By Teddy Avaliações 

195
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We absolutely love By Teddy! 🧸🤎🐾 Our little wheaten Scottish Terrier, Lottie, is one very spoilt girl, and we’ve become huge fans of the brand! We have the chocolate XL car bed for extra... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our favourite brand for our cocker spaniel ever !!! We have absolutely adored this brand from the start for our puppy, their pieces are incredibly chic (!!!) but also so practical and are definetly de... Ver mais

Avaliado com 1 de um total de 5 estrelas

I am extremely disappointed with the quality of my order from Teddygo. As soon as I received my order, I was incredibly disappointed. For €49, I expected a decent level of quality, but unfortun... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve been a fan of byteddy right from the early days! we absolutely love the products they sell, they’re such great quality and truly the most aesthetic dog accessories we’ve seen! We have also been... Ver mais

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

A lifestyle dog brand dedicated to designing beautiful products for a new generation of dog owners. Our ethos at By Teddy is simple. Provide dogs and their owners with functional and stylish lifestyle goods designed with the same care and attention to detail as we would for ourselves, while prioritising quality, style and minimalism.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

195 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(195)

192 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Our new favourite dog brand 🤍 🐾 Beautiful products, amazing quality and lovely owners

The cosy car beds are lovely. My dogs climbed into theirs before I’d even finished unpacking them and were snuggled up and fast asleep in no time. I love that they double up as beds when we visit friends and family too. The quality is fantastic, we’ve been using them since June and they still look as good as new. The whole cover unzips for washing, which is such a bonus!

I also recently bought the Winter Trees jumpers and absolutely love them (I had to get myself one too!). They’re so thick, soft and cosy. I’m really pleased they’ve introduced more clothing sizes this year, as the S/M fits both my Frenchies perfectly. It’s lovely to see a small business listening to feedback from its customers and followers. The new sizing is great, and the sleeveless cable knit is such a good idea for breeds that suit a different style.
The owners are so lovely and really engage with their community on Instagram, which makes you want to support the brand even more.
I’ve now got my eye on the matching leather harness and crossbody lead. I’d love to see them in midnight blue or classic black too.
We love everything we’ve bought so far and will definitely be back for more. I’m already excited to see what comes next!

10 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Keep listening, thanks

I am so grateful to have finally found a brand that comfortably fits our Cavapoo. And the products are a perfect match for our own lifestyle and aesthetic. And most importantly, they are functional! Delphi and David are beautiful people. I value their authenticity and the genuine care and love they put into everything they do. They listen to customers, and even if things don't go right, they work hard to put it right. As far as I can tell, while the business is growing, they are still prioritising what matters, and long may that continue I hope.

8 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LOVE this brand!

We absolutely love all our items we have purchased from By Teddy. All great quality and made to last while also being stylish too. My mini poodle especially loved our travel bag and hops into it every time we bring it out. 🩷

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this company for my Chihuahua

Love this company for my Chihuahua, brought her two car seats that double up as beds when we travel and the puffer bag for when she wants to be carried. Good quality and delivery.

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Our favourite dog brand!

My chihuahua absolutely loves all the products from By Teddy. The quality is amazing and truly worth the price. I’ve purchased multiple pieces from the brand, and it’s honestly become one of our favourite brands we use every day. Love to support a smaller business, and see them grow! X

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality, amazing company

I absolutely love the quality and the look of by teddy products. I actually use them for my ragdoll kitten, Winston- he refuses to go in any bed I buy him but despite his ‘car seat’ being a car seat he always opts to nap in it even not in the car! I also have the little sling bag and he loves to go out and about in it but also likes to snuggle up in it and watch while I cook! I have followed along with by teddy since long before I got Winston, but I emailed customer service just to show them how much Winston loves the products and they got back to me so quickly with a really lovely email- just shows what a great company it is that they are so involved with customers and care so much about feedback. I will continue to buy from by teddy- it feels so premium and the customer service is just such a really special touch that made me love it even more. Thank you 🩷

25 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a fleece bodysuit today as I…

I ordered a fleece bodysuit today as I was gifted a voucher for my cavalier Benny for his birthday.
I mistakenly ordered the wrong colour but By Teddy quickly rectified this before dispatch, outstanding customer service, look forward to ordering more things as literally love everything!

