Buckingham James Financial Services Ltd Avaliações 

156
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brian was superb. A great listener who was there every step of the way. Also very knowledgeable which instantly made me feel at ease. Would definitely use this company again,

Avaliado com 5 de um total de 5 estrelas

I had heard good things about Buckingham James from family members so I thought I would give them a try. They did not disappoint! Our point of contact was Brian Leppard and he guided us through the wh... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have used Buckingham James for the last 3 mortgages. Last time, Jason provided the perfect service for us by coming round to our house one evening and taking us through our re-mortgage options. Fac... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having liased with Brian over a number of years, I would be happy to recommend both he and the wider team. Great advice backed up by experience and knowledge has found me the right mortgage product e... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretor hipotecário

Escrito pela empresa

We are a highly recommended firm of Independent Equity Release, Mortgage & Insurance advisers. We also help clients with Wills, Solicitors and Utilities. We love what we do. You’ll love what we do. #ShareTheLove 💙 #mortgages #remortgage #EquityRelease #protection #advice #home #lifecover #insurance #broker #financial


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,9

Todas as avaliações

(156)

19 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, excellent advice, easy to deal with. I would highly recommend them

8 de junho de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you for such great feedback Sandra and for taking the time to do leave it. Hugely appreciated. The team are delighted to hear. We look forward to dealing with you again in the future. Buckingham James Financial Services. June 2020. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Re mortgage

This is the second time in succession I have re mortgaged with Buckingham James, I have dealt with Brian on both occasions and whilst the range of products is both staggering and competitive its the customer service that really sets them apart. Responses are always prompt and on time, I have never had to chase as updates are provided, they are always available and you can speak to somebody at all times, cannot recommend highly enough

5 de junho de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you for such a fab review Mr Peters and thank you for taking the time to send it. It really is very much appreciated! We do aim to please and pride ourselves on great customer service so to have you mention it is amazing to hear. The whole team will be delighted. Many thanks. Buckingham James Financial Services. June 2020. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

I have used Buckingham James for quite…

I have used Buckingham James for quite a few years now and I have been so impressed with consistent level of quality service that they have provided me as a customer. They have been very clear and thorough with everything they have done, provided and supported me with. I would highly recommend them to anyone and I will continue to use them for all my future needs.

3 de junho de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Many thanks for taking the time to send us your thoughts Mr Frost. Hugely appreciated - as is your business and loyalty over the last 6+ years. Your recent mortgage was the 4th in that time. Wow! The team will be thrilled with your comments. Many thanks from all of us at Buckingham James Financial Services. June 2020. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

My wife and I used Buckingham James…

My wife and I used Buckingham James back in 2016 when we completed on our new home. Their knowledge, attention to detail and customer service were second to none. They took out all of the stresses from a very stressful process, allowing us to focus on other priorities. We will certainly be using them again in the future and recommending them to others. Many thanks

27 de maio de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Hi Mr Baker. Thank you so much for taking the time to send us a review. It's very much appreciated. Yes, 2016 was the first time for your move and we note the recent remortgage too. Thank you for 'Sharing The Love' by recommending us to your family and colleagues. Buckingham James Financial Services. May 2020. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Would Highly Recommend!!

I first used Brian to arrange a remortgage 18 months ago and found his service excellent. He was flexible with his time and promptly replied to all my questions. Even agreed to meeting me at 9 in the evening which really made things a lot easier. Brian has also just dealt with my BTL remortgage, he remembered the renewal date from our original meeting (which I am impressed with). Given the current economic climate I was so unsure how long to fix for that I ended up changing my mind twice (sorry Brian). He was so patient with me and dealt with it without fuss. I dont usually recommend financial service, however I have already recommended Brian to a number of my friends already.

27 de maio de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Hi Mr Elmazaj. Thank you for your kind review. It's very much appreciated and Brian and the team will be thrilled with your comments. And yes, please do keep recommending us to your friends and family. Buckingham James Financial Services. May 2020. #ShareTheLove

Avaliado com 1 de um total de 5 estrelas

Disappointed.

