Brookfieldcomfort Avaliações 

80
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Happy customer I ordered a pair of Birkenstocks in the sale, absolutely zero problems with the process, price or product. Thanks!

Avaliado com 5 de um total de 5 estrelas

Great comms and swift service. Issue (my wrong choice of Birkenstocks) was resolved with no fuss. Polite, professional and friendly interactions with Summer. Many thanks.

Avaliado com 3 de um total de 5 estrelas

I ordered a pair of size ten shoes and they arrived promptly. However, they seemed far too large when I checked them against some other size ten shoes they were clearly a lot larger. They were labelle... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days... Ver mais

Detalhes da empresa

  1. Loja de Acessórios de Moda

Escrito pela empresa

Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

80 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(80)

46 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Incorrectly sized crocs

Incorrectly sized crocs. Sent several emails to customer service, whom were very rude with their replies and unhelpful. I wouldn’t use or recommend them again.

31 de julho de 2025
logotipo da Brookfieldcomfort

Resposta da Brookfieldcomfort

Hi Angie,
We’re sorry to hear you weren’t happy with your purchase. The Crocs were dispatched in the UK size ordered (UK 5), which is marked with the US size on the sole. We understand that sizing can be confusing, and we always aim to help clarify this for our customers. We’ve reviewed our email exchanges and are confident our replies were courteous, but we’re sorry if they came across otherwise. If you’d like, we’re happy to discuss this further to find a resolution.

Avaliado com 1 de um total de 5 estrelas

Do not buy from this company as they do not respect consumer rights

UPDATE: The response below from Brookfield is nonsense. I’ve simply been wearing the sandals day to day. I’d understand if I’d been mountain climbing or trekking but they’ve just been used to walk on pavements and the beach, which - I assume - is what they were actually designed for.

I bought a pair of Birkenstock EVA sandals on June 19th. I have worn them for general use, as would be expected for a pair of summer sandals. A crack has appeared in one of them, which is unreasonable after only 6 weeks of normal wear.

I contacted Brookfield, sent photos, and requested a replacement pair, an entirely reasonable request in line with my statutory rights. They responded to say that the sandals had been heavily worn - what this even means I don’t know. They rejected my request for a replacement. I objected, again requesting a replacement. They then contacted me to say they’d given me a credit note, but for only 50% of the amount I originally paid. This is a fundamental breach of my consumer rights. I am entitled to a replacement pair.

Consumer law states: After 30 Days (Up to Six Months): You can request a repair or replacement of the goods. The retailer typically gets one chance to repair or replace the item; if the fault persists, you can then request a refund

28 de julho de 2025
Avaliação não solicitada
logotipo da Brookfieldcomfort

Resposta da Brookfieldcomfort

I understand your frustration but it is not a reflection of either the shoes or our store. The photos indicate extensive use, and although there is consumer protection of rights, which is a valuable resource in this country, this isn't one of those situations unfortunately.

Avaliado com 5 de um total de 5 estrelas

Choice of sizes, price and response

Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery which costs a little more but gives greater peace of mind.

27 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

What an excellent company

What an excellent company - I made a mistake with my order and they were so kind about sorting it out. Would definitely use again.

22 de abril de 2025
Avaliação não solicitada
logotipo da Brookfieldcomfort

Resposta da Brookfieldcomfort

Thank you so much

Avaliado com 1 de um total de 5 estrelas

Avoid

Avoid! Purchased a pair of desert boots late last year. Didn't wear for a while as they're not winter shoes. Have now worn about 6 or 7 times and the heel has come away from the sole Their response to me - Because the order is pass our 30 day return window and the shoes have been worn there isn't much we can do in this situation. Appalling quality matched by the customer service.
Shabby response. Shoes should not fall apart after regular wear let alone minimal wear. I will pursue this via my credit card provider as this is unacceptable.

11 de abril de 2025
Avaliação não solicitada
logotipo da Brookfieldcomfort

Resposta da Brookfieldcomfort

Sorry this has happened, but after review I can see these boots were purchased for £35.20 at the beginning of November, which is nearly 6 months ago from today. Although you may have only just started wearing them, they have been worn more than once and we need to draw a line somewhere. This is why the team rejected your refund request unfortunately.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. I received an email informing me that the size I ordered was no longer in stock, then asked if I would like to try the next size which I did, my boots arrived a few days later, and they fit. Most companies would have just told me they were no longer available and left it at that. I would definitely recommend this company 👌

4 de março de 2025
logotipo da Brookfieldcomfort

Resposta da Brookfieldcomfort

Thank you. Appreciate you custom and feedback.

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