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super Dog Car Seat

By Teddy products are lovely excellent quality, well thought out for the comfort of your dog. I purchased the boucle car seat and it is great I bought the medium size for my little dog Dudley as I wanted him to have room to move about, he feels safe in the car seat as it anchors well to back and front head rests. I am very pleased with my purchase and can highly recommend this product.

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this brand x

Love this brand so much the attention to detail and thought into everything is so lovely. Nice to buy my dog great quality products I have brought range of leads, bags for travel and carry bag and also the jumpers and travel drinking flask and everything is wonderful she also loves the blueberry treats - x

1 de outubro de 2026
Avaliação não solicitada
logotipo da By Teddy

Resposta da By Teddy

Thank you so much! We are so pleased you love everything you bought. Thank you for also taking the time to leave a review!x

Avaliado com 1 de um total de 5 estrelas

I do wonder if anyone can help make…

I do wonder if anyone can help make sense of the method in this company’s madness… 😂

They release new dog treats, so I ordered some on subscription, hoping my dog would like them. The idea was simple, the subscription gets taken each month and the treats arrive, easy peasy! 🐶

Turns out I can’t actually read my dog’s mind, and unfortunately, she doesn’t like the treats. So I tried to cancel my subscription, only to be told that the company refuses to cancel it until TWO payments have been received. 🤦🏼‍♀️

So apparently, people are expected to continue paying for and receiving treats they don’t need or want, just because their dog didn’t like them?!

Then, when I emailed asking them to cancel the subscription, I’m now being told they want to send me an invoice to pay the difference in price for the treats, because apparently you get a discounted price when you subscribe, but they cost more if you buy them as a one-off. 😂

Is it just me, or does anyone else think this is absolutely absurd and a bit money-grabbing? I’m genuinely baffled by the whole thing. Hahah 😂🤦🏼‍♀️

30 de setembro de 2026
Avaliação não solicitada
logotipo da By Teddy

Resposta da By Teddy

Hi Joel,

We’re disappointed to read this review, as unfortunately it does not accurately reflect how your case was handled or ultimately resolved.

Our subscription service offers customers a discounted price in return for committing to a minimum of two orders. This is made clear when selecting the subscription option and is why the subscription price is lower than purchasing the treats as a one-off. After the minimum commitment has been completed, the subscription can be cancelled.

When you contacted us after your first order, our team explained these terms and the reason behind them. While we completely understand that not every treat will suit every dog, choosing to cancel after receiving the subscription discount on only one order would ordinarily mean the conditions of the subscription had not been fulfilled.

Most importantly, however, we subsequently agreed to cancel your subscription early as a gesture of goodwill. Despite what is suggested in this review, you were not required to make a second subscription payment and you were not made to pay the difference between the subscription and one-off purchase price.

We completely understand that you may not agree with the structure of our subscription offering, but we do feel it is important that reviews accurately represent both our terms and the resolution provided by our customer service team.

We are not money-grabbing and are doing our best as we can to keep pricing as low as possible for customers.

Thank you, Team Teddy x

Avaliado com 3 de um total de 5 estrelas

The bed turned out smaller than I…

The bed turned out smaller than I expected, though that’s on me for not double‑checking the measurements. Luckily, the size actually works well in my office, so no real issue there and the cocker spaniel fits. Where I’m less convinced is the value for money. At £125, I’m struggling to see what justifies the price. It doesn’t feel noticeably more comfortable than other dog beds, and the fabric isn’t particularly soft, in fact, it’s a bit rough, which I’m not keen on. So if it’s not comfort or materials, the cost must be down to the design, which I’ll admit is very stylish and looks great. The cream colour is lovely too. Overall, I’m somewhere between pleased and slightly disappointed. I wouldn’t buy it again. And as for my dog, she hasn’t taken to it at all. She dug at it, pulled strands out, and only sits on it when she’s chewing a treat. Sleeping on it? Not happening. Ah well, you win some, you lose some.

