So efficient as I placed and order and they did not have the item, they offered alternatives or refund. They actioned it immediately and professionally. Wow ! Also placed my name on a notificati... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Super belle compagnie, les commandes sont livrées rapidement, il y a une grande variété de produits avec de belles promotions, et un super service client! Je recommande!
BSE has not only an amazing selection of products and wonderful sales, but also a great team in customer service. A product I ordered was out of stock but not listed as so on the website. The customer... Ver mais
A empresa respondeu
I had an excellent experience with Skin Envie. Shortly after placing a late-night order, I realized I needed to make a change and contacted their customer service team. I was impressed to receive a re... Ver mais
A empresa respondeu
4,5
Excelente
25 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Such a great company!
Such a great company!
So many wonderful products . Staff is super helpful and extremely knowledgeable. I have aging skin concerns and they put together a skin routine for me that has been working better than any of my past products.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Boutique Skin Envie Inc.
Hi Diana,
Thank you so much for taking the time to leave this review. We’re really happy to hear you had such a great experience with us, and even happier that your new routine is giving you better results than anything you’ve tried before. Supporting skin concerns is something we take seriously, and our goal is always to build a routine that makes sense for your skin and your lifestyle, with real results over time.
Thank you again for trusting us with your skin health. We truly appreciate your support and can’t wait to be part of your skincare journey going forward.
Warmly,
Boutique Skin Envie Team
Horrible customer service
Horrible customer service. Took 3 weeks for the package to arrive. Wouldn’t let me cancel my order, wouldn’t price adjust. No promised samples. I very much regret doing business with this company. Do not patronize this business, they do not value their customers and will treat you horribly. Well.ca has much better service.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Boutique Skin Envie Inc.
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear you were disappointed, and we genuinely regret that your order did not arrive as expected.
We also want to sincerely apologize for the delayed response on Trustpilot. We were not previously aware of this platform, and we would never want anyone to feel ignored or unheard.
We take feedback like this very seriously and would appreciate the opportunity to properly review your order, understand what happened, and support you in the best way possible. At this time, we aren’t able to identify the purchase based on the information shown in the review.
When you have a moment, please reach out to us directly at info@bskinenvie.ca and reference the Trustpilot review dated December 17, 2025, along with your order number. Once we have those details, we’ll investigate right away and follow up with you personally.
Thank you again for bringing this to our attention. We truly care about our customers, and we’d be grateful for the chance to make this right.
Warmly,
Boutique Skin Envie Customer Care Team
Has not fulfilled order after over a…
Has not fulfilled order after over a week.
Terrible customer service experience, no personal touch and just sends canned responses. No resolution offered over the terrible fulfillment timeline and lack of communication.
Sold out of an item and did not offer a refund until I reached out.
16 de agosto de 2025
Avaliação não solicitada
Resposta da Boutique Skin Envie Inc.
Hello,
Thank you for taking the time to share your experience. We’re genuinely sorry that your order and the communication around it left you feeling disappointed. That is never the experience we aim to provide.
We also sincerely apologize for the delayed response here. We were not previously aware of the Trustpilot platform and regret not addressing this sooner.
While we communicated throughout the fulfillment process, including updates on split shipping and supplier delays, we understand that the overall timeline and outcome did not meet your expectations. For that, we take responsibility. Our intention is always to be transparent and proactive, but in this case, we recognize that the experience still fell short and did not feel supportive or reassuring from your perspective.
We’re especially sorry that the resolution regarding the unavailable item did not feel timely or clearly handled. Customer care and trust are priorities for us, and we regret that this situation did not reflect that commitment.
Thank you for sharing your feedback. We take it seriously and use it to improve how we communicate and support our customers moving forward.
Warm regards,
Boutique Skin Envie Customer Care Team
Excellent service
9 de junho de 2025
Avaliação não solicitada
Resposta da Boutique Skin Envie Inc.
Hello,
Thank you so much for your kind review and for taking the time to share this. We truly appreciate your support, and we’re so happy to hear you had an excellent experience with us.
We also want to apologize for not responding sooner. We were not previously aware of the Trustpilot platform and are only seeing your message now.
Thank you again for choosing Boutique Skin Envie. It means so much to us, and we look forward to taking care of you again soon.
Warmly,
Boutique Skin Envie Customer Care Team
It’s all about making money
I started with a good experience that changed negative as soon as I asked for a specific thing. I decided I didn’t want to spend so much money on skin care. This company offers many good products though not cheap. I bought from them from a specific line. A Montreal company called Davincia, love their products but quite pricey, and too many steps. I get in touch with BSE to ask to use all the accumulated points 2152 for one last purchase so I don’t loose the points. After much back and forth they said no, it wouldn’t be fair to other clients. I understand their rules and regulations, though this is a one time ask because I am deactivating my account and never plan on buying from them again. So instead of loosing all the points, i accumulated through my purchases, I would rather use them.
But no!
I find that they lack customer service and lack interest to keep their customers or to even make their customers happy. It’s all about making money.
11 de março de 2025
Avaliação não solicitada
Resposta da Boutique Skin Envie Inc.
Hello Adnana,
Thank you for taking the time to share your experience here as well. We would also like to sincerely apologize for the delayed response on this platform. We were not previously aware of Trustpilot and regret not acknowledging your review sooner.
We responded to your feedback on your Google review and want to reference that response here to ensure clarity and consistency. As shared previously, our Glow Society Loyalty Program is structured to remain fair and consistent for all members, and while we truly understood your request, we were unable to make an exception to the program’s redemption guidelines.
That said, we are genuinely sorry that this experience left you feeling disappointed or undervalued. That is never our intention. We truly appreciate the support you showed us through your past purchases and your engagement with our team.
Thank you again for your feedback. We take it seriously and use it to reflect on how we can continue improving the way we support and communicate with our clients.
Warm regards,
Boutique Skin Envie Customer Care Team
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