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Detalhes da empresa


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

18 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Terrible quality

Terrible quality, trying to scam customers. They by default making your subscription around 50usd and charging if you are not aware

26 de fevereiro de 2026
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Hello! We're sorry to hear that you didn't notice the subscription auto-renewal, which can be managed and canceled in your account settings. If you were charged unexpectedly, please contact us at support@browsec.com, and we'll be happy to refund the payment.

Avaliado com 1 de um total de 5 estrelas

a vpn with built in ads 😂

20 de dezembro de 2025
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Thanks for the review. We don't post ads, except for promoting our own sales - Christmas. New Year, etc. The sales reminder appears only once per current sale, and many users value this chance to get Premium service with a good discount. We're sorry if it bothered you. To turn these reminders off, you can click the gear in Browsec and check 'Don't show promo offers'.

If you believe that you see any other ads from us, please send screenshots at support@browsec.com. We will be happy to make everything clear.

Avaliado com 5 de um total de 5 estrelas

Лучший VPN.

Лучший VPN.
Не тромозит, всегда быстро включается, быстро выключается. Работает на всех нужных сайтах без сбоев и капризов. Имеет полезные функции и даже приятный дизайн.
Просто оставайтесь такими же прекрасными!

8 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

have split tunneling direct and inverse

It works with a browser plugin and allows me to connect to websites of my choice using my VPN of choice for each individual website. It also has both forward and reverse split tunneling capabilities, which no other VPN software has. To work, it doesn't require an .exe program to be installed on your PC to open the VPN. The plugin does everything and works on all browsers.

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I didn't have a good experience using…

I didn't have a good experience using Browserek. The connection kept dropping and the browsing speed became very slow. I didn't get much help from the support team either

12 de novembro de 2025
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Thank you for getting in touch — we're really sorry to hear about the experience you had. Most likely, you were signed out accidentally, which switched Browsec to free mode. Free servers are used by many people at once, it can sometimes be slower or less stable due to high demand.

To get the full, smooth experience, just sign back in with your email and password — that should fix everything right away.

Our support team typically replies within a few hours. If you haven't heard from us yet, please look in your Spam folder — our messages might be waiting there. If not, please reach out again at support@browsec.com. We'll do everything we can to make sure Browsec works perfectly for you — and if we can't, we'll happily refund you.

Avaliado com 1 de um total de 5 estrelas

This VPN is associated with crypto scam

This VPN is associated with crypto scam. My wallet access remotely. And my browser refresh without command. Today I am found the real reason, but after lost my lost my money.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Thank you for your feedback! We're really sorry to hear about the trouble you've had — that sounds incredibly stressful.

We completely understand your concern, but we reassure you that Browsec is definitely not the cause. Our extension has been tested by Softpedia and was given '100% CLEAN' status. It's also regularly checked and verified by browser stores. We don't engage in any crypto scams, nor do we interfere with your browser or wallet in any way.

It's very likely that your device may have picked up a virus or malware from another source. We strongly recommend running a thorough scan with a trusted antivirus to help keep your system and assets safe.

If you have any further questions, please reach out to us at support@browsec.com. We're always here to help!

Avaliado com 1 de um total de 5 estrelas

Very bad after one day

Very bad after one day , the VPN stopped working very bad VPN

5 de novembro de 2025
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

We’re really sorry to hear you’re having trouble! Please drop us a line at support@browsec.com and let us know what’s going on — we’ll sort it out right away.

If we can’t fix it, no worries — we’ll happily refund you under our money-back guarantee. Your satisfaction means the world to us!

Avaliado com 1 de um total de 5 estrelas

I had an extremely troubling experience…

I had an extremely troubling experience with Browsersec. As a business owner, I trusted their VPN add-on for Firefox to enhance security. Instead, it turned into a nightmare. My data, including usernames and passwords, was stolen from my Firefox browser. I have solid evidence showing that Browsersec transmitted my sensitive information to VPN server hosts worldwide. Despite having a robust firewall like ESET in advanced mode to block all incoming connections, this breach still occurred. It’s clear that the add-on was responsible, as my screen would turn black when watching YouTube videos, which I later confirmed was linked to the extension.

This incident has caused significant harm to my business, compromising client trust and security. I strongly advise others to stay away from Browsersec. Their practices are not just untrustworthy; they are dangerous. Let my experience be a warning to anyone considering their services.

And this was by me just using free service addon firefox.

And the funny thing they didn't know who I was, Even with eset advanced mode they were able to bypass it allowing outbound ONLY connection.

Full info here seach for it
44026-eset-is-bypassed-by-remote-access-incoming-connection

Next time maybe when someone is viewing youtube flicker the screen more.

As soon I take this addon off no issue whats so ever.

They were not able to take google accounts 10+ becuase all of them have mobile and recovery email.

They stole data via firefox and google chrome,

20 de março de 2025
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Hello,

We are deeply sorry about the experience you had. However, we must assure you that it has absolutely no connection to Browsec. Our add-on has no access to usernames, passwords, or any other type of data stored in the browser. A VPN add-on doesn't need such data - all it does is change your IP address and encrypt the data to protect your privacy.

Please contact us at support@browsec.com or use this form: https://browsec.com/en/contact_us. We feel the need to thoroughly study this case and understand why a person may attribute the data leak to Browsec. Also, we will be happy to find the real cause of the problem and help you solve it.