29 de agosto de 2026
Avaliação não solicitada
logotipo da By Teddy

Resposta da By Teddy

Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that the car seat works well in your office and that you love the design and cream colour, although we’re sorry to hear it hasn’t been quite as much of a hit with your cocker spaniel!

We did just want to add a little context around the fabric and pricing. This particular style has been intentionally designed using a more durable, sturdy fabric to withstand everyday use and travel, rather than having the softer feel of some of our other materials. We completely appreciate that fabric preference is personal, which is why we offer a number of car seat styles in softer fabrics, including our bouclé and sherpa options.

The £125 price also reflects that this is a 3-in-1 design rather than a traditional dog bed. It has been created to function as a secure car seat, portable carrier and bed, with features including adjustable securing straps, a non-slip base, removable cover, side carry handles and safety tether, alongside the materials and hardware used throughout.

We’ve had an incredibly positive response to this car seat and haven’t previously received this particular feedback regarding the fabric, but we absolutely appreciate that every dog and owner will have their own preferences.

Thank you again for sharing your experience!

Team Teddy x

Avaliado com 5 de um total de 5 estrelas

Superb quality

I have purchased a few items from By Teddy, the car seat, a couple of jumpers, matcha toy and the cross body lead. Everything is fantastic quality, their eye for detail is superb and everything looks so stylish. Shipping is super fast too. I will 100% be purchasing more!

27 de setembro de 2026
Avaliação não solicitada
logotipo da By Teddy

Resposta da By Teddy

Hi Diane, thank you so much! This is very kind, we spend so much time designing and working on our products, so it really means the world that this is noticed!x

Avaliado com 5 de um total de 5 estrelas

By Teddy is my favourite dog shop!!

By Teddy is my favourite dog shop!!! Beautiful products, well made, stylish and very functional. I have been buying pieces all year and only picked up our puppy 3 days ago. Now excited to get to use them all!!

27 de setembro de 2026
Avaliação não solicitada
logotipo da By Teddy

Resposta da By Teddy

Hi Julie, thank you so much for your lovely review! We hope the puppy days are going well!xx

Avaliado com 1 de um total de 5 estrelas

Really poor quality at a premium price

Really poor quality at a premium price point. Car seat coming apart at the seams after only a few months! Not really what you’d expect for £195 - customer service offered no help and just said they didn’t offer a warranty. Would shop elsewhere and save your money!

24 de setembro de 2026
Avaliação não solicitada
logotipo da By Teddy

Resposta da By Teddy

Hi Fliss,

We’re sorry to see this review, but we do feel it’s important to clarify some of the information shared.

Your car seat was purchased in January (9 months ago), and after you contacted us regarding damage to the item, our team reviewed the information and photographs provided. Based on what we received, we were unable to determine that the damage was the result of a manufacturing fault.

Despite this, we did offer towards a repair for you as a gesture of goodwill, even though we did not believe the damage was something By Teddy was responsible for. We therefore don’t feel it is accurate to say that our customer service team “offered no help”.

We completely understand that it is disappointing when an item becomes damaged, particularly at this price point, and we always take genuine product quality concerns seriously. However, we also have to assess each case fairly based on the circumstances and information available to us.

Thank you, Team Teddy x

Avaliado com 5 de um total de 5 estrelas

Absolutely love my puffer dog seat

Absolutely love my puffer dog seat. This is my dog’s 2nd ByTeddy car seat. Prompt service and delivery. Excellent quality. Could not be happier!

14 de setembro de 2026
Avaliação não solicitada
logotipo da By Teddy

Resposta da By Teddy

Thank you so much! We are so pleased you love it, that you bought another x

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