Camel Glass & Joinery Ltd Avaliações 

I had two bespoke Front doors made by Camel glass. They cost me £11000 in total. I was promised a personal service and to be kept informed as to what was happening. The first door turned up a day late. The frame fitted nicely in the opening. However, the door fitted terribly in the frame. The mullion was bent and the leading edge of the door was convex. The bottom of the door was also rubbing so badly on the cill that it was ripping the rubber out. After arguing with Bruce who thought I was exaggerating, they agreed to send someone up to Exeter to take a look. Upon looking they agreed that the door was poorly made and agreed to come back and remove the door to the factory and rework it. That took a few weeks overall.
The second door arrived a day late also. That wouldn’t have been a problem it it wasn’t for the fact that I had a carpenter come in that morning and remove the blank door frame ready to fit my new door. Camel phoned me at 11am and said there was a problem with delivery and they were trying to sort it out. They called back at 12 and said there was no way I could have it that day and I could have it the following day. I told them that I had a carpenter for the day and that he had removed the blank door and frame ready for delivery, it wasn’t possible to go anywhere else to work now today and he would need to be paid his daily wage of £250 and I would expect camel to reimburse me. Camel said they would sort it out somehow. The door came the following day and my carpenter fitted it. Sadly from there I have asked to be reimbursed many times to no avail. Bruce has ignored my calls and emails since. Overall I had a very poor experience with Camel and would never use or recommend them to anyone.

I only wanted a new piece of glass for my shed window, small fry in sales terms. Nevertheless my call to Camel was dealt with efficiently, offering me a good price, to be ready for me to collect that afternoon. When I arrived in reception the friendly, cheerful and efficient member of staff handled my collection so well, I felt it only right to comment on how pleased I am I called Camel. Thank you!

A friendly and relaxed experience from the time the rep Andy came to work our an estimate to install French windows and which we thought was very competitive (we had other quotes), to the end of the job Sam and Terry arrived on time on the appointed day, they were polite and extremely clean workmen, we felt relaxed and confident in the way they carried out each task. Each day they left the area very clean and safe for us. We are so happy with our new doors and the workmanship we have no complaints just applause for them.

Bob&Dee.
We contacted Camel glass to get a quote for some windows and French doors in our bungalow.
Very speedy response we were given two options of designs which we had not thought about , but they look fantastic.
Sam, Terry and Chris came out to fit them very friendly and did a first class job .
We really are pleased with the final product and would highly recommend them.
5 * plus !!!!

We used Camel Glass after seeing at (I think) a Grand Designs exhibition. We wanted something none standard in width and something perhaps "different" in finish and appearance and we were very impressed but what Camel Group could offer. We are delighted with the door and side windows supplied. I have seen some negative comments on communication. This is not what we found at all. Our main contact, Bruce, the Production Manager, was excellent in working with us on design changes to suit our particular requirements. The fitting was done by our own fitter but the dimensions were perfect. I have to say in communicating over a few issues along the way, it was always Bruce who helped us resolve them. So big thanks to Bruce and his team for producing a great product for us.

I had read the reviews. Some good, some bad but nothing too serious except, "They do not return your calls" I rang with a French door and composite front door to be replaced and possibly 9 windows. Guess what!!!! It may be nose off to spite face but that's life or £14000 + not going their way.

The new external door is well fitted. Communications were poor, my phone calls were not returned and I had to go to the office in Holsworthy to get a date for the fitting.

We are just at the end of a 4-bed house refurb that used Camel Glass (a suggestion from our main contractor). The Barnstaple branch. We had a mix of thin double-glazed units to inset into Crittall frames, new aluminium heritage windows on an extension, secondary glazing over some non-opening Crittall frames and one UPVC in the garage. There were problems with all of them. They didn't take instructions as to which were to be double, and which secondary glazed, they didn't share astragal bar patterns (which were nothing like the Crittall frames when they arrived - looked awful) they were very slow attending site and took ages to get it all done (with more mistakes, using double-glazed units for a window to be secondary glazed). They even supplied 2 different textures of obscured glass to install in the same bathroom. To be fair to them, almost all of the mistakes have eventually been rectified (apart from not allowing the return of aluminium strip that was too wide to use, and the obscured glass mistake, I lost the will to argue), and we have not been charged for mistakes on their part. But it has taken ages and it was all really avoidable. We will not be using them again.

