SCAM ALERT
I placed my order 3 weeks ago, still haven't received it. Customer service won't respond. There is no phone number. SCAM ALERT
30 de setembro de 2026
Avaliação não solicitada
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Detalhes da empresa
- Loja de Artigos para Acampamento
- também em
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de móveis ao ar livre
Escrito pela empresa
BRoadout.com is a pioneering Direct-to-Consumer (DTC) shopping platform that serves as the ultimate destination for respected, high-end outdoor industry manufacturers who want to showcase and sell their exceptional products directly to consumers at competitive prices. BRoadout - Where Adventure Begins!! Welcome to BRoadout, where the world of outdoor adventure meets unparalleled quality and accessibility. We're not just a shopping platform; we're a passionate alliance forged by leading outdoor gear manufacturers, driven by a shared love for active lifestyles and the great outdoors. At BRoadout, we believe that every individual deserves the opportunity to embrace nature, seek adventure, and create unforgettable moments outdoors. Our platform is a direct gateway to top-tier outdoor gear, sourced directly from world-renowned manufacturers with a legacy of crafting exceptional equipment for renowned outdoor brands.
Informações de contato
170 S Lincoln St, Spokane, WA 99201, 99201, Spokane, Estados Unidos
- broadoutservice@gmail.com
- broadout.com
2,8
Bom
7 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Customer Service
We bought two air mattress frames for camping. One never inflated well. The customer service from Broadout was amazing! Prompt and courteous. Even though they didn't have the product replacement immediately, they were transparent and communicated well. I am very impressed with how they handled our situation.
23 de agosto de 2026
Avaliação não solicitada
Not reliable shipping
I placed an order for an item that I paid about $300 for on May 21st, it’s June 2nd. I have not gotten any shipping updates or information about the item since then and it hasn’t been delivered, but my free gift came within a few days. I’ve emailed them 2 times and haven’t gotten a response.
2 de junho de 2026
Avaliação não solicitada
Do not trust this business
Do not trust this business ! They take payment and promise payment within 3-4 days. Then they do NOTHING! No order updates. No shipping notices. They do not have a phone number. They do not reply to email service requests.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Broadout.com
We sincerely apologize for the frustration and lack of communication you have experienced. This is not the level of service we strive to provide, and we are committed to resolving this for you immediately.
To investigate your order and provide a clear solution, could you please share your order number and contact information? With these details, we can locate your order in our system, check its current status, and take direct action to either expedite shipment or process a refund as appropriate.
We value your feedback and the opportunity to make this right. Thank you for bringing this to our attention.
Sincerely,
Lamar
Customer Support Team
I ordered a chair from Broadout
I ordered a chair from Broadout, site says 4 business days for delivery I have yet to get my product. In fact the site says order confirmed. I reached out to the store, by email have not heard back from them. They do not have a number to call directly.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Broadout.com
Thank you for bringing this to our attention, and we sincerely apologize for the delay and communication frustration you've experienced.
We have checked your order and can confirm that the package shows as delivered according to the USPS tracking number: 9361289703055434607929. You may verify this status directly on the USPS website for the most up-to-date information.
Regarding your email inquiry, our team did reply within 24 hours as part of our standard support process. We kindly suggest checking your spam or junk email folder, as sometimes our messages may be filtered there accidentally.
If you still have not received the chair despite the tracking update, or if you have any further questions, please reply to this message or contact us again directly through our website contact form. We are here to ensure this is resolved promptly.
Thank you for your patience and understanding.
Best regards,
The BRoadout Team
Huge thanks to Lamar for making my cushion exchange a breeze!
I recently purchased a mat from your store, but unfortunately, I ended up getting the wrong size. I was a bit worried about the exchange process, but Lamar, the customer service representative I spoke with, made everything incredibly easy.
On top of the fantastic customer service, I'm also very impressed with the quality of the cushion itself. It's clear that a lot of care goes into your products.
30 de maio de 2024
Avaliação não solicitada
Resposta da Broadout.com
Hi there!
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Lamar was able to make your cushion exchange smooth and stress-free. We always aim to make the process as easy as possible for our customers.
It’s also fantastic to hear that you’re happy with the quality of the cushion itself. We take great pride in our products, and knowing that you’re impressed means a lot to us!
If you ever need anything else or have any more questions, please don’t hesitate to reach out. We're here to help anytime!
Best regards,
The BRoadout Team
Good experience
1 de julho de 2022
Avaliação não solicitada
Resposta da Broadout.com
Hi there!
Thank you for taking the time to share your experience! We’re so glad to hear that it was a good one. If you need anything else in the future, don’t hesitate to reach out.
Best regards,
The BRoadout Team
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