Happy customer I ordered a pair of Birkenstocks in the sale, absolutely zero problems with the process, price or product. Thanks!
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Veja o que dizem as avaliações
Great comms and swift service. Issue (my wrong choice of Birkenstocks) was resolved with no fuss. Polite, professional and friendly interactions with Summer. Many thanks.
I ordered a pair of size ten shoes and they arrived promptly. However, they seemed far too large when I checked them against some other size ten shoes they were clearly a lot larger. They were labelle... Ver mais
I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days... Ver mais
Detalhes da empresa
Escrito pela empresa
Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.
Informações de contato
3 Cumberland Place, SY21 7SB, Welshpool, Reino Unido
- sales@brookfieldcomfort.com
- brookfieldcomfort.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Pleased
Item arrived 48 hrs after order placed. They fit well. Comfortable and as described.
Incorrectly sized crocs
Incorrectly sized crocs. Sent several emails to customer service, whom were very rude with their replies and unhelpful. I wouldn’t use or recommend them again.

Resposta da Brookfieldcomfort
What a discovery!
Super fast delivery. Excellent communication and great value for money on high quality products! Will use it again.
Do not buy from this company as they do not respect consumer rights
UPDATE: The response below from Brookfield is nonsense. I’ve simply been wearing the sandals day to day. I’d understand if I’d been mountain climbing or trekking but they’ve just been used to walk on pavements and the beach, which - I assume - is what they were actually designed for.
I bought a pair of Birkenstock EVA sandals on June 19th. I have worn them for general use, as would be expected for a pair of summer sandals. A crack has appeared in one of them, which is unreasonable after only 6 weeks of normal wear.
I contacted Brookfield, sent photos, and requested a replacement pair, an entirely reasonable request in line with my statutory rights. They responded to say that the sandals had been heavily worn - what this even means I don’t know. They rejected my request for a replacement. I objected, again requesting a replacement. They then contacted me to say they’d given me a credit note, but for only 50% of the amount I originally paid. This is a fundamental breach of my consumer rights. I am entitled to a replacement pair.
Consumer law states: After 30 Days (Up to Six Months): You can request a repair or replacement of the goods. The retailer typically gets one chance to repair or replace the item; if the fault persists, you can then request a refund

Resposta da Brookfieldcomfort
Choice of sizes, price and response
Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery which costs a little more but gives greater peace of mind.
Really quick delivery and exactly what…
Really quick delivery and exactly what I had ordered.

Resposta da Brookfieldcomfort
What an excellent company
What an excellent company - I made a mistake with my order and they were so kind about sorting it out. Would definitely use again.

Resposta da Brookfieldcomfort
Avoid
Avoid! Purchased a pair of desert boots late last year. Didn't wear for a while as they're not winter shoes. Have now worn about 6 or 7 times and the heel has come away from the sole Their response to me - Because the order is pass our 30 day return window and the shoes have been worn there isn't much we can do in this situation. Appalling quality matched by the customer service.
Shabby response. Shoes should not fall apart after regular wear let alone minimal wear. I will pursue this via my credit card provider as this is unacceptable.

Resposta da Brookfieldcomfort
Excellent service
Quick delivery and great product
Quick delivery - shoes look great - are comfortable and I am very pleased with the quality
Great customer service
Great customer service. I received an email informing me that the size I ordered was no longer in stock, then asked if I would like to try the next size which I did, my boots arrived a few days later, and they fit. Most companies would have just told me they were no longer available and left it at that. I would definitely recommend this company 👌

Resposta da Brookfieldcomfort
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