Bymehshake Avaliações 66

Resposta de Bymehshake

Atualizado em 23 de mar. de 2026

Hi Milli,

We’re really sorry to hear about your experience and completely understand your frustration with the delay and communication.

We’d be more than happy to put this right for you — we can arrange a replacement order to be sent out straight away if you’d prefer. Alternatively, if you’d rather a refund, we’ll of course assist with that as soon as the parcel is officially marked as lost by Royal Mail.

As a small team, our response times can occasionally take a little longer than we’d like (currently up to 7 days, which is sent to you via an autoreply as soon as you email us), but we always aim to resolve any issues as quickly and fairly as possible. We also ask for delivery details when needed to double check there was no issues with the delivery address you entered upon checkout, and can resolve things without further delays.

We have over 74% positive reviews on trustpilot, and looking through we only have 1 1 star review of someone stating they didn't receive their item, and this was because they did not pay for customs fee to their destination country.

We truly value your order and your feedback, and we’d love the opportunity to make this right for you.

Please get in touch with us directly so we can sort this for you as quickly as possible.

Edit: Your package was successfully delivered today and we are happy to cover the return label if you no longer require these items, as there was unfortunately a delay with Royal Mail's delivery service.

Best wishes,
Team Bymehshake x

Resposta de Bymehshake

22 de mar. de 2026

Hi lovely,

Thank you so much for your kind words — this honestly means the world to us 🤍

We’re so happy you love your personalised claw clip, and it’s amazing to hear your jewellery has lasted so well over time — that’s exactly what we aim for!

Thank you for supporting our small business and for recommending us, it truly means everything. We can’t wait to make more pieces for you in the future ✨

Lots of love,
Team Bymehshake x

Resposta de Bymehshake

22 de mar. de 2026

Hi lovely,

Thank you so much for your kind words 🤍

We’re so happy you love your pieces and that everything arrived quickly for you! Your support means so much to our small business.

Lots of love,
Team Bymehshake x

Resposta de Bymehshake

2 de mar. de 2026

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were disappointed with your order and that the ring did not meet your expectations.

We would like to clarify what happened from our side for transparency. When you first contacted us, our customer service team replied promptly and asked for images of the ring so we could assess the issue and offer you either a replacement or a full refund. We also informed you that the next step would be to issue a return label once we received confirmation of your preference.

At the time, our auto-response explained that due to high enquiry volume, replies could take up to 7 days. Unfortunately, before we were able to send the return label, a dispute was opened with your bank. To make the process as easy as possible for you, we accepted the dispute immediately and issued a full refund without requiring the ring to be returned.

We are truly sorry that the ring arrived faulty — this is not the standard we aim for. This design is one of our bestsellers and we would always aim to resolve any issue quickly and fairly, as we tried to do in this case.

We appreciate your feedback and are sorry that your experience did not reflect the level of service and quality we strive to provide.

Resposta de Bymehshake

2 de mar. de 2026

As we advised over customer service many times, your parcel was returned back to us as you did not pay the customs duty fee that comes with ordering internationally. Unfortunately, this is a fee upheld by your country which we have no control over and if unpaid, the package is returned back to us. We really hope that you can take your time to be more understanding of this situation and change your review, as we have responded many times back and forth via email.

Resposta de Bymehshake

18 de jan. de 2026

We’re sorry to hear about your experience, but we’d like to clarify the situation for transparency.
Your order was shipped successfully; however, it was held by customs due to unpaid import duties and taxes, which are the responsibility of the recipient under international shipping regulations.

The courier sent multiple reminders (7 notifications) requesting payment of the required customs fees, but no payment was made.

Unfortunately, refunds cannot be issued for orders returned due to unpaid customs charges, as stated in our shipping and refund policy. We’re always happy to assist customers with customs questions before delivery and encourage reaching out if there is any uncertainty.

Resposta de Bymehshake

10 de set. de 2025

Thank you for sharing your feedback. We’re really pleased to hear that you enjoyed your £15.99 alphabet snake chain, which you picked up for only £3 in our sale. This piece is one of our non-tarnishing necklaces, so we’re glad you’re happy with it.

We’re sorry to hear about the issue with your ring. We hadn’t received any contact from you about this, otherwise our customer service team would have been more than happy to help resolve the problem for you. Both of the items in your order were part of our rare £3 sale (picking up two pieces for £6 on our website, amazing deal!), and while we pride ourselves on keeping our jewellery affordable — quality matters to us too.

Please do reach out to our customer service team, as we’d love the chance to make this right for you.
Kind regards,
Team Bymehshake x

Resposta de Bymehshake

8 de mai. de 2025

Hi Bansri, we have had not a single review where a customer has claimed the gems has fallen off, and your proof of delivery shows an intact package where we sent you a complimentary replacement as a gesture of goodwill. We aim to sort out any issues you have and did indeed send out a replacement order to you. You can check our product page reviews here to see how many verified and reliable 5 stars reviews we have on the custom claw clip product: https://bymehshake.com/products/custom-hair-claw-clip