Bulb Avaliações 440

Not worth 1 star

I live in a 2 bed bungalow, no one home for 12 hours a day, now they want to put my DD up to £612 a month from April.

We have had a 2 year battle over being overcharged since living here, customer service took three months to reply despite daily requests for updates on the case.

Bulb need to be avoided at all costs, reading the reviews now I wish I had stayed away.

I don’t know where to start with this company got smart meters fitted a year ago and the monitor never worked, now the gas meter won’t show up any readings or light up at all, so bulb think it is right to estimate my gas when I have reported the meter as faulty sent a video to show this no response or resolution and over estimated gas reading when we haven’t even had the gas on

Seems like Bulb didnt like my review, to the point of reporting it as a spam for Trustpilot to take it down. Well, I will keep coming back because I don’t condone any form of censorship and I think everybody should be also aware of Trustpilot actions, especially since I didn’t make use of any offensive words.
I don’t know where to start about the terrible experience I am having. I moved to a new flat and when trying to set up my online account they were already giving a crazy estimate, so I decided not to put my bank details as I did not agree with their estimate. Then I received a letter directed to the previous occupier alerting of unpaid bills. Seems that Bulb wants to charge me whatever the previous person didn’t pay? I called them and providing the readings of the start of my tenancy to understand what was going on and they just were telling me to wait while they “investigate” the issue. After 2 weeks, not without chasing, then they come back saying that the readings of the start of my tenancy don’t match with the ones given by the previous tenant. I sent them pictures as requested. Still no response or resolution whatsoever, they are still “investigating”, and when I tried to open a chat, the agent closed it.
So are they telling me they will charge whatever estimate they like? And on top of that they are raising the fares from April, nothing less than a 41% increase!!! This is THEFT!!! I have no idea when I will have this resolved, if it ever will. In any case, if it drags on for too long, I will have to take legal action. If you are going to report me again this time as spam, save time yourself, as this will make things worse for your reputation.

Absolute Rubbish Company.
Been with them a number of years. My house is sold, completion on 30th March. Cancelled Direct Debit with bank and advised Bulb that I would pay what is due. However I am over £100 in Credit. They acknowledged email then send email saying I have got to set up a New Direct Debit, even though they will probably owe me money

Rip off stay away. Just got my statement though from 17th Dec to 16th March. I have used £741.87 in electric and payed £1248.00 for it. When I called to ask. Tell told me the statement isn't accurate. Your telling me. How can they do this. None one want to help. I'm going to have to move house. Or have no electric and buy another house as these bills would pay for it.

I've let this slide for far too long now so I'm going to come out and say it. STOP INCREASING MY PAYMENTS IN THE MIDDLE OF THE MONTH WHEN MY USAGE IS GOING DOWN!

Pretty rich from an energy company that has collapsed and yet is chasing me for payments as if I've ever missed one. £99 in debit is pretty low I would imagine based on most households in the country. Get a grip and start treating your customers properly.

Online chat is disabled and it's likely that this will be ignored but you fully deserve the negative rating. Disgusting treatment.

Will not send out warm home voucher despite application being successful!! Shamefull company keeping hold of the grant which was awarded because of my small daughter!!! They also like to LIE THROUGH THEIR BACK TEETH WHEN YOU PHONE!!! ANYTHING FROM "YOU'LL GET IT WITHIN 2 WEEKS" TO "IT'S STILL WITH THE AUDITORS" 3 WEEKS AFTER BEING TOLD THE APPLICATION WAS SUCCESSFUL!!! STOP LYING AND GIVE US OUR PAYMENT!!!!!

Wouldn’t even leave 1 star. £2313 bill for October to December. Tried rectifying it they’ve admitted there was a fault in getting my meter readings, accused me of not giving any. Even after sending multiple pics and videos of my meter with usage I’ve still got a £2000 bill. I’ve gone to the obundsman now as they’re clearly money grabbing. I moved to pay as you go with them and I’m still forking out £300 a month as apparently I’m using £50 odd a week even though everything is switched off except for fridge freezer and no one is home during the day. ABSOLUTE RIP OFFS

Bulb energy are a total blatant rip off. I’ve just put £20 on my meter and that gives me… about 1 days worth of electric. Over £80 in just One week. I’m a disabled person on Benefits, how on earth am I supposed to sustain that kind of price every week? Stay clear of Bulb! They are not as cheap as they lead you to believe. They’re a Con!!

