All offers tend to be linked to online playI prefer to play in the bingo hall.Also I am disappointed with the lack of money off vouchers The games are good and food is nice
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Veja o que dizem as avaliações
Staff friendly and very helpful if you need information or help. Meals always delivered to your table very quickly cooked to order and tasty. It's a good place to socialise with friends or on your own... Ver mais
A empresa respondeu
Went to the Derby Branch yesterday never played outside the family before. Had a gentleman called Daz who explained everything he was extremely helpful. Even came to sit in when the game started to ma... Ver mais
A empresa respondeu
Never ever will we go to buzz bingo again, stale cob, burnt chicken tea that tastes of coffee, a board that turns off albeit fully charged bingo running 30mjns late, new but not shown a thing or tol... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Informações de contato
Liversage Street, DE1 2LD, Derby, Reino Unido
- 1332299998
4,2
Muito Bom
27 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Too much online
All offers tend to be linked to online playI prefer to play in the bingo hall.Also I am disappointed with the lack of money off vouchers The games are good and food is nice
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi there,
Thank you for taking the time to share your feedback with us regarding our Derby club.
We understand your preference for playing in the bingo hall and appreciate your comments regarding our current offers. While many promotions are linked to online play, we recognise that this may not suit everyone, and your feedback about this has been noted and will be shared with the relevant team.
We’re really pleased to hear that you enjoy the games and find the food nice — that’s great to know!
Thank you again for your honest feedback, and we hope to continue welcoming you for many enjoyable visits in the future.
Kind Regards,
Tia
Customer Reviews Team
Great gaming
24 de novembro de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy playing with Buzz in the future!
Kind regards,
Olivia
Customer Reviews Team
Friendly staff
9 de agosto de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi Bev,
Thank you for your feedback!
We're thrilled to hear that you enjoy the game and find our staff friendly and helpful.
Your positive experience is important to us, and we're glad to know that you continue to visit Buzz Bingo and The Slots Room Derby City.
We look forward to welcoming you back soon for more fun and excitement!
Kind regards,
Mark
Customer Reviews Team
I enjoy the game and the Staff are all friendly and helpful
I enjoy the game and the Staff are all friendly and helpful win or not I still go.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi Christine,
Thank you for your feedback!
We're thrilled to hear that you enjoy the game and find our staff friendly and helpful.
Your positive experience is important to us, and we're glad to know that you continue to visit Buzz Bingo and The Slots Room Derby City.
We look forward to welcoming you back soon for more fun and excitement!
Kind regards,
Mark
Customer Reviews Team
Staff very good not a bad menu could be…
Staff very good not a bad menu could be better if you left mushypeas omit
22 de agosto de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hello Albert,
Thank you for your feedback!
We're delighted to hear that you found our staff to be very good.
We appreciate your suggestion regarding the menu and will certainly take it into consideration as we strive to improve our offerings.
We hope to welcome you back to Buzz Bingo Club soon for another enjoyable experience.
Kind regards,
Mark
Customer Reviews Team
Love the choice of games everyone so…
Love the choice of games everyone so friendly
5 de junho de 2025
Resposta da Buzz Bingo - Derby
Hi Denise,
Thank you so much for your wonderful review! We're thrilled to hear that you love the choice of games and find our team friendly. It's always our goal to create a welcoming and enjoyable atmosphere for all our guests. We look forward to seeing you again soon at Buzz Bingo and The Slots Room Derby City!
Kind regards,
Olivia Customer reviews team
Great enjoy my bingo nights
Great enjoy my bingo nights, had a little win, which is always a bonus, staff are lovelycand friendly.
23 de abril de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Good afternoon Wendy,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Derby club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Staff friendly and very helpful if you…
Staff friendly and very helpful if you need information or help. Meals always delivered to your table very quickly cooked to order and tasty. It's a good place to socialise with friends or on your own as other customers always acknowledge and speak. The machines are straight forward but staff always there if you need assistance.both afternoon and evening sessions are same . Good when you win but there's always another visit to try if you don't.
26 de março de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Good afternoon Diane,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Derby club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Hayley n Julie
Every time I’ve visited Derby city and been served by most of the staff on the front desk but two ladies really go out there way to help and make your experience a nice one so thank you Hayley n Julie your great at what you do so thanks again see you again❤️🙏💐!!
14 de março de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi there Dean,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Derby club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
The staff are very helpful
The staff are very helpful
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi there Chris,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Derby club, they work really hard to ensure they give a great experience!
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
I like
Just enjoy going to buzz bingo the staff are friendly and helpful. Lots of offers and good prize money.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Good afternoon Lynn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Derby. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
All the Staff are friendly and helpful
All the Staff are friendly and helpful, meet a lot of nice people there and win or not I enjoy my bingo.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi Christine,
I hope you are well.
Thank you for taking the time to leave us a review for our Derby Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience. We pride ourselves on the outstanding customer service our staff provide in the club.
Kinds regards,
Olivia
Customer Reviews Team
Newbie’s
Myself and hubby both joined a few weeks ago been a few times each and gave thoroughly enjoyed it every time
12 de outubro de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Good morning Beverley,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Derby. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Going down hill
Bingo books can be expensive in comparison to the prize money.
Machine staff are not attentive. Very rare you get offered a drink especially on a Friday night or Saturday day. Some staff extremly unprofessional and rude.
7 de setembro de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi there Becca,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the Derby club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Tia
Customer Reviews Team
Never ever will we go to buzz bingo…
Never ever will we go to buzz bingo again, stale cob, burnt chicken tea that tastes of coffee, a board that turns off albeit fully charged bingo running 30mjns late, new but not shown a thing or told anything, waste of time
15 de setembro de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Good morning Neil,
Thank you for your review regarding the menu and food at Derby.
I am sorry to hear of your dissatisfaction regarding the food available to you. I will certainly pass this feedback over to the relevant team.
I do apologise but I hope you continue to enjoy your time with us!
Kind regards,
Tia
Customer Reviews Team
Better seating in the slot room.
Better seating in the hall. and around the slot rooms. Sandwiches would be nice from the diner we used to have them a bap and salad and ham or cheese.
25 de agosto de 2024
Resposta da Buzz Bingo - Derby
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review for our Derby club.
I am sorry to hear you are unhappy with the layout of the hall and the current menu. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Unequal rights …
Why do I have to arrive one hour before the session starts just to get a touch pad? Not enough for everyone wanting one makes it an unequal playing field. Last week queuing out the door because they only have two tills selling packages and the girls were sharing one card reader !
26 de julho de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi there Sue, I hope you are well.
Thank you for taking the time to leave a review for our Derby Club. I am sorry to hear of your experience with our ques. We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
The prize money is poor for the cost of a touchpad
The prize money is poor for the cost of playing. I don't think it is fair when they pile all the money on the last house. 4 at £100 and £500 on the last house.
28 de junho de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi Elaine,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
Getting more and more expensive to play…
Getting more and more expensive to play . Then linking up with bigger clubs even less chance of winning .
4 de julho de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi Sheila,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
The app is terrible if you want to lose…
The app is terrible if you want to lose all your money then use it
2 de julho de 2024
Avaliação não solicitada
Resposta da Buzz Bingo - Derby
Hi there Gavin,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games on our App! I can confirm these work the same way as the games on our website.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling, it is always nice to have a win, but unfortunately, there is no guarantee that you will win the amount you have put into the app or wesbite.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Claire
Customer Reviews Team
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