We look forward to hearing from you soon!

Avaliado com 4 de um total de 5 estrelas

Problem resolved

The following is the message I initially wrote regarding my experience with Browsec. Since posting, they have been on line, quickly and efficiently, and after a small manipulation the service the problem seems to have been resolved. I have therefore upgraded their rating and hope that the service continues as advertised.
First Post:
Initially useful as a 'Premium' subscriber living abroad. Then the messages start arriving asking me to upgrade for extra premium coverage. When I repeatedly refuse this 'offer', I suddenly start losing quality internet connection on sites like YouTube. Despite trying to resolve the issue in other ways, everything miraculously returns to normal when Browsec's VPN is switched off. Subscrition renewal cancelled. Beware.

1 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

its great

its great, i recommended this app, we want more settings to it, like auto start vpn, when we start the browser

22 de março de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Thieves. Banned and lie about it

They got under ban in Russia, didn't came clear. Instead promised that they're gonna fix it. I had 1 year payid, and only about 2 months used. Never send back money, never admitted they were banned. Instead did a picture like sume countries work, but still nothing did.

5 de janeiro de 2025
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Thank you for your message!
Yes, access to our service can sometimes be blocked in certain countries. But we’re constantly working to get around these restrictions and keep Browsec working smoothly for everyone.
Right now, our service is operational in Russia, and this is confirmed by millions of happy users.
We understand how frustrating any downtime can be, and we’d love to make it up to you. Please write to us again at support@browsec.com — we’ll gladly extend your Premium access as a goodwill gesture for the time you couldn’t use the service, or issue a refund if you prefer.

Avaliado com 5 de um total de 5 estrelas

Fair warning

A week on training in the UK and needed VPN for my local (Danish) streaming to work while there.
Had no issues. Seemed to work as intended.
But the reason for the high rating is the fact that you get a warning mail 5 days prior to automatic renewal of payment. Most other companies are happy to take your money in silence.
Thanks BrowSec

25 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

ожидал большего

Для роутеров не подходит !! абсолютно никаких настроек и близко для роутера.
У моего провайдера скорость 60 на ноутбуке по вайфай, при тесте впн скорсти показало 13. хотя страницы в браузере открываются довольно быстро, но всеже скорсть хотелось бы побольше.
Понравилоась удобное меню в браузере хром - все просто и понятно. Мобильне приложение на айфоне при открытии выдает ошибку!!
- 2 звезды впн не поддерживает роутер, в мобильном приложении вылазит ошибка.
Если для работы в браузере за недорого сойдет.

23 de outubro de 2023
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Спасибо за ваш отзыв! Мы рады, что вам нравится наше браузерное расширение!

К сожалению, мы не предоставляем настройки для роутеров — наши серверы работают только внутри приложений и расширений Browsec. Зато подписка действует на 5 устройствах: вы можете использовать её на телефонах, в браузерах на компьютере и даже на смарт-телевизорах с Android — везде, где есть Browsec.

Что касается скорости — чаще всего она зависит от качества соединения между вашим интернет-провайдером и выбранной страной. Чтобы точнее понять, что происходит у вас, нужно провести несколько простых тестов.

Пожалуйста, напишите нам на support@browsec.com — с радостью всё проверим, поможем настроить и выжмем максимум из возможного! Проблему с приложением на iPhone мы тоже решим — не переживайте. Мы всегда на связи и ценим ваше доверие!

Avaliado com 3 de um total de 5 estrelas

standard version little bit/ very slow

Until now I use the standard version and I met no real problems. Indeed slow when you are streaming and playing games. I'm gonna try the paid version and report later my experencies

12 de setembro de 2022
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Thank you for your review! You have provided your email address after our request. We have already contacted you using support@browsec.com to make sure you have the best experience possible. Looking forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

worst vpn ever ( scam )

worst vpn ever. Dont use it. They have blocked my vpn and they are not responding me. This is a professional type or scamming.
I will never loose my money again.

27 de julho de 2022
Avaliação não solicitada
logotipo da Browsec

Resposta de Browsec

Thank you for reaching out! We always make sure to respond to every request about blocked accounts — and we never block an account without a good reason.

It’s likely our reply ended up in your spam folder, where we explained what happened and how to fix it. Could you please take a quick look there?

If you don’t see it, just drop us another line at support@browsec.com — we’ll be happy to help you out and get your account unlocked as soon as possible.

Avaliado com 1 de um total de 5 estrelas

It stopped working yesterday

It stopped working yesterday. Before that it shown everyday browser notifications about entering some unidentified proxy password. Tech support answered that is my problem and I should change my Chrome browser to something else (what..?) (if necessary I can provide email conversation).
So I have lost 40$ and the time.

27 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Browsec don't be fooled into thinking you are protected..Avoid

Browsec is the company behind the Firefox browser free VPN. I have the paid premium version. I would recommend you don't bother to buy the subscription and I doubt the free version works correctly either. The APP and Browser version displays that you are in another country, for example UK or Ireland but in fact you are in Finland, United Arab Emirates or Russia. I have tried numerous times and each time neither Google, Sky News Sky Sports or the BBC (as examples) are fooled. My own business server also confirms it does not work. So don't be fooled into thinking you are protected..Avoid

5 de janeiro de 2021
Avaliação não solicitada

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