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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

At this stage l can't rate the service as l am in the process of signing up. I just want potential customers to know that despite the website offering monthly plans you can't get this rate unless you... Ver mais

Avaliado com 4 de um total de 5 estrelas

The app does not tell you beforehand that, after you have paid, you need to validate your identity before the phone number can be activated. And when I tried to upload my passport, it brought me to... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Neutral review as I haven’t managed to use it yet- I want to buy a number for Australia, but it says this is temporarily unavailable. Guidance is to create an account and contact support to ask for a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been living in Singapore and using Cooee for a virtual Australian phone number, and it has worked like a charm. The setup was easy, call quality was reliable, and it made staying connected wi... Ver mais

Detalhes da empresa

  1. Companhia telefônica
  2. Fornecedor de software

Escrito pela empresa

Provides anyone in the world with a virtual Australia SIM card via the Cooee mobile app. Make and receive calls. Send and receive SMS. Never need a physical card again. Stop paying too much. No fixed contracts. Cancel whenever you need.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

60 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Can't fault the cumstomer service

At this stage l can't rate the service as l am in the process of signing up. I just want potential customers to know that despite the website offering monthly plans you can't get this rate unless you take the yearly option. If you want monthly the $10 lite plan (which is what l was after, just to keep my old number)the cost goes to $45 per month. A 350% increase which is a bit steep l feel. Obviously they want yearly paying customers. So far l can't fault the customer service feedback, its been excellent. I just think they should be more upfront regarding their pricing models. This is an edit to the above. whilst l still think the pricing on the monthly plans is not clear enough l have signed up for the anuual subscription, l can't fault the on boarding procedure and service so far. I have changed my rating from 2 stars (based purely on the pricing structure) to 5 stars now based on the over all experince.

15 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Had an issue initially but they were able to fix it

The app does not tell you beforehand that, after you have paid, you need to validate your identity before the phone number can be activated. And when I tried to upload my passport, it brought me to a blank black screen with no options to interact with. I then contacted support, and basically got a reply that reads "all passports should work; I don't know why it's not working for you." Then started recommending basic yet pointless suggestions like uninstalling and reinstalling the app or waiting 24 hours. To date, I am unable to use the service that I have paid 120 AUD for.

RE: As mentioned by Cooee's reply, there was an issue with their 3rd party verification partner, which blocked Chinese passports. Cooee were able to manually approve my application, and the app works as intended now. So the initial experience was bad, but they were able to fix the issue for me within 2 days, so I am satisfied now.

31 de março de 2026
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Hi Guannan, thank you for sharing your experience, and I’m very sorry for the frustration and inconvenience this has caused you. To clarify, the Australian Government needs us to conduct ID check and we try to make it clear on the website. To your next point, unfortunately, this was an anomaly which we weren’t aware of, where China Passports were not accepted by our ID verification provider in the US (who changed their policy without notifying us). I believe our team were able to manually approve it the following day and you should be up and running now. Thank you for your patience, we will use this as a training opportunity for our support team to help them pinpoint these types of issues faster.

Avaliado com 5 de um total de 5 estrelas

Cooee has been a game changer for us

Cooee has been a game changer for us. We live in Bali but also need to keep our Australian phone number for bank access.
Cooee is easy to set up, affordable and very convenient. Highly recommend.
Thank you Cooee x

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Keeps My Australian Number Active Worldwide

I run a business in Australia and travel frequently between India and Dubai. Cooee lets me keep my Australian number and make international calls reliably, it’s easily the best Skype replacement I’ve used.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied customer

I'm over in France and was looking for a way to be able to make and recieve calls on my Aussie number and for a decent price. Cooee ticked all the boxes. The service is working perfectly and I got it at a great price. The team is very responsive with any questions you may have too. All in all, I'm stoked I found them!

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend!

I’ve been living in Singapore and using Cooee for a virtual Australian phone number, and it has worked like a charm.
The setup was easy, call quality was reliable, and it made staying connected with Australia completely hassle-free.
A great solution if you need an Aussie number while overseas. 👍 Highly recommend their service!
Oh and did I mention the charges are easy on the pocket too??

6 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommended

The app does exactly what it says on the tin, which has been a life saver for accessing the banking system in Australia, with it's very limited options for 2FA.
The roadmap for development, and frequent updates give confidence in the long term future of the product, and customer support has been outstanding.

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Neutral review as I haven’t managed to…

Neutral review as I haven’t managed to use it yet- I want to buy a number for Australia, but it says this is temporarily unavailable. Guidance is to create an account and contact support to ask for a number, but I did that and you can’t create a ticket for support unless you have a number.. seems an odd catch 22. Hoping an Australia number comes available again soon so I can actually use it

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Hi Sam - Numbers are back up for you to purchase on the website. Let us know if you have any questions.