Have just been asked for reference number etc so that bulb know I’m a genuine customer after I posted a crap but honest review … they have all my details & the only contact I want is a helpful reply and an honest reply as to why they rip everyone off , why their customer service is the worst I’ve ever come across !

Don't even want to give them a 1 star. Awful awful!! Going to the ombudsman. They Can not understand English. Or resolve issues. Back and fourth all the time with nothing being resolved. All they want is your money and nothing else matters .

Scum. Absolute scum.

Two days ago I received some funny email about doubling my charge in april. Going to switch to other company this week :D

Joined Bulb on 19/jan 2022 as had purchased the property and thought simplest to continue with existing supplier, received first bill on 4 Feb 22 (16 days later)saying I was £825 in debit!
Phoned up to sort out was on phone for over 1 hour and was told that I had to prove that I only moved in on 19 Jan 22 as they would not accept my word they said i moved in on 19 Jan 21. Although if the bill was so big they must have a record of who lived there and they must have been chasing them.
Had to get a solicitors letter to confirm my entry date.
I tried to close my account as had left ppty and rented it out but their system would not let me put in my elec reading so sent them a email with my reading.They did not accept my reading and sent me a bill with an estimated reading, when I complained I was told to take up with the new supplier, which was impossible as the supply was in someone elses name. was told that even though my leaving meter reading matched with the new supplier they would have to raise a dispute which takes 2-3 weeks. Then some one else at Bulb decided to accept my meter reading and amended my bill and said that they would send me a cheque for compensation, the next day I was told this was incorrect and we had to wait on result of dispute,then a few days later they decided to accept my reading and bill me for £14 instead of £47 and not wait on the reply from the dispute. The staff are very arrogant and try to bully you into accepting what they want.They never answer your questions or explain anything. Absolutely no empathy with the customer.

Today’s price hikes, absolutely shameful. Kicking people while they feel the punch. Shame on you guys.

If I could give 0 stars I would. This company is absolutely vile!

absolutej joke of a company , last year was £1300 in credit and when i asked for a refund i got an email literally days later stating i was £600 in arrears and my paymaents would need to increase from £221 per month to £454 PER MONTH
now i keep sensitive birds and animals outside that must have heat but nearly doubled my payments
im now £1200 in credit and asked for a refund to be told they recommend a £900 ish refund , did i agree ?
yes states i , that was 2 months ago and still no refund
disgraceful service

Worst energy company I've had the displeasure to deal with. They made a mistake reading my meter and admitted it, yet they are still charging me over £2000 which is an insane amount because of their mistake reading my meter.

They have been spamming me with emails and threats trying to extort the money from me, DESPITE THEIR MISTAKE.

Please do not have any business with this company, you will regret it. Trust me on this one.

If I could give zero stars I would. This is the worst company experience I have ever had.
From the day I moved in til the day I moved out I received one wrong statement after the other. Despite paying over £60 a month in energy bills with them, I would still receive statements that said I used £600 of energy in the last 4 (!) weeks. I live alone! In a 1 bedroom flat! Even after submitting my readings everytime, the statements would not be correct. Terrible service, unprofessional and a rip off.

This company is a complete joke....even so far as claiming on their website that their Trustpilot rating is "excellent" (Clearly its not!)

Heard rumours on Sky and other news sources last year they were going under so called their farce of a customer service. I was in credit and they have a deposit they need to return. Had some kid calling me "bruv" and lying through his teeth telling me "I guarantee we are not going into administration". A week later it was announced they are in administration.

Second call 2 weeks ago. Was told deposit about to be returned (it hasn't been) Initial deposit was £135. Two weeks ago it was £131. Today it's £130. Creative accounting to say the least. Asked for my 1 bed apartment bill to be paid out of the deposit they owe me and to send me the balance. They claimed that couldn't be done and to pay it out of the deposit when it gets returned. Guaranteed there was no late payment fee that would be applied.

Fast forward to this week. Queried the above as "Late Payment Fee" has been applied. Third customer service moron with very bad English whose script obviously just read "Data Protection Act" etc. Obviously too much for him and he put the phone down.

Still waiting on deposit being returned. If I could leave less than one star I would. Worst energy company I have come across anywhere on the planet (i have lived around the world) and their customer service is a bunch of kids just their for their minimum wage pay packet. Obviously ripping their customers off left right and centre in a desperate attemot to stay alive. AVOID AVOID AVOID. Taking it to Ofgen.

Oh and don't bother leaving a negative comment on their FB page....they have a team of profiles to troll you and sing their own praises.