Very happy with this company! I have been purchasing lighting for a whole house - I ordered from a few different online stores and a local lighting shop. Canadalighting experts was by far the best of... Ver mais
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Veja o que dizem as avaliações
Be aware that this company calls themselves‘Canada Lighting’ but they are not a Canadian company. I unfortunately did not do my due diligence and trying to return the lights I bought (which turned out... Ver mais
A empresa respondeu
Ordered 2 ceiling fans, wrong size, quickly canceled, no problem. Ordered the correct size 10 days ago. Have not received them. Chatted with them and found that they hadn't shipped due to the fact... Ver mais
A empresa respondeu
I was shopping around to compare price of a particular, expensive, outdoor wall light. To my de-light (no pun intended) it was half the price of the one I saw on another very popular home furnishings... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Guaranteed Lowest Prices on Lighting to Canada. Pay No Duties, Taxes or Brokers Fees on Lighting or Light Fixtures with Canada Lighting Experts! Shop Lighting Now.
Informações de contato
Howe Avenue 1333, 95825, Sacramento, Estados Unidos
- canadalightingexperts.com
3,3
Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A scam
A scam. Prices are in US dollars. This is not a Canadian company. I tried to log into account after making an order and my account disappeared.
16 de julho de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
Thank you for your feedback. I can confirm that we are a U.S.-based company, and that information is noted in several places throughout our website for transparency. I’m sorry if that caused any confusion.
If you noticed a lower price shortly after placing your order, we do have a 14-day price adjustment policy, please don’t hesitate to reach out through www.orderhelpdesk.com, and we’ll be happy to take care of that for you.
As for your account access, that definitely shouldn’t be happening. Please reach out to us with your order number or the email address used, and we’ll gladly help you get logged back in or send your order details directly.
Great Experience
We have ordered from Canada Lighting Experts several times. Each time the orders have come quickly with no issues. This time, one of the glass shades was cracked. We notified the customer care team, sent a photo, and they immediately ordered a replacement for us with no hassle. Very happy with their service and would use them again.
2 de julho de 2025
Avaliação não solicitada
Fast and efficient fixed problem first…
Fast and efficient fixed problem first call
23 de junho de 2025
Avaliação não solicitada
Had some problems with fixtures, company made it right.
Had some problems with water incursion under the spotlight lenses, but Canada Lighting Experts were quick to send replacements and ultimately provided a partial refund as compensation. Very professional and customer-centric.
13 de maio de 2025
Avaliação não solicitada
They are complete scammers
This company is in the USA!!! They go by another name of Bellami or one stop lighting!!! Do not purchase from this company or these people! They constantly lie! No phone number to reach them!!! I Ordered a ceiling fan 2 weeks ago from them it said delivery in 3-5 days! No fan yet no refund no tracking information! You cannot phone them @ all phone number is an automated service!
No one answers you for days! and all they say is you should get it soon! Order number 11978043 paid in full I have chatted with your online people all they say is you should get it soon! told 2-3 days in customs now 5! Absolute Joke!
15 de maio de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
We’re very sorry for the frustration and delay you've experienced, and we completely understand your concern.
As of now, a full refund has been issued for your order. If there's anything else you need or if you have any further questions, please don't hesitate to reach out to us at www.orderhelpdesk.com - we’re here to help.
Thank you again for your patience, and we truly regret the experience you had with this order.
I purchased from this site last night
I purchased from this site last night. No where during your search does it say the prices are in American. Why would I think they would be when it is called Canada Lighting!!!! When my sale was posted to my credit card I saw that the price converted to USA dollars. I called first thing this morning or chatted with an online agent. The order has not been filled and I asked to cancel my order and a refund.I was told they are not sure if they can do that!! Lets see if they respond to this message with a full refund or ignore me.
22 de maio de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
Thank you for your message, and we’re sorry for the confusion and concern surrounding your recent order.
CanadaLightingExperts.com was founded in 2008 by our parent company, 1StopLighting.com. While we are a U.S.-based company, we created CanadaLightingExperts specifically to better serve our Canadian customers. Our location and company background are available on our "About Us" page and in several areas throughout our website.
Because we recognized how many Canadians were shopping on our site, we designed CanadaLightingExperts.com to showcase only the brands that ship to Canada. We also worked directly with suppliers and shipping partners to create an efficient cross-border shopping experience.
We understand the pricing concerns and apologize for any confusion about currency. While pricing is listed in USD, we’re always happy to clarify and work with our customers to make things right. Since your order has not been filled, we’ve gone ahead and processed a full refund as requested.
If you need anything further, please don’t hesitate to reach out via www.orderhelpdesk.com. We appreciate your feedback and the opportunity to improve our customer experience.
Great customer service
I had a great experience with Jay Pee who recently helped me to track down my order. He provided me with detailed information about a carrier as well as tracking details. Thanks Jay Pee !
6 de maio de 2025
Avaliação não solicitada
NOT a Canadian company. Its american.
Went to order only to find this company is being dishonest. They put Canada in their name to mislead customers.
More lies from you know where...
