Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Ver mais
A empresa respondeu
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Ver mais
A empresa respondeu
Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
3,7
Bom
229 avaliações
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Excellent customer service
Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
6 de junho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Brother and Kin
Hi Paddy,
Thank you for taking the time to share a review.
We're thrilled you love the quality of our pieces. - It makes our day to hear this!
Thank you for your support.
Best wishes,
Brother and Kin
Made a mistake with the order on my…
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice person
17 de junho de 2026
Avaliação não solicitada
Resposta da Brother and Kin
Hi Shauna,
Thank you for taking the time to leave your review.
We are thrilled to hear Rosie was able to resolve your order so positively. - We will be sure to pass this review over to her.
Please keep your eyes peeled for what's to come in the remainder of BK26!
Best wishes,
Brother and Kin
Ordered next day on a Thursday albeit…
Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays.
Spoke to CS for refund of delivery costs and they wasn’t interested. Won’t be ordering from there again.
Ended up returning the item as the quality wasn’t great anyway.
15 de maio de 2026
Resposta da Brother and Kin
Hi Josh,
Thank you for sharing your experience, we can only apologise if this was negative for you.
Unfortunately, as your order was placed after the cut-off point on Thursday, using a Monday-Friday delivery service, your order will not have been delivered to the following working day, and in this instance this will have been a Friday.
As your order was then delivered in the correct timeframe we were unable to issue you with a refund.
We are sorry for any disappointment caused by this, and we hope if you do shop with us again, that your experience is much more positive.
Best wishes,
Brother and Kin
Fast efficient service!
12 de maio de 2026
Resposta da Brother and Kin
Hi Neil,
Thank you for leaving your review, we really appreciate this!
We're glad to hear you're happy with you Brother and Kin pieces, we can't wait to see what you purchase next.
Have a great day!
Best wishes,
Brother and Kin
Millie was extremely helpful and…
Millie was extremely helpful and efficient, great customer service!! Will definitely be a returning customer.
3 de junho de 2026
Avaliação não solicitada
Resposta da Brother and Kin
Hey Chloe,
Thank you so much for your kind words!
We’re delighted to hear that Millie was extremely helpful and efficient, and that you received great customer service. We’ll be sure to pass your feedback on to her - she’ll really appreciate it!
We’re also so pleased to hear you’ll be a returning customer. We look forward to welcoming you back again soon!
Best wishes,
Brother + Kin
In love with the products
4 de maio de 2026
Resposta da Brother and Kin
Hey Adri,
Thank you for taking the time to leave a 5* review!
We’re so happy to hear you’re in love with the products. It means a lot to us that you’ve had such a positive experience, and we really appreciate you taking the time to share it.
We can't wait to see what you pick up next!
Best wishes,
Brother + Kin
Terrible customer service
I returned all the clothes from my order and they told me I hadn't returned one of the items and they weren't going to give me the money back. I know for sure I included it, and the company never provided any proof that the item wasn't in the parcel. They couldn't provide the weight of the parcel to me, or any video of opening the parcel, or any other conclusive proof that I hadn't included it. Customer service also ignored me for 2 weeks and I had to remember and send a follow up email. I assume this is part of their tactic to simply make people forget these issues. I had to chase them back and forth for ages and threaten to issue a chargeback with my credit card provider before they finally gave me the refund, which they described as a "goodwill gesture" and acted like they were doing me a massive favour 🤦
24 de abril de 2026
Resposta da Brother and Kin
Hi Harry,
Thank you for your review, we appreciate your feedback.
From looking into this further, we can see one of your item was not refunded as this was not included within the returns parcel when our Returns Team came to process this.
We usually ask for your proof of postage receipt is scenarios such as this, however as you were unable to provide this this meant our Team could not honour the refund.
After reviewing this with management, your refund was honoured as a goodwill gesture.
If there are any further issues, please do not hesitate to get back in touch with our Team.
Best wishes,
Brother + Kin
Fabulous quality
Fabulous quality, excellent service and packaging is beautiful, thanks to brother & Jin🙌
16 de maio de 2026
Resposta da Brother and Kin
Hello Lorraine,
Thank you for the 5* review!
We are thrilled you love the quality of our pieces, it makes our day to hear this!
Please stay tuned for what's to come in the remainder of BK26.
Best wishes,
Brother + Kin
Beware! Short return window
Beware! This company does not have a 30 day return period as standard, like most other decent companies.
Was not able to return my items even though I was only 3 days outside of the return period. A ‘computer says no’ response was given. I’d rather shop from companies with more of a human goodwill attitude to customer service. Won’t be buying from them again.
