I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful. Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue…... Ver mais
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Veja o que dizem as avaliações
I bought the coral drop earrings over 2 years ago now, and have just returned from travelling where I didn’t take them out for weeks, and despite swimming in the sea, pools and showering in them every... Ver mais
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I love this brand, have good quality products and these earrings are no exception. I have loads of their pieces and always get complements when wearing them.
A empresa respondeu
I love these earrings. I wore my last set of Glaze earrings every day for about 3 years. I lost one, so I had to buy another set. Great quality. Suitable for showering, swimming in the sea, and re... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Informações de contato
Reino Unido
- shop@byglaze.com
- byglaze.com
4,5
Excelente
458 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My favorite jewelry so far 🥰
Loved the design and the quality of the jewelry 🥰 Thanks Natalie keep up the amazing work 🙏🏻
29 de abril de 2024
Resposta de By Glaze
Thank you Alexandra, we are so glad you're happy with your order xx
Love the earrings!!!
29 de abril de 2024
Resposta de By Glaze
This is so wonderful to hear, thank you! xx
Easy to order and pay on line
Easy to order and pay on line, tracked and delivered per schedule .
Well packaged 🙏
29 de abril de 2024
Resposta de By Glaze
Thank you so much Susan! xx
Brilliant service
There was a fault on the necklace, it was sorted out very quickly and a new one sent. Lovely jewellery and very good service.
22 de abril de 2024
Resposta de By Glaze
Hey Gemma, thank you for your review, we are so glad we were able to help you with your order xx
Paid for express postage so delivery…
Paid for express postage so delivery was very quick
However , the earrings were so small , not able to use at all so a complete waste of money as not able to return them at all even though l was unable to try them on !!
If the description has been a lot better about sizing , l would have known not to purchase them
22 de abril de 2024
Resposta de By Glaze
Hey Janette, we are so sorry you have not been happy with your By Glaze experience. Sadly due to hygiene reasons and/or items bought in the sale we are unable to offer a return on our earrings. We do ensure all measurements are on each product listing to support our customers when purchasing but if you would like to email us at shop@byglaze.com we can offer some further support. Thank you, Natalie xx
everything about ordering from By Glaze…
everything about ordering from By Glaze is a 10/10!!
11 de abril de 2024
Resposta de By Glaze
Thank you so much Sandra! We really appreciate your support :) xx
I truly love my beautiful ear cuff
I truly love my beautiful ear cuff
I have not taken it off since I received it. I’d love to get more pieces 🫶🏻💖💖💖💖
2 de abril de 2024
Resposta de By Glaze
Hey Kimberley, this is such a lovely review, thank you! We are so so glad you love your ear cuff xxx
Bought a gift voucher for my niece’s…
Bought a gift voucher for my niece’s birthday. So quick and easy to purchase. My daughter and two nieces shop regularly at By Glaze. They all love the products
4 de abril de 2024
Resposta de By Glaze
Thank you so much! We really appreciate your kind review xx
Resposta de By Glaze
we are so glad to hear this :) xx
Beautiful jewellery and company ethos
Beautiful jewellery and company ethos. Will definitely be buying more soon.
13 de março de 2024
Resposta de By Glaze
Thank you so much Ashleigh xxx
Good quality item and reasonable price…
Good quality item and reasonable price would of liked a nicer box as it was a gift but understand as it’s eco friendly
7 de março de 2024
Resposta de By Glaze
Hey Paula, thank you so much for your review and support of the brand! We are so sorry you were not happy with the box you received, we had an incredibly busy month of orders last month meaning our usual branded packaging sold out. We had to use a temporary eco solution for a few days whilst we waited for our usual beautiful sustainable boxes to be restocked as we did not want to delay anyone's order in case they were gifts. I am so sorry for any disappointment or inconvenience caused. If you still require a gift box please feel free to email us at shop@byglaze.com and we can support you further :) x
Resposta de By Glaze
Thank you for your kind review Danny x
Fab communication throught out my…
Fab communication throught out my order.I absolutely love my necklace will definitely purchase again from this company.
19 de fevereiro de 2024
Resposta de By Glaze
We are so happy to hear you had such a positive experience with us, thank you for this wonderful review :) xx
Gorgeous, high-quality jewellery!
Gorgeous, high-quality jewellery! I'll definitely be ordering more.
14 de fevereiro de 2024
Resposta de By Glaze
Thank you so much Stella! X
Can't recommend enough
My order arrived earlier than expected and the quality is amazing. Cannot wait to get more pieces
19 de fevereiro de 2024
Resposta de By Glaze
Thank you for supporting By Glaze, it means so much xx
Beautifully Crafted as Always
Beautifully crafted as always. I have several pieces now and the travel case was the perfect addition. The colour, pattern and design are beautiful.
13 de fevereiro de 2024
Resposta de By Glaze
Thank you for this wonderful review about our new travel case, we are so glad you love it! x
Worth every penny and more
I just adore my earrings. They look so nice and well made and classic and go with everything!!
Only negative thing is, shipping to Germany you have to pay extra fees. But worth it in the end
19 de fevereiro de 2024
Resposta de By Glaze
Hey Christina, we are so glad you are happy with your new pieces! We are so sorry you had to pay additional customs fees, sadly this is beyond our control and something we are working on to improve in future xx
My absolute favourite jewellery brand
My absolute favourite jewellery brand. Every piece is beautiful and so well made - would recommend to anyone!!
19 de fevereiro de 2024
Resposta de By Glaze
Thank you Phoebe, this means so much to us! :)
I have tried to contact many times…
I have tried to contact many times through email as part of my order is missing. No response to any. This was for my Daughters birthday.
7 de fevereiro de 2024
Resposta de By Glaze
Hi Shirley, we are so sorry you have not yet had a response from the team, we are trying to locate your emails however we have sent you a new email in the meantime to try and resolve this issue. Apologies for any frustration caused, we can sort this for you once you receive our email xx
GORGEOUS!
Gorgeous jewellery and a gorgeous brand! They are the nicest, most lovey people and the jewellery is incredible! I own 12 of their pieces and have about 6 more in my basket!!! Can’t recommend highly enough!!!
5 de fevereiro de 2024
Resposta de By Glaze
Thank you so much Hannah, this honestly means the world to all of us in the team here at By Glaze! We couldn't do it without the support of our amazing customers, so thank you again. We look forward to growing your By Glaze collection even further this year :) xx
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