Mistake buying a shirt in a BB store. My mistake, maybe I was distracted, or a seller mistake, since I was clearly looking only for no iron shirts. No matter who was wrong, at the end I bought an iro... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great product, great support on phone but receiving half of the reimbursement quickly (good service) and waiting more than 2 weeks for the second part it's annoying. I've bought 2 shirts and sent th... Ver mais
A empresa respondeu
Excellent customer service. I contacted Brooks Brothers by email as I an issue with a return. Was emailed back by Elena who was super helpful, and sorted the problem immediately.
A empresa respondeu
We absolutely love the quality of Brooks Brothers products—the craftsmanship is consistently impressive. But what truly sets them apart is their delivery speed and customer service. Everything arrives... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Brooks Brothers
Escrito pela empresa
Brooks Brothers is an icon of American style, with a heritage that dates back to 1818. For more than two centuries, the brand has been synonymous with quality, craftsmanship and timeless elegance, playing a defining role in shaping modern menswear and womenswear. Throughout its long history, Brooks Brothers has remained a trusted reference for those seeking refined, classic and enduring style.
The brand is widely recognized for introducing iconic garments such as the button-down shirt, which has become a cornerstone of contemporary wardrobes around the world. By consistently blending tradition with innovation, Brooks Brothers creates collections that remain relevant across generations while respecting its rich sartorial legacy. Each piece is designed with great attention to detail, using carefully selected materials and refined tailoring techniques to ensure comfort, durability and an impeccable fit.
From formal tailoring and businesswear to smart-casual essentials, Brooks Brothers offers versatile collections suitable for a wide range of occasions. Whether for professional, casual or special moments, the brand maintains a classic and sophisticated aesthetic that reflects its commitment to excellence and timeless design.
At Brooks Brothers, style goes hand in hand with service. The brand is dedicated to providing a reliable, transparent and refined shopping experience, both online and in-store. Customer satisfaction is at the heart of everything we do, from product development to post-purchase support.
Our customer care team is committed to assisting customers with professionalism, efficiency and attention, ensuring that every interaction reflects the values of the brand. By combining a rich legacy with a modern approach to fashion and service, Brooks Brothers continues to stand as a trusted choice for customers who value enduring style, exceptional quality and a customer-focused experience.
Informações de contato
Newsletter
4,3
Excelente
25 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mistake buying a shirt in a BB store
Mistake buying a shirt in a BB store. My mistake, maybe I was distracted, or a seller mistake, since I was clearly looking only for no iron shirts. No matter who was wrong, at the end I bought an iron one.
What really matters is that I asked BB customer service for a restore and I found a professional, dedicated and open assistance. You can check the value of a firm when you need help, and BB have been super!!! Thank you so much
21 de dezembro de 2025
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Mauro, thank you for sharing your feedback. We’re glad to hear that our Customer Care team was able to support you and turn your experience into a positive one: this is the level of service we strive to provide. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Excellent customer service
Excellent customer service. I contacted Brooks Brothers by email as I an issue with a return. Was emailed back by Elena who was super helpful, and sorted the problem immediately.
9 de março de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Gillian, thank you for sharing your feedback. We’re delighted to hear that our Customer Care team was able to assist you promptly and effectively. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Quick delivery and the usual state of…
Quick delivery and the usual state of the art quality.
26 de março de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi, thank you for sharing your feedback. We’re glad to hear that you appreciated both our delivery service and the quality of our products. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Reimbursement is painful
Great product, great support on phone but receiving half of the reimbursement quickly (good service) and waiting more than 2 weeks for the second part it's annoying.
I've bought 2 shirts and sent them back, still waiting for the reimbursement.
PS. I've bought same both again on the right size.
27 de março de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Andre, thank you for sharing your feedback. We’re sorry for the delay in your refund and understand your frustration as this is not our usual standard and was an exception. Your refund has now been processed, and we have contacted you via email with the confirmation details.
We truly appreciate your kind words about our products and service, and we sincerely hope to provide you with a smoother experience next time.
Thank you for choosing us.
Brooks Brothers Customer Care
Good delivery process
Good delivery process. Sizes were OK (which is not often the case)
18 de março de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Thierry, thank you for sharing your feedback. We’re pleased to hear that the delivery process went smoothly and that the sizing met your expectations. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
top quality products
top quality products, I've been buying BB stuff for 20 years now
11 de março de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Filippo, thank you for sharing your feedback. We truly appreciate your long-standing loyalty. Thank you for choosing us.
