Cadbury World Avaliações 

The team were great ambassadors of Cadbury, so friendly and kind. Sheila did a great job moving the large crowed from 1 part of the experience to the next and when we got to Jay… well he WAS Mr Cadbury! Incredible way of making everyone feel happy and at ease. He was so good with the kids and the adults too. Loved his twirl / Star Bar and Curlywurly dance moves! He had even bought his own purple belt to go with the uniform!
Thanks Jay for making the day for us!

I think it's really bad that they haven't upgraded their website because it says that they open 9 am but when I got there 9.35 am it was closed and I asked someone that works there and he said they open 10 am. Now it starts to get cold outside as well so it's not nice to stand outside freezing for 20 mins.

Visited today it could have been ok but the queues just suck all enjoyment out of it. I would give it 0 stars if I could and would strongly advise people againist going. They must just be trying to cram as many people as possible through way more than the number of people they should be letting in.

Our visit was 3.5 hours of which 3 hours plus was queuing in tight cramped dark areas. No where to sit or get refreshments while you wait. There is also just 1 route through so you cant escape.

It was just a continuous queue from start to finish. We were just sick of it and could not wait to leave and ended rushing through most areas to try and get further along the queue.

If its warm the queue for the 4d cinema in the tent area gets unbearable. We queued for an hour for the 4d cinema in frankly awful conditions. We just wanted to get out of that tent. There are no signs or warnings how long the wait is. The girl working there was sympathetic and said she hears it a lot.
The 4d show was ok but the queue seemed to be made worse due the the pointless elevator bit that just slowed down people entering.

Don't waste your time and money its not the tour you remember from when you were a child.

Had a nice few hours today at Cadbury World learning about the roots of the company which was very interesting. Quite an immersive experience and would have been give stars but for the fact it was let down a bit by inevitable visitor noise drowning out a lot of the informative displays. I'd suggest that subtitles be added if at all possible to make it easier to follow what is being said. The staff were very nice and special mention must be given to Jay in the chocolate factory section who was very entertaining and joyful and gave us a good chuckle.

Would like to give zero stars. There were far too many people squashed into a very small space. They must have exceeded capacity. So many rude teenagers on school trips could not hear or see anything. Staff were no help at all. Had to find exit myself would not recommend going its the worst experience I've ever had.

I booked through tesco, despite emailing them saying I could not go on the date booked, they advised I could change the date free of charge, I've tried to log into my account and it says no amendment allowed. I certainly won't visit in my life and advise you not to go the con artists.

We had a really poor experience over the bank holiday. Very hot and ended up standing in queues the whole time, the worst being the tent to the 4D cinema which effectively became a green house in the sun. We didn’t know what we were queuing for and were given no updates for 45 minutes as no staff were present. Ended up skipping the rest.
Tried to alert staff to the issues in the tent upon leaving, lovely lady at the photo booth said she completely agreed and asked if I could let other staff members know as she had already raised it. Did not find another member of staff until the exit.
I completely take responsibility for the day we went and that we had gone during the heatwave but we had pre booked tickets! It just seemed no actions were taken to accommodate for the bank holiday and stifling heat. Lots of young children queuing for long periods of time with no activities for distraction, just didn’t come across as fully family friendly.

Visited Cadbury World today with the family and unfortunately the main ride attraction was closed for the entire visit.

The disappointing part was that this was not communicated before entry and no goodwill gesture, discount, voucher, or return offer was provided.

We appreciate technical issues happen, though when one of the headline attractions is unavailable it does significantly affect the overall experience and value for money.

Staff were polite enough, though overall it felt more like walking through exhibits straight into the gift shop than the full experience we expected.

Very disappointing visit compared to previous experiences.

I’ve visited Cadbury World around 3–4 times before with my children, and the experience used to feel much more exciting and worthwhile. Previously, chocolate was given at different points during the visit, including at the start and again before the ride, which really added to the overall experience for the kids.

This time, everything was given at once and each person only received two bars. While I understand changes can happen, this completely took away from the experience and felt like a significant downgrade compared to previous visits.

We had also booked an afternoon tea for five people (2 adults and 3 children), expecting something more premium, but it did not feel worth the price.

On top of that, the Easter advertising was unclear. It gives the impression that activities are running throughout the holidays, but key parts like the Easter egg trail were only available on selected dates, which was disappointing.

Overall, the experience no longer feels like good value for money, especially compared to what it used to be.

A real shame as we used to really enjoy coming here.

We have been to Cadbury world 3 times before this visit and had the best time,this visit however they seemed to have changed the set up.
Although im sure the change of set up was for good reason its now no longer Cadbury world but queue world.
Speaking to a member of staff they told us they had near 3000 visitors which was apparent when we spent the majority of the visit queuing.
I appreciate there are busier times and queues are to be expected but even the politeness of the great British queuing public was tested yesterday.
I think maybe there's a problem with over booking as we were also queuing and held up for the time slot we had booked.