Had a composite door and a upvc at the same time. The experience with Camel has been excellent all the way through. The surveyors were and both of the installers Leigh and Christian were all very personable and polite. Would recommend .

Tom came and fitted an external door.He was very courteous clean and tidy and certainly took pride in his work. We are very happy with the job done and would certainly recommend Camel Glass.

A new glass conservatory roof was fitted this week. A big thank you to Stuart in the Sales Team, Chris, Dan and Vince for their exceptional workmanship, professionalism, attention to detail and cheerfulness in freezing temperatures.
I'm delighted with the result and would not hesitate to recommend Camel Glass.
Thank You all
Judy Lamb

I had bifolds, a splash back and shower doors fitted by Camel. In my experience they have been great. Why? well building stuff can go wonky but Camel always correct any issues without argument; you dont have stress for weeks or call endlessly. They are organised; book appointments they keep; do what they say they will do and guarantee the work and correct if it is not right. The company has ethics in my view. If they make a mistake, it is corrected. Very easy to deal with; Geoff is a superstar. Really great customer service; relaxing, no hassle. Such a joy compared to a whole load of hassle dealing with various others builders.

Very dishonest, I ordered bifold doors from Redruth branch, they supplied broken triple glazed unit and hid it under tape, they refused to replace unit saying I can take it to small claims court if I want but they relied on me not having the time to do so. The laminated glass they specified was so badly cut that the chips on the edges of the other units have since spread across the whole units so all need replacing which is 80% of the cost of the doors.

From first contact to completion was very satisfied with the service provided

Good afternoon
Your colleagues Andrew and John have just completed fitting the glass to a wooden balustrade for us. The work was carried out in a professional, competent friendly manner. We're pleased and it looks great! D and J Hooper

Very happy with my new windows, helpful and friendly staff

The company based in Holsworthy, took over two weeks to come back with a quote after saying they would be in touch within a week to 10 days. I had to chase them up. The quote we were given was outrageous for a 2/3 bed house, coming in at £53,000! Yes you heard that right. Speaking with friends who live up in Surrey we were assured that they’d paid no where near such an exorbitant price. We were left with no other view than the company are just plain greedy. So I certainly wouldn’t recommend them unless you’re a millionaire

I ordered two DG windows through my builder. The builder in turn ordered them through a merchant Tamar Trading in Cornwall, who in turn appears to have ordered them through Camel Glass in Cornwall, who in turn will not divulge who they say made them.

On 27th August 2020 I ordered two windows. When the windows arrived, after a few months, they did not open at all as they were fixed panes with silver spacers and not sliding sash with white spacers as ordered. When again they arrived back weeks later they had black rubber and space bars, whereas all white was ordered. Finishing off the rooms affected in the property has become impossible as trades had to migrate to other projects. Getting the trades to return to finish off now is impossible as we are still unable to work round correctly ordered and reinstalled windows. We have now had four promised dates to rectify which have now lapsed. Week commencing 5 April being the latest missed delivery date. We are now 8 months on and still waiting.

The builder and the merchant both repeat that there is little they can do and that the control is out of their hands, leaving me no alternative than to try to resolve this myself.

Telephoned Barnstaple office to arrange to get an estimate to replace some windows on my conservatory, the gentleman told me someone would contact me to arrange a viewing over a week now & no one has contacted me not good seeing as everyone is trying to build up their business after lockdown I won't chase people if they don't want my custom I've found someone else to do the work