Byrna Technologies  Avaliações 

Was very excited to receive the product after doing a bunch of research on options. When the launcher arrived, there was a loud rattling noise inside every time you would move it, like a loose piece. Messaged support and after a few days was dismissively told that “this is normal for all firearms and air soft guns”. I beg to differ - a rattling, loose piece inside a conceal carry weapon is certainly not the norm.

Looked it up, many others are experiencing the same problem.

After that first response, support ghosted me entirely, and ignored requests for replacement or refund. Ended up finding the return options on the website myself and will be shipping it back this weekend.

Overall, the build quality is just really bad - cheap plastic, loose parts. Reminds me of my daughter’s $7 nerf gun. No way I’m trusting this to protect anyone in an emergency.

Advice to management: rethink your manufacturing and switch support teams.

Interestingly, I’ve shared this review on their product web page, and of course it didn’t appear.

Very, very disappointing.

Requested a full refund. Will dispute via credit card if not provided.

Thankfully, I have not had to use the product. But after a false delivery notification by UPS, I believed my package was delivered to the wrong address. Byrna quickly replaced the order. Their customer service is top notch!

I purchased this is a disabled senior citizen. The product worked but not like it’s advertised… I wonder who wrote all these reviews because when mine shoots it’s like a two year old little boy taking a pee like that’s gonna stop someone. I have sent this product back three times and they have returned it taking all of my packing information and letters. I’ve called at least 15 times asking for a return and they just keep sending it back. They could give a shit if someone elderly disabled is not that type of money. They’re scammers and the product I received basically ain’t nothing. Their customer service I’ve called at least 15 times you can’t believe it. I feel like I’m applying for the federal protection agency… They act like the failure of their product is my fault and want me to shoot yeah what’s going on? How can I do that but I’m disabled on my back holding a phone and shooting the gun and videoing it. Do they not get disabilities for seniors? Do not buy this to help an elderly person out especially well with disabilities because they will take your money like a thief in the night.

Customer service was fast and AMAZING!!! So polite and professional. Handled my problem with ease and speed. No back and forths.

The launchers are not the only reason Byrna is a great manufacturer - When I had a question regarding their Black Friday promotion, I was able to message them over the chat feature on their website. Byrna's customer service was very prompt and helpful -- Megan was particularly to the point and honorable. On top of this, their product will help me to protect my family and provide us with some fun self defense training. I am so glad I chose to go with their American manufactured Byrna LE launcher, and grateful for the 95 CT kinetic rounds they offered this Black Friday. There is a reason Patriots like Glen Beck support the Byrna Launcher, and I am glad I took his advice to get a Byrna.

The team reached out to me the very next day

I recently had the pleasure of working with ​Sam, a sales representative from Byrna, and I want to express my sincere appreciation for the outstanding service I received. From the very beginning, ​she was professional, knowledgeable, and genuinely focused on helping me make the best decision for my needs.

​Sam took the time to explain the products in detail, answer every question I had, and ensure I understood all my options. What stood out most was h​er patience and h​er commitment to making sure I felt confident and informed before moving forward. It never felt like a sales pitch—just honest guidance from someone who clearly cares about customer satisfaction.

Thanks to h​er support, I walked away feeling completely comfortable with my purchase and knowing I received the best value possible. Byrna is lucky to have such a dedicated and customer-focused representative on their team.

Highly recommended!
Joe A.

The help I received from Megan was outstanding! I received a bottle of the max defense projectiles that contained loose powder in it. Rather than assuming it was inert material, I reached out, sent a picture of it and got confirmation that it was the chemical agent that is used. Megan is getting a replacement sent to me. She was very helpful!

Agent was responsive and very helpful. Honored recently announced rebate for my order that was placed earlier but was still in progress.

Megan was patient and attentive, knowledgeable you are fortunate to have a lovely person treasure that!!!

What started as a horrible conversation ended up turning into a positive experience. Megan took me through all the steps I needed in order to get the proper holster. At first, it wasn’t working out so well and then when I told her what I was looking for she was spot on thank you Megan.

Allison has a really nice phone personality & voice making the customer feel relaxed and treated with concern and care. I wish ever customer care person that I deal with had the same attitude and care that Allison displayed during our conversation and she resulted in getting me to spend over $2500 in my new order. Allison is a keeper!

This company does great things. Their customer service is outstanding especially Allison, like the others, is an extremely valuable employee to the company. Their products are first rate and top qualitry and they stand behind their products. You cannot go wrong if you want a product that they make.

Over all it was a learning experience, especially the legal mumbo jumbo that comes along with it. I have always wanted to learn how to handle a gun, but never applied for a LTC. This was a great option to start the ball rolling. I have the SD launcher. It packs a good punch, but it's bulky, and heavy. The trigger pull is to long as well. From a self defense stand point, I think its good for home protection, or in your car. But not for concealed carry, it's hard to control.

Very helpful

The company is nothing short of professional I made a inquiry and there response was timely and the staff very helpful I would definitely recommending the staff are very professional I will purchase again cause there prices are are very reasonable

Meghan R. answered all my questions. Much appreciated.

Dealing with Byrna has been smooth and easy. I had a problem with my launcher and the fixed it quickly and shipped it back also quickly. In a world where it can be difficult to business especially after the sale, Byrna is one company that stands by their products, they resolve issues quickly, addresses problems and solves them efficiently.

Sam was nothing short of phenomenal; first that she reached out to me to fix an order issue was to begin with a big surprise. I live abroad working for the military and getting in touch with me is difficult. Then when one combines her friendly and professional communication skills with her knowledge and command of the skills necessary to correct the problem and the efficiency with which she accomplished that made the entire experience a pleasure. Sam is an outstanding member of your organization and has made my purchase of your company‘a products possible.

Spoke with Allison about my new purchase with some specific questions on the product and use. She was excellent!