Buckle & Band - Bands for Apple Watch Avaliações 

357
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier with my Milanese gold Apple watch strap. Great web site, comprehensive visual representation of the range and an easy ordering process. When the watch arrived it was packaged and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I don't usually write reviews, but these guys seem to be a small company and I think it helps. I've ordered so far two leather cases from them (iPhone 13 Pro Max) and two watch straps (the sporty le... Ver mais

Avaliado com 5 de um total de 5 estrelas

The experience of opening the package is approaching the "Apple experience" level. Suggests high quality. Looks like its going go be a great band. I bought this primarily for reduced environmental... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve ordered multiple times from this company and have had a great experience each time. Excellent quality watch bands, beautifully crafted, comfortable, and they look great with my Apple Watch! I’ve... Ver mais

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

Buckle & Band produce luxury leather and vegan leather straps designed for Apple Watch. turn your tech watch into a timepiece with your new Buckle & Band strap that fits all Apple Watches from Series 1-7.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

357 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 20% das avaliações negativas

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4,5

Todas as avaliações

(357)

30 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Size was wrong, threw wristband in trash

I ordered the large size, but the wristband was way too small for me, so I threw it in the trash

10 de outubro de 2024
logotipo da Buckle & Band - Bands for Apple Watch

Resposta da Buckle & Band - Bands for Apple Watch

Hi Chad, we are really sorry to see a 1 star review. We are a small business and would be more than happy to help you out (exchange, refund.) we make these straps and want you to enjoy your experience. You don't need to throw them in the trash. Let us help you, as you can see we are the top rated Apple Watch strap brand online, so we honestly want you to have an incredible experience, so please reach out to us

Avaliado com 1 de um total de 5 estrelas

Horrible company…

This company engages in unfair and deceptive business practices.

On their website a chat dialog pops up with the following message: "Hello, I'm Julia and I'm here to help you with any questions you might have :)"

The truth is that there is no "Julia" and this is a robot chat.

The company deceives visitors to the website that a live chat with a live human being is available when in fact this is not true.

22 de outubro de 2024
Avaliação não solicitada
logotipo da Buckle & Band - Bands for Apple Watch

Resposta da Buckle & Band - Bands for Apple Watch

Sorry, but this is highly unfair. We have 100% human support, unlimited support. The Ai helper is named Julia and helps answer most questions before passing you over to our team. Simply get in touch with us. Leaving a 1 star review for a small company is super damaging and we're here to help you

Avaliado com 5 de um total de 5 estrelas

5 Stars - Outstanding Quality and Excellent Customer Service!

I recently purchased a leather watch strap from Buckle & Band, and I couldn’t be happier with the product. The strap looks and feels like it's of superior quality, with a sleek design that has already earned me several compliments. It adds a really sophisticated touch to my watch!

I also want to give a special thanks to Mark from Buckle & Band. There was an issue with my delivery (which turned out to be the delivery company's fault), but Mark quickly sorted it out and even included a handwritten note in the package apologizing for the delay. His helpfulness and quick resolution of the issue were much appreciated.

Overall, I would highly recommend Buckle & Band to family and friends. Not only is the product top-notch, but their customer service is truly exceptional!

3 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommend

Quality is worth the money having bought 3 bands now I'm very happy with my purchase and the support in locating my parcel (Thanks Lucian). On a side note the "Express Shipping" method is negligible if you live in Aus. Still took 3 weeks to arrive.

27 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

Disappointing

Disappointing
I bought the Milanese stainless steel strap which is quite expensive £200 and within days of wearing it the strap loosens, does not stay put on the wrist and starts falling down. Very poor quality for then price, basically cannot wear it anymore as it is super annoying…

27 de julho de 2024
logotipo da Buckle & Band - Bands for Apple Watch

Resposta da Buckle & Band - Bands for Apple Watch

Hi Kaus please could you send us some photos or more details. We cannot seem to find record of your order and once the stainless steel band is made to the right size it’s impossible for it to loosen up, so we want to help you with this order. (As you can see everyone else has left 5 star reviews and loves this band) so we want to make this right for you

Avaliado com 4 de um total de 5 estrelas

Delivery was great

Delivery was great. (Took a bit too long but fine). The problem with the band was that there weren’t enough holes for my wife’s wrist (too big). So we had to get one more done. That’s why I don’t give 5 stars! (More than one size maybe?)