Money grabbers,awful staff,ride not working due to maintenance.
To get money back is like getting blood out of a stone,staff lie and don't care.
PLEASE DONT VISIT!!!!!!!!

It was ok, I think they could do a lot more to be SEN friendly. Being funnelled around and made to Que in lines we didn’t want to do the activities of wasn’t great. Staff seemed short tempered.

It's bad. Expensive, boring, broken, out of date. Good for babies. And maybe old people. Ok bye.

So bad it's laughable. We had to joke about it or I'd have spent the whole time fuming that I'd spent £86 for a family of 4 on this total disappointment. I've wanted to come here since I was a kid, and this was a special treat for my children. You've given your 3 'complimentary' bars of chocolate on the way in. A few screens which tell you about the cocoa bean, then some history on Cadbury. One of the highlights was the teaspoon of melted chocolate in a cup where you can choose 2 toppings. Then there's a huge queue to try tempering chocolate, basically spreading it about on a board, and you can't bypass the queue. That's the factory bit done. There was a 4D cinema which was the best bit and a mediocre outdoor play area. There are no chances to get refreshments on the way round, not even outside in the play area. Our tickets were at 4pm. I saw a board outside saying 'Freddos Circus' - the character comes out at certain times of the day to perform and have photos. His last show is at 4......so not available for the later tickets. This is unacceptable. Don't sell 4pm tickets if not everything is available at that time. I have never felt so stitched up from a day out in my entire life.

This place is awful! Long stressful queues that make the airport look calm. When I finally got to the ride it was the most awful ride I have ever been on. Cadburys you should pay people to come here.

Thank you to the wonderful staff at Cadbury World for making our residents day great. From Johnny who kindly let our residents in before 10am so they could use the toilet. To Sheila who came over to see if our residents were alright and to introduce herself. Arturo in the cafe made us so welcome for afternoon tea and was very attentive. Our residents enjoyed the 4D experience, chocolate demonstrations and the hands on activities with chocolate. It's a day that made great memories for our residents and we will be back. Thank you Cadbury World.

Car park pathways completely covered in ice, very dangerous getting from the car to the entrance. Get in and lots of staff just hanging about, no welcome, greeting etc, not sure where to go to. No one looked like they wanted to be there. Proceeded to walk past lots of very low budget 'attractions' which are basically advertising for Cadbury. Got my back twisted by the jolting of one of the 'attractions' .Very poor.

Cadbury claim their new bar has only changed in packaging and the ingredients are the same. However the amount of cocoa mass and cocoa butter have changed. To me this has altered the taste and I do not like the new flavour. The cocoa solids may remain unchanged. I also find the new packaging appearance garish and vulgar reminding me of cheap 'bars'. A great pity probably to cut costs just a little.

Our visit to Cadbury World today was meant to be a birthday treat for my wife, but it turned into a thoroughly disappointing experience.

As a disabled visitor in receipt of PIP, I was unable to book a carer’s ticket because my PIP award letter was not dated within the last two years, despite still being valid. This policy is rigid, outdated, and fails to reflect how long-term disabilities are actually managed.

When we proceeded to book anyway, the tickets were issued for the wrong date, which caused unnecessary stress on arrival. While staff eventually allowed us to proceed with the tour and afternoon tea, getting to that point was chaotic and left us feeling anything but welcome.

The situation was made worse when we were required to wait outside in heavy rain, with staff clearly present yet making no effort to offer shelter or allow us inside. The only shelter available was already waterlogged. For disabled visitors, this lack of awareness and basic consideration is unacceptable.

Overall, the experience was poorly organised, unwelcoming, and lacking in disability awareness. What should have been an enjoyable birthday outing was overshadowed by stress and frustration.

Cadbury World needs to urgently review its policies and staff training to ensure disabled visitors are treated fairly and with dignity.

Visited Cadbury World yesterday and left very disappointed. Long queues just to get in – we waited around 35 minutes, even though we had an allocated time slot, which didn’t seem to mean anything. Staff just shrugged and said “it’s always this busy,” which made the whole thing feel unorganised. People were queueing outside in the rain. They really need to look at how many tickets they’re selling or have smaller queues for each time slot.

If you enjoy standing in queues, you’ll be fine, but it’s not great for kids who get bored quickly. You also don’t actually see chocolate being made anymore, which was one of the main things I remembered from childhood. The machines and conveyor belts just aren’t there now.

The sound on the displays was really poor, making it hard to follow what was being said. The only positive was that someone was doing sign language, so ironically it would be easier if you were deaf than trying to listen.

The chocolate drawing tables are far too high for children, with only one lower table available. Why not make them lower or adjustable? There were also long queues for this, and the staff didn’t seem very friendly – more interested in chatting amongst themselves than offering any customer service. There was no soap at the wash station, and staff weren’t checking or maintaining it.

The café prices are ridiculous – £6.95 for a hot chocolate. The shop was okay, but once again the staff were miserable and unwelcoming.

Overall, not worth the money. I wouldn’t go back.