16 de abril de 2026
Resposta da Brother and Kin
Hi Sally,
Thank you for your review, we appreciate your feedback.
We can only apologise for any disappointment caused by our Returns Policy, however we always recommend you check this prior to placing an order.
We need to ensure fairness to all customers and this is why a return was refused on this occasion, however we will take your feedback on board.
Best wishes,
Brother + Kin
Quick and Easy
I contacted Brother and Kin with a small issue regarding my hoodie I purchased. The issue was resolved so easily and quickly due to Millie’s help in the situation. I will definitely be purchasing again from this website as the quality of clothes is very very good.
13 de maio de 2026
Avaliação não solicitada
Resposta da Brother and Kin
Hi Max,
Thank you for your review, we really appreciate this!
We're pleased to hear Millie helped resolve your query, we will be sure to pass your review over to her.
We really appreciate your support!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Brad,
Thank you for the 5* review, we're pleased to receive this rating from you.
We're glad to hear you're happy with you Brother + Kin pieces, we can't wait to see what you purchase next.
Have a great day!
Best wishes,
Brother + Kin
Good quality clothing
Good quality clothing, but I had to size up two sizes because of item length. The hoodie I ordered also seems to be covered in small balls of its own material after two wears. Nothing that can’t be easily fixed
12 de fevereiro de 2026
Resposta da Brother and Kin
Hi Tom,
Thank you for leaving us with a review, we really appreciate this.
We are pleased to hear you are happy with the quality of your new pieces. - The feedback in regard to length of the item will be passed on!
Please stay tuned for what's to come in the remainder of BK26!
Best wishes,
Brother + Kin
I ordered a jumper at Christmas….
I ordered a jumper at Christmas, came within the delivery time but the wrong size was delivered. Sent it back. Was sent a gift voucher to order again. Ordered new jumper and had to pay for delivery a second time. Received the wrong jumper (Was a girls jumper from sisters and seekers). Returned again. Ordered another jumper after receiving gift voucher again… and had to pay for delivery again… jumper was delivered, the right colour but the wrong size. Like come on, how bad can you be.
26 de março de 2026
Resposta da Brother and Kin
Hi Ben,
Thank you for taking the time to share your experience, your feedback is always appreciated.
We are sorry to hear of the issues you have faced, and as we would love to have your experience tuned back around, a member of our Community Care Team has been in touch via email.
Best wishes,
Brother + Kin
Easy Returns
Ordered the wrong size and missed return window as I was away. Millie responded really quickly and was able to help me make the return for full refund.
Really great service - thanks!
22 de abril de 2026
Avaliação não solicitada
Resposta da Brother and Kin
Hello Emile,
Thank you for your review, we really appreciate this!
It makes our day to hear Millie was able to resolve your query so efficiently. - We will make sure this review reaches her.
We hope to see you again at checkout soon!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Carl,
Thank you for taking the time to leave us a review, we're so pleased to receive this rating from you.
We're glad to hear you're happy with the quality of your hoodie, we take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We hope to see you at checkout again soon.
Best wishes,
Brother + Kin
Sorted my issue within minutes
Sorted my issue within minutes, very professional, definitely order again
3 de abril de 2026
Avaliação não solicitada
Resposta da Brother and Kin
Hello Ryan,
Thank you for taking the time to leave us with a review!
It makes our day to hear our Community Care Team resolved your issue so quickly. - We always aim to provide fast, quality customer service.
We look forward to seeing what you order next.
Best wishes,
Brother + Kin
Absolutely great quality
Love the texture of the soft knitted jumper I got highly recommend!!
3 de março de 2026
Resposta da Brother and Kin
Hi Spence,
Thank you for your review.
We are thrilled to hear you love the quality and texture of your Hutch Knit Jumper. - This is a fan favourite for sure.
We hope to see you again at checkout soon!
Best wishes,
Brother + Kin
Overall pleasant experience and the…
Overall pleasant experience and the quality is actually decent. Returned one item and no problems.
27 de fevereiro de 2026
Resposta da Brother and Kin
Hello!
We really appreciate your review.
It makes our day to hear your experience was so positive, and we hope to see you again at checkout very soon!
Best wishes,
Brother + Kin
Very fast delivery.
Goods were just as described but delivery was even faster than stated. Thank you.
26 de fevereiro de 2026
Resposta da Brother and Kin
Hello,
Thank you for the 5* review!
We thrilled to hear you were pleased with your new BK pieces. - It also makes our day to hear your order arrived so quickly.
Your support is always greatly appreciated!
Best wishes,
Brother + Kin
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