11 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

Bought a Gold Milanese watch strap for…

Bought a Gold Milanese watch strap for my gold Apple Watch I am absolutely delighted with the product service and delivery I will certainly order again if I need anything else
Do not be afraid to order products from this company you will not be disappointed

17 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Band changed colors, customer service ghosted me

I received a band as a christmas present and after only a few weeks of wearing, it started to change color and fade. I never wore this band in water or in hot weather where I was sweating a lot. I reached out to someone regarding the discoloration and submitted pictures. I was pleased when they said they would send me a new band however it has been months and I have yet to receive anything. I reached out again asking for an update and have yet to hear back. Not pleased with the customer service.

12 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Nice product

Nice product, great quality, close color match too with gold hardware. Like the packaging as well great job guys.

16 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Very happy - highly recommend!

Delivery time was great, the strap was packaged beautifully and with a personalised note which I'm a big fan of! Also haven't taken it off my wrist since I put it on, very impressed with the quality and finish!

24 de maio de 2024
Avaliado com 3 de um total de 5 estrelas

27% import tax – underwhelmed experience

I live in Germany, and before you buy, please consider the following: I ordered the Milanaise-Steel band for €250 and opted for the express delivery, another €10, to avoid waiting. Buckle & Belt doesn't tell you that the parcel will go through customs, which may take another week or two. As the UK left the European Union, you will be taxed. Buckle & Belt will put the total sales price, which includes British VAT, on the declaration. In Germany, you will get charged another €68,24 import tax plus a €6 handling fee for DHL. In total a 30% increase. Bucke & Belt says you must go to a jeweler to get the bad rightly sized. And yes, even though I purchased the larger band, in the state of arrival, I couldn't even get the band over my wrist. In my case, I had to spend another €20 to get four additional links in. The enclosed tools are a gimmick. Also, there is no chance you can claim UK VAT of 20%; in this scenario, taxmen on both sides win. You lose.

Buckle & Belt is not transparent here. All in all, I spent €335 for the band. No one responded to my complaint.

To be fair to the actual product, it looks and wears great. The shopping experience deserves zero stars, but the band itself deserves five. I want to be fair and give them a three-star rating.

But to be honest, I would not purchase from them again, as I feel a little cheated.

30 de abril de 2024
logotipo da Buckle & Band - Bands for Apple Watch

Resposta da Buckle & Band - Bands for Apple Watch

Hi Sascha

Thank you for taking the time to share your feedback. We appreciate your honest review and are truly sorry to hear about your experience with the import tax and delivery process.

Firstly, we apologize for any confusion regarding the import taxes. As we ship from the UK to Germany, we do not charge VAT on our end. However, due to the product being above the IOSS threshold of €250, it is subject to import taxes and handling fees as per German customs regulations. We understand how frustrating this can be and are actively working to make this information clearer on our website to prevent any future misunderstandings.

Regarding the sizing of the Milanaise-Steel band, we regret any inconvenience this caused. Our intention is to provide a band that fits comfortably, and we're sorry that you had to purchase additional links. We would be more than happy to reimburse you for the extra cost incurred for the links and the jeweler’s fee. Please reach out to our customer service team, and we will ensure this is resolved promptly.

We are delighted to know that you are pleased with the look and feel of the band itself. Your feedback is invaluable in helping us improve both our products and services.

As a gesture of goodwill, we would like to offer you a discount on your next purchase. We hope this will give us another chance to provide you with a better shopping experience.

Thank you again for your review. We hope to resolve these issues to your satisfaction and potentially see a change in your rating. Your satisfaction is our priority.

Best regards,
The Buckle & Band Team

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