Avaliado com 5 de um total de 5 estrelas

Perfect 2FA solution for expats and travellers

I'm an expat and only spend little time in Australia, but I still need an AU phone number. I've been with Cooee for more than a year now and it's not missed a beat. I receive the occasional call from old friends who don't know my new number and it helps me deal with my Australian admin.

14 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Handy app for overseas travel, great customer service

I used Cooee while I was overseas. Was incredibly handy having my Australian phone number to receive verification texts, as well as calls and messages. Calls weren’t quite as reliable (seems to require very good internet connection) but wasn’t what I needed it for anyway. The couple of issues I had along the way were resolved by really good/quick customer service. And it was super easy to port out my number again to an Australian telecom provider when I came back. The app was also upgraded while I was using it, so I imagine it’ll only get better with time.

9 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm so happy I found Cooee

I'm so happy I found Cooee! As an Aussie living overseas, I really needed to keep my Australian number active mainly for all those OTP codes from my bank, MyGov, and other important accounts back home. Cooee has been perfect for this - all my verification texts come through instantly no matter where I am in the world, so I can actually access my accounts without any drama. The app is super easy to use and reliable, and it's such a relief not having to stress about being locked out of essential services. The pricing is reasonable also. If you're heading overseas and need to keep your Aussie number working for banking and verification codes, I'd definitely recommend giving Cooee a go!

8 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super Reliable and Incredibly Easy…

Super Reliable and Incredibly Easy Setup! I honestly can't recommend Callcooee enough, especially for anyone living or traveling outside of Australia who needs to keep access to their Aussie mobile number. The two things that impressed me the most were the super reliable performance and the incredibly easy setup. I was worried about the hassle of registering online , but the sign-up process was really quick and I had my Australian mobile number working on the app within 5 minutes, all while at an overseas airport. The reliability has been flawless for receiving important SMS messages—like those codes for banking and government services. It gives me total peace of mind knowing I won't get locked out of my Australian accounts. I actually moved back to Australia in October and decided to keep my Cooee Account with a second number for my business - now that they have voicemail it’s really solid. Highly recommend!

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I can't make an International call

I can't make an International call. Is it just me, or have you not started this yet. I have updated my app.
I also tried to email you and it was returned.
I cannot find a way to contact you within the app.

7 de novembro de 2025
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Hi Sharon. The Cooee App allows you to call your home country from anywhere via the internet. International Calling is actually a new feature coming soon, but right now you use Cooee to call home.

You can raise a support request under Settings, FAQ and Support, if you have any further questions. Hope this helps and sorry for the confusion.

Avaliado com 5 de um total de 5 estrelas

Useful service when overseas

This is a useful service for those travelling overseas for lengthy periods. Any issues are promptly dealt with by customer support which is important particularly when away from home. The sign on process is simple and straight forward. Worth a try.

27 de outubro de 2025
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Thanks Rohan - glad the service was helpful and will definitely let the Customer Service Team to keep up the good work!!

Avaliado com 5 de um total de 5 estrelas

Exceptional seamless service



Cooee has been a great replacement for Skype,, and I could even use the SMS service register for AFL.com while overseas. I also was a beta tester for their data roaming product - which was incredibly reliable. Saved so much not having to use data roaming with Optus. Great idea for anyone who’s travelling or working overseas.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Thanks Pat - super happy Cooee has been able to replace Skype for you, and hope you're team did well in the AFL!!

Avaliado com 5 de um total de 5 estrelas

Helpful for Aussie Expat

While living abroad for several years, I relied on Cooee to provide a local Australian number for messaging and One Time Password functions, as well as providing a number I could register on WhatsApp and other apps, i found it convenient, reliable and cost effective

30 de setembro de 2025
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Thanks Leigh - awesome you were able to rely on Cooee. This is exactly what it is designed for and defintitely appreciate the review.

Avaliado com 5 de um total de 5 estrelas

Good Service

I have been using CallCooee since last year and I am very satisfied with the service because reliable. The helpdesk is fast, friendly, and super helpful.
Thank you.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Thanks Yuandri! Will let the helpdesk team know about the feedabck.

Avaliado com 5 de um total de 5 estrelas

Great app

Great app. I needed an Aus number and Cooee was a great choice. Easy to use and one annual payment and customer service is great.

13 de março de 2025
Avaliação não solicitada
logotipo da Cooee

Resposta de Cooee

Thanks for the great review Karen!

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