Bought a Pandora charm on-line. It arrived promptly and was the genuine article. High quality with all the branded Pandora packaging. Shipped and arrived promptly. All at an extremely competitive pric... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We are really pleased with our beautiful wedding rings and the wonderful service and guidance given to us by Archana our assistant, who was lovely to deal with and very personable. She helped understa... Ver mais
I recently purchased a new watch through Burrell's, Winchester. The whole process, from choosing & ordering, through to delivery & collection, took about 6-8 weeks. Throughout this time, I visited... Ver mais
They were very helpful on the phone when I wanted to find out some details about some earrings I wanted to buy, before I bought them online. And when they arrived, very soon after the order, they we... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop watches & jewellery at Burrells online today! Find the perfect luxury watch, diamond ring, gold bracelet or pair of earrings in our large collection of new & used watches and exclusive fine jewellery. FREE UK delivery on all orders over £25 with F...
Informações de contato
4,5
Excelente
169 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Item just as described
Item just as described. Quick delivery. Well recommended.
30 de janeiro de 2025
Fantastic customer service!
Fantastic customer service!! When I ordered the ring it needed to be resized which was done perfectly and really quickly but unfortunately my wonderful other half told me the wrong size. This was no problem and they very kindly resized it again with no fuss and very easily. Thank you!!
29 de janeiro de 2025
Avaliação não solicitada
I ordered a ring unfortunately it…
I ordered a ring unfortunately it didn’t sit well with my engagement ring so returned it and got a refund. Three days later. Amazing service would definitely recommend.
22 de janeiro de 2025
Good value
The earrings I chose were small
and simple. Good value compared to other online jewellers. The delivery was as expected. The earrings were in a presentation box and also came with a Burrells gift bag.
13 de janeiro de 2025
Burrells were excellent
Burrells were excellent. I reached out about a specific watch on their website and they answered all of my questions.
I ordered the watch and it arrived via signed for delivery. I was delighted with the watch and amazed at the price.
3 de janeiro de 2025
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Received the complete wrong item
Received the complete wrong item, I ordered a Gucci ring and was sent a chain necklace. Sent an email to customer service to which they replied sorry you were not happy with the item please return. I have returned my item over a week ago and not heard back to say it’s been received although I can track this on Royal Mail and it says it has been delivered. I have just been left in the dark regarding my return and on top of that the original item I ordered is not in stock so all of this was a waste of my time and money and I still haven’t had anything resolved.
31 de dezembro de 2024
Resposta de Burrells
Hi
Thank you for getting in touch with us.
We understand your frustration with receiving the wrong order and the delay in receiving a replacement. We apologize for the inconvenience this has caused. Due to the high volume of sales and the various processes that both orders and returns go through, returns have taken slightly longer for items to be refunded or exchanged with the Christmas returns. We are working diligently to ensure customer receive their refunds as soon as possible and advising customers that this can take up to 7 working days from receipt of the returned item. We understand your frustration with the return and refund process. We strive to provide a seamless experience for our customers, and it's disappointing to hear that your recent return has not been processed as quickly as you expected. We are committed to improving our processes and ensuring that all customers receive timely and efficient service. I am happy to see we have refunded you.
Once again I do apologise about the inconvenience caused.
Kind Regards
Sami
Burrells
Super fast delivery
Super fast delivery. Well packaged and a really beautiful ring.
27 de dezembro de 2024
I ordered 2 pairs of earrings for…
I ordered 2 pairs of earrings for myself, the packed arrived and wasn't sealed and only had 1 box which was empty, I have raised this straight away with them and communication has been good but still no replacement or refund so currently out of pocket and no earrings
20 de dezembro de 2024
Resposta de Burrells
Hi
Thank you for getting in touch with us.
We understand your frustration with the missing earring and the delay in receiving a resolution. We appreciate you reaching out to us about this issue and are working diligently to ensure a satisfactory outcome. We are committed to providing our customers with a positive experience and will continue to work towards a resolution. We have raised a investigation case with the courier and as soon as they have completed their investigation we will be in touch with you.
We strive to provide excellent customer service and apologize for any inconvenience caused.
Kind Regards
Sami
Burrells
Loved the bracelet
Loved the bracelet it was what i expected good value for the money
15 de dezembro de 2024
Good Quality
Easy to order and delivery was quick,gift wrapping service was a nice touch would definitely recommend to family and friends
4 de dezembro de 2024
Very pleased with the service
Very pleased with your service and hope to buy again in the Near future
18 de dezembro de 2024
My order has been shipped and half way…
My order has been shipped and half way through the journey went back to the supplier so I'm left with no gift this Christmas- not reliable company
15 de dezembro de 2024
Ordering was easy and the options of…
Ordering was easy and the options of delivery, store collection or at a pick up point was very helpful.
The order was processed very quickly and I am very pleased with my purchase.
6 de dezembro de 2024
Good shop…
Great idea to pack with a gift bag..makes it look that bit better thankyou
13 de dezembro de 2024
Delivery was very quick
Delivery was very quick, packaged well and received in good condition.
1 de dezembro de 2024
It's so beautiful...
9 de dezembro de 2024
Very good service
Very good service, delivered very quickly, good quality necklace. Would recommend
9 de dezembro de 2024
Very pleased with my purchase 😍
3 de dezembro de 2024
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.