Cadac Dometic Avaliações 186

Utterly disgraceful service and now being totally ignored by the UK MD. My Cadac double burner caught fire from underneath. Thankfully I never leave gas appliances on their own so a disaster was averted. They have the nerve to want to charge a “discounted” amount to buy a new one from them!! Bearing in mind this one had only been used twice, has been inspected by them after they demanded proof of purchase. Not once have I asked for a refund, just have a working and safe version of my purchase. I have written to their MD, Iain Harris and had no response. There is a principle here and I have no intention of giving up.

We have a Safari Chef 30- I bent and damaged the electrode whilst putting it away in the bag. Contacted Customer Services whom initially sent advice sheets on how to bend it back and reposition. I tried that and partially succeeded but it was cracked. As they suggested, contacted CADAC again and they've sent a replacement electrode free of charge. Thank you Cadac, for the excellent customer service.

We had a faulty lid ( loose rivets) I emailed them and within a couplke of days they responed with the news that they had dispatched a new lid. This was accompied with a DHL tracking number due for delivery on Friday past! we stayed in all day .... nothing arrived and not a peep from DHL. Monday still not a peep from DHL and guess what it arrived today Monday!

So Cadac were amazin g a great experiance and we absolutely love our cadac. DHL however did spoil the experiance some what, I know once its in the sytem cadac have little control

After owning my Cadac Grillo Chef 2 for about three years a fault that had developed from new got worse to the point it was unusable. I contacted Cadac and despite it being out of warranty they replaced the faulty parts free of charge. I realise that I should have done something about it sooner, but Cadac warranty dept were brilliant.

We bought the cadac2cook3 gas cooker, we bought it on Amazon through purely outdoors, when we received said cooker the badmto store it in was quite badly ripped and unusable so I e-mailed,purely outdoors sent them the,order number and a photo asking what they could do, they said they would get in touch with cadac as they don’t carry spare parts, we received a new bag from cadac this morning and our cadac is neatly stored away for when we have a trip away, thank you very much cadac for the new bad and thanks to purely outdoors for sorting it for us great service from both companies

Excellent service provided new plastic handles for my Safari Chef 2.
Thank you. 🙏

I have previously posted a review on Cadac delivery. Here I want to recognise what a fabulous BBQ they produce.

We used our new Cadac Carri Chef 40 yesterday. Fabulous. Looks good, easy to assemble, change accessories, use and pack away.

Love it !

This is an update on my previous review.
As my views on what constituted as "Cosmetic Blemishes" was far away from that of the customer service department, being very unhappy with the result of my complaint, I decided to turn to trustpilot.
Within a couple of days of writing my review, I was contacted by the customer services department again who told me that they were disappointed that I had turned to trustpilot. I explained that their lack of understanding was a direct result of this.
Only then was I offered to have my meridian 3 bbq collected and a full refund issued. This was done over the next three weeks and I said that I would write an update to state this. I have changed my experience rating from 1 star to 2, purely to reflect this. It is still disappointing though that this only happened because of this review and still, I would not recommend anyone from buying from their "Recycled" section.

Fantastic customer service. Can’t ask for better !

I unfortunately had an oil fire in my bbq due to over zealous oil marinade 🤣 so all my ignition. Wires had burnt out.

Very happy to buy new ones but could not find the part listed on the website. So emailed customer service.

Super helpful there and actually just posted them to me.

Nice and easy to fit once I followed the instructions.

No more matches for me 🎺🎺🎺

Thanks customer service team 👏👏👏

Brilliant customer service. Sent parts to be replaced with very clear instructions. Excellent service from Cadac

I recieved my cadac cooker but then realised it did not come with the griddle plates as in the photo on the website.
It says on the box they are a optional extra but when you purchase it the option extras don't show the griddle plates.
I contacted there customer service which is a joke.
They said I can return it at my expense which is wrong as the item is not as described in the image they show.
They even put an image in the email showing the same item with the griddle plates.
On there international website it clearly says it doesn't come with the griddle plates but the UK website is different.
My advice is don't buy from this company as the clearly don't care once they sell you the item

Absolutely love our cadac safari. We take it with us when we go eventing , it has widened our menu choices as we can now enjoy pizza steak BBQ's stews chilli cooked breakfasts and much more.
Customer service is excellent with efficient helpful staff.
Highly recommend this company.

Purchased cadac thermometer from retailer and digital display unstable on first use despite battery OK. Have had other cadac products which are of high quality. Contacted cadac and they replaced it free charge. Very impressed by their excellent customer service

Professional, knowledgeable, helpful.

I own a Cadac 4 burner Meridian that I love using.

My experience with Cadac in particular Carol has been exceptional. She helped understand what we were talking about and guided me to just the solution I needed.

Sincere thanks and can’t recommend Cadac enough. So glad I purchased a Cadac.

We recently had an issue with the igniter control on our carri chef 50
Following contact with Customer Service Carol went above and beyond and quickly dealt with the problem by dispatching a replacement unit
Well done

Throughly wonderful service with a friendly professional attitude fully recommended
Thank you
Regards Michael Smith

We have had two minor problems with our cadac chef 30 . And I’m so pleased to announce that both problems were sorted out at no cost to ourselves and n a very quick manner. Thankyou Cadac , a great bbq and a great company

Perfect product great value and excellent service will definitely use again

Hej,
Jeg har endelig fået samlet min nye GASGRILL CADAC CITY CHEF 50.
Desværre kan den ikke holde sig tændt, da vi har en del vind på altanen.
Der er for mange spjæld/huller der ikke kan lukkes.
Kan det virkelig passe?

Fantastic service providing the spare part in response to my enquiry, brilliant team response