Build Team Avaliações 12

Excellent experience so far!

We are now in the final stages of our build with Build Team and the experience has been nothing but positive. Sandra, our project manager, has been fantastic throughout. She is well organised, proactive and always keeps us informed.

One of the aspects we have really appreciated is the regular weekly on site meetings. These have been a great opportunity to raise any questions or concerns, share ideas and keep track of progress. It has made the process feel very collaborative and transparent.

Hajriz, the lead contractor at Tony Boy Construction Ltd has been equally brilliant. He brings a wealth of knowledge and is always willing to offer suggestions and advice on design decisions. His guidance on what works well and what may not has been incredibly helpful and has definitely improved the overall outcome.

The quality of the work has been excellent and the team on site are professional, courteous and clearly take pride in what they do. We are really pleased with how everything is coming together and excited to see the finished result.

Based on our experience so far we would not hesitate to recommend Build Team.

Thank you!

Overall we had a good experience with Build Team during the build phase of our side return project. There was a regular site meeting held between the project manager (initially Iggy) and the main contractor (with our attendance optional), as well as with us at key points throughout the project. We also had a group chat set up from outset to allow communication and our input on all of the micro decisions that need to be made throughout the any building project.

Having been through a couple of previous projects, their process of signing off work before allowing the contractor to issue invoices worked really well from our perspective. They were also very helpful in communicating directly with our building control surveyor and kitchen designers, despite this not being part of the scope of their appointment.

We needed to make a couple of changes during the project based on issues uncovered, which came at a reasonable cost and with their advice/input to guide us on the options available. Where there were slight disagreements with the contractor as to the way things had been down, Build Team would take the lead on any remedial work and arbitrate as to the standard expected.

Gustavo took over the project for the final snagging phase, which took a number of meetings and site visits (although this was largely down to us having to coordinate various decorators/other trades/kitchen installers) – he was very patient throughout, listening to our concerns and liaising with the contractors on the remediation work. Having been through this before, the snagging phase is always the one that drags on; so was helpful to have Gustavo working with us on this.

We started the process by having a virtual architectural plan design call with David Abimbola at Design Team (DT). David was great and understood what we wanted from our kitchen extension from the get-go. After deciding to go ahead with DT we were then guided through the process by David’s colleague Steven Davidson.

As David’s plan pretty much hit the nail on the head we only needed to adjust small things in our meetings with Steven before we were completely happy with them, and Steven was then able to submit them to the council for planning permission.

When it came to the building construction side of things we were happy to go with Design Team’s sister company Build Team (BT). We liked the package offered in the sense that BT would choose the construction company for us and manage the project. We also found the pay-in-arrears feature attractive as it meant that any work carried out would only be paid for once we/BT/building control were happy, and it would also incentivise the construction company to keep working - we’ve all heard stories of builders asking for money up front and then running off before completing the job, so this was really reassuring for us.

We were assigned a project manager from BT called Sandra Ditchfield-Ortiz, and our construction company was Built Perfect Construction Services Ltd. We had a meeting with Sandra, Petrit Bibaj (the director/owner of the construction company), and Sara (Petrit’s daughter who also works for the construction company) where plans were discussed and timelines were agreed, so we were very excited to get going!

Soon after starting the work we encountered an issue. As part of the design/build process, BT arranged for a drain survey to be carried out by a 3rd party company. The purpose of this survey was to understand the layout of the drains in our garden – we were having a rear extension so we of course needed to know where the drains/pipes/sewers were before digging into the ground. The drain company did the survey, and sent a report to us and BT.

After digging into the ground to lay the foundations for the extension, Petrit and his team were surprised to find a pipe that had not been identified in the drain survey. We were given 2 options; compromise our original plans and reduce the size of our extension, or pay thousands of pounds extra to reinforce the surroundings of the pipe and build over it. In the end we didn’t want to change the plans, and so we decided to pay the extra money.

I contacted BT and asked them why this pipe was not spotted by them, and why work was allowed to begin without it being discussed with us first. To his credit Nick Ingrem at BT gave us a thorough response and ultimately had this issue been found and discussed beforehand, we probably would have had to pay the extra money anyway, but it was disappointing that it ended up playing out the way it did. We feel that BT should be fully reviewing things like drain survey reports and discussing this with clients before proceeding, so an informed decision can be made by all parties.

Since then things have progressed well, we have been very happy with Petrit/Sara and the team at Built Perfect Construction Services Ltd, they have been communicative and responsive and they have been working at lightspeed which means the project is well ahead of schedule. Their professionalism and workmanship has been top-notch too; Petrit has tonnes of experience and he made some of his own suggestions during the process that we have incorporated into the plans. We’ve been so happy with them that we’ve hired them to do some additional work in the house for us.

Our build/project manager at BT (Sandra) has been very helpful and has added value to the project too. Sandra is always on hand to help and answer questions, and she keeps on top of things ensuring that timelines are being adhered to and jobs are being done as promised. Sandra has also provided us with helpful suggestions and uses her experience from other projects to try and make ours better.