Even though these have been trying times we expected much more from the company as we'd been recommended to them. I feel they could have communicated a lot clearer and kept us updated properly on proceedings, what ever route they were going. There was no transparency on the route ahead for us. We accept that times are hard but telling us straight and being open and honest would have made all the difference.

23 de maio de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Hi Mr Dixon. Many thanks for taking the time to give us feedback and we are sorry that you were unhappy. We do aim to please all clients and have a very good record of doing so, hence you were recommended to us in the first place but, on this occasion, we are disappointed to hear that this hasn't happened. We have looked into your personal file and, at any other time, the issues encountered would not have existed. Sadly COVID19, and the lock down has caused unavoidable delays with banks, lending processes have changed, as has borrowing criteria and, indeed, our own procedures and service levels have been affected. We have seen that decisions previously made by lenders have been overturned or changed and we, obviously, have no control over that. Having said that, we appreciate that the communication given to you could have been better and apologise. We wish you well for the future. Buckingham James Financial Services Ltd. May 2020.

Avaliado com 5 de um total de 5 estrelas

Highly recommended

I have used Buckingham James twice over the last few years and cant rate them highly enough. Great advice and service. Just got a remortgage arranged through these challenging times and process was seamless.
Recommending to family and friends and will always being using myself in the future

21 de maio de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Hi Andrew. Many thanks for taking the time to leave such a great review. The team will be absolutely delighted to hear. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

100% recommend!

We used Brian when we had to remortgage our house. From the start Brian was so helpful and made the process so smooth for us - it was the first time remortgaging since buying our house so we were new to the process. He answered all our questions and made it so easy! I would (and have) recommend him to everyone and will continue to use Brian in the future.

20 de maio de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Amazing feedback Claire. Many thanks for taking the time to send it to us!!! Brian and the team will be thrilled to hear it. Stay safe and please do keep on recommending us. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Great, personal service

We remortgaged recently and have also been asking advice on our first house move. Brian has been great, very personable and knowledgeable, showed us all options open to us and made the whole process very straightforward!

20 de maio de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Wow! Thanks Mr Clover for your very kind feedback. We're very happy you thought so. The team will be delighted to hear this. Many thanks!!! #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Number 1 fan!

I have been using Brian at Buckingham James for my mortgages for the past 4 years and what a journey it has been. From buying our first home, buying an additional home and most recently helping me go solo and get my own mortgage! Nothing is too much trouble for Brian and he really goes above and beyond. He is always very reponsive, gives updates with progress, explains things in layman's terms when needed (without making feel silly) and above all, keeps me reassured, calm and positive! I honestly don't have enough words to explain my positive experience, time and time again.

Brian has been absolutely amazing in making my dream a reality and all in the current climate of COVID-19.

I rave about Brian to anyone that is thinking about starting their journey and have 2 friends that have contacted him recently, that are very impressed. I will definitely continue to recommend Brian to anyone and everyone! I look forward to remortgaging with Brian again in future.

28 de abril de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

WOW!!!! Thank you Stacey-Lee for your most kind words and time sending us this fantastic review. Brian and the the whole team will be thrilled. And thank you for also recommending us to your friends - truly appreciated! #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Nothing is too much trouble for Buckingham James!

We have used Buckingham James for the last 3 mortgages. Last time, Jason provided the perfect service for us by coming round to our house one evening and taking us through our re-mortgage options. Face to face was much better than over the phone or email and an evening visit meant our working days were not affected. He took us through everything very patiently, nothing was too much trouble. Great service, would definitely use again.

23 de abril de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thanks so much for the fantastic feedback and also for recommending us to your neighbours already too. Jason and the team will be thrilled. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Great mortgage advice and service!