Brooks Brothers Customer Care
We absolutely love the quality and delivery is super quick
We absolutely love the quality of Brooks Brothers products—the craftsmanship is consistently impressive. But what truly sets them apart is their delivery speed and customer service. Everything arrives quickly and beautifully packaged, and any interaction with their team is handled efficiently and with care. Overall, an exceptional shopping experience every time.
25 de março de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Tatiana, thank you for sharing your feedback. We’re truly grateful for your kind words about our products and service, it means a lot to us to know your experience has been consistently positive. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Resposta de Brooks Brothers
Ciao Gennaro, grazie per aver condiviso il tuo feedback. Siamo felici che tu abbia apprezzato la qualità dei nostri prodotti e la rapidità del servizio. Speriamo di rivederti presto!
Brooks Brothers Customer Care
It is easy to buy and super customer…
It is easy to buy and super customer service
11 de março de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Jakob, thank you for sharing your feedback. We’re truly happy to hear that you found the purchasing process easy and appreciated our customer service. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
When I receive offers of discounts it…
When I receive offers of discounts it is very difficult to find them in your website
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Claudio, thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties accessing our promotions, and we appreciate you bringing this to our attention as we continuously work to improve the online experience. We encourage you to contact our Customer Care team, who will be pleased to assist you.
Brooks Brothers Customer Care
normal experience.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Carla, thank you for sharing your feedback. We’re glad your experience with us met your expectations and hope to welcome you back again soon.
Brooks Brothers Customer Care
One of my favourite brands
One of my favourite brands. Very nice fabrics and really descent time assistance for sending packages.Thanks.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Γιάννης, thank you for sharing your feedback. We’re delighted to be one of your favourite brands, and we hope to continue inspiring you with our upcoming collections and new arrivals. Thank you for choosing us.
Brooks Brothers Customer Care
Get the size that fits and suits you
The high quality of these shirts fabric we all know about it. The online service was impeccable. I ordered to try/fit and then sent back and forward until I got the exact measures I wanted.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Carlos, thank you for sharing your feedback. We’re pleased to hear that you appreciate the quality of our fabrics and that the entire online process was seamless and efficient. We look forward to welcoming you back soon.
Brooks Brothers Customer Care
Quality of sales shirts is really bad
As I said, the quality of your shirts have come down. It now seems that you are manufacturing shirts especially for your sales ! Not left over from previous collections.
I shall not buy from Brooks again in the future.
31 de janeiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi, thank you for sharing your feedback. We’re sorry to hear that your purchase did not meet your expectations. Quality and craftsmanship are core to our brand, across all collections. We have contacted you directly to gather more detailed feedback, as we would appreciate the opportunity to look into this further.
Brooks Brothers Customer Care
Easy order and fast delivery
Order process and delivery is excellent. Descriptions and photos on website could be better, never exactly as expected.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi, thank you for sharing your feedback. We’re happy to know that everything went smoothly from checkout to delivery, and we appreciate your input regarding our product descriptions and photos, it helps us improve.
Brooks Brothers Customer Care
Superb performance and quality
Brooks Brothers clothes are a must have for me. Excellent fabrics very fast delivery services and especially the shirts are second to none
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Ioannis, thank you for sharing your feedback. We truly appreciate your loyalty to our brand and to our shirts: we are deeply committed to selecting the finest fabrics to ensure the highest quality. Thank you for choosing us!
Brooks Brothers Customer Care
Delivery on time
Delivery on time, and products are in good condition.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Kb, thank you for sharing your feedback. We’re glad to hear your order arrived on time and in perfect condition. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Excellent Shop back
I always bought Brooks Brothers in Spain and now we can have the same quality online.
The best Shirts and Suits!
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Hi Juan, thank you for sharing your feedback. We’re delighted to know you can enjoy the same quality online and that you appreciate our shirts and suits. Thank you for choosing us!
Brooks Brothers Customer Care
Consigliato
Sito molto intuitivo e facile la scelta, prodotto arrivato in tempo. Come da descrizione. Adoro le camicie di Brooks Brothers
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Ciao Fabrizio, grazie per aver condiviso il tuo feedback. Siamo felici che tu abbia apprezzato l’esperienza sul sito e le nostre camicie. Speriamo di rivederti presto!
Brooks Brothers Customer Care
avendo dubbi sulle istruzioni di…
avendo dubbi sulle istruzioni di lavaggio del capo ho chiesto aiuto al team di supporto che in poco tempo mi ha fornito le indicazioni necessarie.
veloci e gentili, grazie
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Brooks Brothers
Ciao Sergio, grazie per il tuo feedback. Siamo felici che il nostro team di supporto sia riuscito ad aiutarti rapidamente fornendoti le indicazioni necessarie. Grazie per averci scelto.
Brooks Brothers Customer Care
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.