Our only other point of contention is the lack of customer portal or CRM. All written communication with BT is done over email or whatsapp, so it can be time consuming and often confusing when you are having to trawl through countless emails or messages to look for a particular email or attachment. I ended up having to create my own email folders to try and keep things organised.

We are now entering the 3rd month of the project and taking everything into account, we would definitely recommend using Design Team, Build Team, Sandra and Built Perfect Construction Services Ltd. We hope to also have a loft conversion in the future, and when the time comes we will be picking up the phone to BuildTeam

We decided to instruct the Build Team for our drawings and for their services during the renovation stage (side return extension and bathroom renovation) due to their office being close to our property and we know they have done a couple of projects on our road.

Sandra Ditchfield-Ortiz was assigned as our Build Manager. Sandra provided helpful guidance and was proactive and solution focused whenever we came across any unforeseen issues. It was reassuring to have Sandra there to monitor the phases of the build and sign them off once completed.

The Build Team introduced us to a fantastic builder, Pashk of Great Pavings Ltd. Pashk and his team were reliable, hard working and very efficient. Their efficiency meant that core elements of the extension were finished much earlier than expected. We would highly recommend Pashk and his team.

Overall, it was a positive experience with Sandra and Pashk and if we are ever able to do another renovation, we will be knocking on their doors for their assistance.

Thanks Sandra and Pashk! You made our dream flat a reality!

We were recommended to The BuildTeam by our friends who had a project done by them. From our initial inquiries, dealing with Stephen and John from the Design team we were then put in contact with Nick from the Buildteam . The transition was seamless and we felt at ease with the choice we made. We were put in touch with Bogdan Daniel from Ivy interior design who was our main contractor. Our project manager was Gustavo who helped us throughout. Our house is a mid terrace property and everything had to come in and out though the front door which was challenging but Gustavo was always on hand with advice and solutions. Bogdan and his team worked tremendously in difficult conditions and bad weather but still managed to deliver a great job before Christmas.

Working with Buildteam has been an absolute pleasure. They seem to employ genuinely nice people.
They have recently completed a side return extension for us which took four months. We now have an amazing new space which has changed the way we live. Problems arose during the build, which is only to be expected on a project like this, but they were solved in a friendly, professional manner by Buildteam.
I recommend them highly and would have no hesitation using them again in the future.

It was fantastic working with David Abimbola the architect at Build Team. When he came to our home to measure the property and to sketch the kitchen extension’s plan he was very enthusiastic and happy to answer all of our questions and to go through our ideas in details and depth.
He is into details, kind, punctual, professional and has lots of knowledge. David has been very patient with the many questions I asked during the drawings’ process and always had the time to answer on the same day.
What strikes me most was that he cares not only about the plans and our ideas but also about the neighbours’ having the right amount of light.
Our previous architect on a similar project years back did not show any care.
David chased the council to know that they were happy with the proposal. The plans went through within 8 weeks and the technical drawing with the structural calculations were sent to me a couple of weeks later by the second architect at Build Team Steven Davidson as David was on annual leave which he communicated to me on the dates and smoothly handed the technical drawings to Steven.

I won’t hesitate to work with David on another project in the future.

The whole experience from start to finish was managed by Sandra Ditchfield-Ortiz. My wife and I give her 100%. She was always available at the end of the phone to support and guide us. She stuck not only to her word, but she knew the contract and always referred to it, which was a breath of fresh air. So on behalf of my wife and I. Thank you so much Sandra. Also thank you Gustavo for the support you also gave Sandra when needed, working well as a team. The project was planned from start to finish, so there was no confusion about payments, and was very direct with the workers which didn’t always make her popular to them, but for us, we would not have reached the standard or the end results we were working towards without her persistence. Sandra once again on behalf of my wife and I. Thank you. Going forward we would definitely recommend Build Team to anyone considering a build of any kind but most of all I would recommend Sandra head them because she always made us feel safe and secure. That was the best decision we made and would use Sandra again and again and again. All those who behind the scene that helped to make this project work. Thank you so much.

We used the Build Team to manage our side return in East Dulwich. Their selected subcontractor (Simon Roofing) was excellent and the communication from both parties during the build was great.

I used Build Team's design service to draw up the plans for my kitchen extension and loft conversion. I was really impressed with the level of service provided by John McNally. He was responsive, communicated clearly and smoothly managed the whole process from start to finish. As a novice renovator I felt like I was in a safe pair of hands.

I will be using Build Team for the construction phase but that work has not started. I'll post a second review when the work is complete.

We developed our ground floor planning proposal with John from Build Team and they have been great to work with. The house open days to show their previous work helped bring ideas to life and they have us the support needed to wrap up the designs. We are looking forward to working together in the build stage.

We were extremely pleased with the level of service received from Build Team. The Build Team representative really understood what we wanted to get out of our project, was very responsive, made excellent suggestions and produced a really good set of plans. Would definitely recommend.