Brian at Buckingham James has been helping us with our mortgages for the past 4 years now, from buying our first home, remortgaging and now moving in to a new home later this year. Given the current climate due to COVID-19 we didn't have a lot of hope for a new mortgage, but he managed to let us know of new mortgages as soon as they came out, and got the application in for us very quickly (which was approved!). Brian has always been very responsive, over email, phonecalls and WhatsApp messaging, and always keeps us up to date with progress, especially if time is tight like it was during our last mortgage application! We would definitely recommend Brian and Buckingham James to anyone, and we look forward to using them again in future.

9 de abril de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you. Your feedback is hugely appreciated.

Avaliado com 5 de um total de 5 estrelas

5 stars from us

We’ve just completed another successful remortgage with Brian after he arranged our initial first mortgage. We are really happy with the service he provides - personal, honest, genuine and fun, whilst being knowledgeable and professional. We’ve never felt pressured to choose a particular product and he’s always on hand to answer any questions we have, no matter how big or silly. That’s why we recommend Brian and Buckingham James to all of our friends who are looking to re/mortgage, especially first time buyers as we know how stressful and confusing it can be. 5 stars from us - thank you for all of your hard work and patience!

9 de abril de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Wow! Thank you so much for this amazing review. It is hugely appreciated and Brian and the team will be thrilled to see it - particularly in these challenging times (April 2020). Please continue to recommended us to your family and friends. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

A friend of mine had strongly…

A friend of mine had strongly recommended me Brian and Buckingham James Financial Services 3 years ago, I really thank him for that. Brian that I have been dealing with, is a very helpful person, he has always been there to solve any issues and give the best advice, especially recently with COVID-19 situation where there was a lot of staff shortage from banks he was dealing with, he managed to get the best deal within the required time. At any time I needed to speak with Brian, he was there via emails/phone calls/Whatsapp, etc., that's something I truly loved and appreciated it. Thanks a lot, Brian.

1 de abril de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you thank you thank you! That is an amazing review and one which the whole BJ team will really appreciate. It does seem that the world is falling apart around us all just now (March and April 2020) so to receive these kinds words is even more welcome. Stay safe. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Brian was amazing

Brian was amazing. Sorted out our mortgage and explained every thing so clearly,that we felt really happy with the new deal. He was very quick to respond to our emails and was so easy to deal with. Will defiantly use Brian again. Thank you.

31 de março de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you so much for taking the time to leave us feedback Charlotte. Glad you are pleased. Brian and the whole team will be thrilled. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Brian at Buckingham James is great!

Brian at Buckingham James is great!! Very knowledgeable, explains things clearly to me and always finds me an amazing deal. 5 stars, thank you :)

31 de março de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you so much! Brian and the team will be delighted to hear this feedback. Thank you for taking the time to let us know. Stay safe! #March2020 #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Have used Brian for several mortgages and also have recommend Buckingham James to family and friends. Brian is always great at communicating with you and keeping you well informed every step of the way.

5 de março de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you so much Janis. Your feedback is greatly appreciated. The team will be delighted to hear this! #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Would highly recommend!

Great communication throughout the process and a really friendly, personal service. I cannot fault Buckingham James, and Brian really made the entire experience a pleasure.
Would highly recommend!

4 de março de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Hi Helen. That's fantastic feedback and thank you for taking the time to leave it. The team will be absolutely delighted! #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

Highly recommended.

Having liased with Brian over a number of years, I would be happy to recommend both he and the wider team. Great advice backed up by experience and knowledge has found me the right mortgage product each time, despite last minute changes. Straight forward process and regular communication throughout. No pressure, no drama, no fuss.

13 de fevereiro de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

That's fantastic to hear Mr Ward. Thank you so much for taking the time to tell us. Brian and the team will be delighted. #ShareTheLove

Avaliado com 5 de um total de 5 estrelas

These days where everything is digital

These days where everything is digital, cold and impersonal, here is a good, old fashioned, personal service full of warmth and humanity in its professionalism. 5 stars! (Eddy Temple-Morris)

31 de janeiro de 2020
Avaliação não solicitada
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Resposta da Buckingham James Financial Services Ltd

Thank you so much for the fantastic feedback and comments Eddy. Very much appreciated. Brian and the team will be thrilled! #ShareTheLove

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