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CallingCards.com Avaliações 

224
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Generally very smooth experience. You set up auto charge. When needed your card is charged & you continue using the service. Sometimes putting in codes etc throws me off bcuz of the inconvenience but... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using CallingCards.com for over 15 years. My wife has family in the ROK and talks to them several times a year. CallingCards has consistently delivered a selection of inexpensive ways to... Ver mais

Avaliado com 5 de um total de 5 estrelas

They always answer quickly and deal with any problems in a timely manner, and help me navigate the website. HOWEVER, the company keeps 'losing' my credit card info so calling card does not recharg... Ver mais

Avaliado com 5 de um total de 5 estrelas

What I really appreciate about services and sites like this is that the transactions are entirely transparent. Normally, when I find out there are sneaky fees or gotcha expirations, I cancel the cont... Ver mais

Detalhes da empresa

  1. Empresa de telecomunicação

Sobre CallingCards.com

Escrito pela empresa

CallingCards.com is an international telecommunications website dedicated to immigrants all over the world who need to call home. Our mission is to bring you and your family and friends closer together, no matter the distance that separates you, by offering the lowest rates on your international calls.

For more info, visit the website:

International calls at the best rates

Escrito pela empresa

Get the rates that suite you best for occasional or frequent calling.
Pay only for the minutes you use. No hidden charges or other fees.

International calls at the best rates

No hidden fees | Choose your calling rates

  • Pay only for the minutes you use. No hidden charges or other fees.
  • Get the rates that suite you best for occasional or frequent calling.
  • $5 Minimum amount
  • Apps available

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

224 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,5

Todas as avaliações

(224)

50 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Conversion rate.

Sometimes the calls are clear and sometimes not. Topping up mobile is easy but CallingCards foreign exchange rate is well below the current rates and they still charge a transaction fee.

3 de junho de 2023
logotipo da CallingCards.com

Resposta da CallingCards.com

Dear Joseph,

Mobile Recharge is not a currency exchange service, it is a transfer of goods. This means it abides by other conventions and partnerships. The processing fee we have on our website is established according to agreements we have with providers in different parts of the world and they reflect multiple international payments.

That's why the Mobile Recharge service we provide does not guarantee the normal rate you receive for money exchange (with your local financial institution for example). For full transparency, you are always informed of the full cost of the Mobile Recharge on the checkout page before proceeding with payment.

Also, please let us know if your calling quality fluctuates constantly so we can look into it. For any questions, our Support team is available 24/7.

Thank you for your understanding!

Avaliado com 5 de um total de 5 estrelas

Transparency in Delivery of Service is Important.

What I really appreciate about services and sites like this is that the transactions are entirely transparent. Normally, when I find out there are sneaky fees or gotcha expirations, I cancel the contract or subscription and find someone who doesn't. MobileCaller/CallingCards.com hasn't done anything like that yet and I doubt it ever will. Also, the quality of the product is really good. I have never had any problems with call fidelity. It can be a little tricky getting the PIN number in fast enough on a smartphone; sometimes the dial-to number takes too long to enter as well.

27 de maio de 2023
Avaliado com 1 de um total de 5 estrelas

My cell phone was recharged much less that what I already paid.

I paid US$ 8.50 (+ processing fees) to recharge my cell phone in Egypt. This is equal to EGP 263.00 (official Central Bank Exchange Rate in Egypt). It's even much higher than that outside the bank system.

For my surprise, the only amount received by Vodafone (my cell company in Egypt) was ONLY EGP 140.00!! ... What is that?!!

I'm sure the huge difference was NOT the processing fee, because I paid the processing fee in addition to the US$ 8.50. So, where is the rest of the money?!!.

7 de maio de 2023
logotipo da CallingCards.com

Resposta da CallingCards.com

Hi Omar!
Mobile Recharge is not a currency exchange service, it is a transfer of goods. That is why it does not guarantee the normal rate you receive for money exchange (with your local financial institution, for example).
Also, please keep in mind that Mobile Recharges are subject to local taxes in Egypt; on our website, you can see the amount received including these taxes, on the order page. For any questions, our Support Team is available 24/7.

Avaliado com 3 de um total de 5 estrelas

I give 3 stars because it is very…

I give 3 stars because it is very annoying that there is no 1 minute warning so that I could say bye to the person that I was talking to unliked before.. For me, that is very unprofessional, very rude!

17 de abril de 2023
logotipo da CallingCards.com

Resposta da CallingCards.com

Dear Leila,

We're sorry for the inconvenience. It's true we don't offer any warnings that you're going to run out of credit, but we do have a solution for you. You can always use Auto Recharge and whenever your balance falls below $5 we will automatically add credit to your account. You can activate the feature from your online account.

Hope this helps! We appreciate your understanding.

Avaliado com 2 de um total de 5 estrelas

We love CallingCards as it connects us…

We love CallingCards as it connects us well with our office in China. However, we seem to repeatedly be told that we are "out of minutes" even though we switched to the "World Unlimited" plan which auto-renews $10 at a time.

7 de março de 2023
logotipo da CallingCards.com

Resposta da CallingCards.com

Dear Jaren,

Thank you for your feedback.

We always welcome comments and suggestions from our customers and we constantly strive to improve the services we offer.

We checked your account and indeed you have the World Unlimited plan active, therefore calls to China should not be an issue.

Our suggestion is to try this alternative access number for Salt Lake City, 18016182175. Please try it out and let us know if the issue persists.

We appreciate your business!

Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.CallingCards.com/help_center.

Avaliado com 1 de um total de 5 estrelas

Not worth it

Used this company since 2016 with no issues, and in the past few months they have gone downhill to the point I had to cancel the plan. Customer service is useless, cant make international calls and they have not been very helpful. Its now more trouble than its worth and cant count on if the calls will even work?

3 de fevereiro de 2023
Avaliação não solicitada
logotipo da CallingCards.com

Resposta da CallingCards.com

Dear Frank,

We're very sorry for the inconvenience! One of our Customer Support representatives will get back to you right away and try to help you with the issues you've been experiencing.

Thank you for your understanding!

Avaliado com 3 de um total de 5 estrelas

Prefer to have the billing on a set day

I'd prefer to have the billing on set days of the month, like the 5th, 10th, 20th, etc so I can set up automatic payments or at least be able to remember when a payment is due. Every 30 days just doesn't work for me. After a few months it's a completely different date!

10 de fevereiro de 2023
logotipo da CallingCards.com

Resposta da CallingCards.com

Dear customer,

Thank you for taking the time to review our service.
As the Plan subscription includes 30-day billing, you will not be charged every month on the same specific day.
This is not possible because it depends on the number of days included in the current month.

However, you can always check your next billing date on your Dashboard after logging in.

If you want to be notified 48 hours before your next billing date, all you have to do is to activate the option from your online account.

Thank you for using CallingCards.com!

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