline account for 17 months and find the customer service to be amongst the worst I have known for a bank. It is frequently impossible to speak to anyone on the English speaking service and the response to online messages can take 3 days
4 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Good Afternoon Steve,
Thank you for taking the time to share your feedback.
We apologise for the inconvenience and frustration you have experienced with our customer service.
To better assist you and address your concerns, could you please provide us with your account details or contact information by email to contact@britline.com (marked for the attention of Annamarie)?
This will allow us to investigate the issues you have raised and respond properly
Annamarie from the CA Britline Team
Couldn't be more helpful
We had some queries, mainly over the choice of accounts which we needed and Sophie was very patient, knowledgeable and extremely helpful. The phone was answered promptly which is also a definite plus compared to UK banks.
3 de abril de 2025
Avaliação não solicitada
Resposta da Britline
Hello Peter,
We are thrilled to hear that Sophie was able to assist you with your account queries and that her patience and expertise made a positive impact.
Your comments are greatly appreciated and will be shared with Sophie and the team.
If there is anything else we can help you with, please don't hesitate to get in touch.
The CA Britline Team
Excellent customer service ⭐️
Just spent 30 minutes with a delightful and knowledgeable chap by the name of Clym who guided me through sorting access to my online account. He also gave me valuable advice on managing my account so all in all, I am very happy with the service I have received and a big thumbs up to Clym ☺️
21 de março de 2025
Avaliação não solicitada
Resposta da Britline
Hello Mrs Dubya,
It's great to hear that Clym gets a big thumbs up from you following your recent contact.
Seeing that our customers are happy with the service we provide is very important to us.
We look forward to speaking with you again soon.
The CA Britline Team
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