Delays and ghosted
Seems like it would be a beautiful handmade product, but I was badly let down by after-sales. I ordered two pairs of BureBure slippers in May. Production ran well beyond the stated timeline, which I didn't get news about without emails on my part enquiring for an update. Owing to the production delay the original delivery address became unworkable: it was only ever viable within the timeline the site quoted, and once the order overran I had moved on. I let her know this in advance: when I chased for an update I was told the order would ship that week, so before dispatch I gave my new address, which was acknowledged before dispatch. Yet the parcel was still sent to the old one, which I could no longer access. The seller then offered a refund. I replied promptly and said what I'd really appreciate instead was for the parcel to be resent to the correct address if it came back to her, or failing that a refund so I could reorder. After that, all communication stopped. All my follow-up emails still unanswered. I wanted to be a happy customer, but being left with no product, no refund and no replies is why I can't recommend ordering here.