27 de abril de 2025
Avaliação não solicitada
US company
US company
Made in china
Deceptive website, their prices is in USD
Keep our Canadian money in Canada and spend it here
10 de abril de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
We want to clarify that we indicate that all prices are in USD at multiple points throughout the site, including during the checkout process, to ensure transparency for our customers.
We understand that international transactions can sometimes lead to unexpected charges due to conversion rates or bank fees, which are unfortunately outside of our control. We always recommend reviewing your bank’s currency conversion policies when placing international orders.
If you have any questions or need further clarification, we’re more than happy to help.
Not a Canadian Company contrary to name
My wife purchased from this company . They had numerous discounts and with the name she thought that she was paying in Canadian dollars from a Canadian Company . Only after she checked out did she find out it was US dollars . She immediately tried to cancel the company . They shipped the item anyway . It came in a damaged box . Their customer service would not help .
16 de abril de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
Thank you for your feedback. We’d like to clarify that our website states prices are in USD in several places, including during the checkout process. This is to ensure transparency for all our customers. Orders begin to process immediately, so a cancel request is not guaranteed, however, we can assist with processing a return or a replacement. If you need any further help or have any questions, please don't hesitate to reach out to us at www.orderhelpdesk.com. Thanks!
Big shout out to Ann today
Big shout out to Ann today. If orders are shipped by mail I use a mailing address but if it comes by courier, it has to have a different address or I end up having to hunt down the parcel. I put the wrong shipping address on my order. The label had already been generated. Ann hunted them down and caught my parcel before it left the warehouse and was able to change the address. Thank you And thank you, Canada Lighting Experts
28 de março de 2025
Avaliação não solicitada
GREAT SHOPPING at Canada Lighting
We have made many purchases from Canada Lighting, which is located in California.
We love our Artcraft ceiling lights and our stunning outdoor lights.
Fast shipping and it is FREE.
Amazing customer service, that really stepped up to plate with a concern that I had. Thanks to Anne this was resolved quickly and very fairly.
Would recommend this company!
Immense thanks,
🦋🇨🇦Rosemarie Taylor
25 de março de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
EDIT: Hi Rosemarie, I appreciate the additional details. It's rare but occasionally replacements are needed and if your item is having issues, we're happy to take care of that for you. One of our customer service leads will reach out to you within the next 24 hours to discuss resolutions to everything you listed above.
Have a great day!
Hi there! Thanks for reaching out. I'm requesting more information through this platform, so I can dig into this more for you and reach out directly. Please let me know your order number, or you may reach out to our customer service team directly at www.orderhelpdesk.com. Thanks!
Resposta da Canadalightingexperts
Thank you so much for the kind words! If you need anything else, please let us know!
Not a Canadian company.
Not a Canadian company.
they will charge you in USD and then import duties on top of that. terrible
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
Hi there! Thanks for reaching out. We are a US-based company and we have it posted we charge in USD in several places on our site, including during check-out before credit card information is added, in our "About Us" section, as well as our FAQ. However, we do not charge duties and taxes. I hope this helps!
Excellent communication from start to…
Excellent communication from start to finish, Jay responded very quickly to all my questions. The ceiling light I ordered is top quality, very happy with this service and will definitely use Canada Lighting Experts again!
1 de março de 2025
Avaliação não solicitada
Quick and helpful assistance
Ann was patient and very helpful in resolving my issue for a replacement part for a fan I had purchased over a year ago. There were several emails back and forth that she responded back very quickly.
26 de fevereiro de 2025
Avaliação não solicitada
Not CANADIAN!
I had a terrible experience with Canada Lighting Expert. They claim to be a Canadian company, but they are not. Nowhere during checkout does it indicate that the prices are in USD, which is misleading and deceptive. This is a clear case of false advertising.
Their customer service is non-existent – they rely on AI bots to handle issues, and they refuse to take responsibility for their mistakes. The company acts more like a dropshipper than a legitimate business, which makes it feel like you're dealing with a middleman rather than a trustworthy retailer.
Do not buy from them! Save your time and money and look elsewhere. Local Canadian Store!
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
Hi there! Thanks for reaching out. We are a US-based company and we have it posted we charge in USD in several places on our site, including during check-out before credit card information is added, in our "About Us" section, as well as our FAQ.
Our customer service team is available via chat on our site 6am - 3pm PST; our helpdesk is available 24/7 and found at www.orderhelpdesk.com. We do dropship directly from the vendors, as we are an authorized retailer for hundreds of brands. I wasn't able to locate an order under your name, but if you need assistance, please don't hesitate to reach out so we can look into your situation!
Hope this helps!
Canada Lighting did their job.
Canada lighting did a good job. Manufacturer (Golden Lighting) dropped the ball when they charged the duty.
Had to do a lot of legwork to get it refunded. Canada lighting agent Gerard was a great help.
19 de fevereiro de 2025
Avaliação não solicitada
Was lead to believe I bought a fixture…
Was lead to believe I bought a fixture manufactured and shipped from Canada. The fixture came labelled «Made In China» and shipped out of Florida!
Poor business!
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Canadalightingexperts
Hello there! We work with the suppliers to ship items directly from their warehouses, and most suppliers are based in the US. If you have any questions or would like more information, please reach out at www.orderhelpdesk.com. Thanks!
NOT Canadian - beware that this is USD
Super disappointed that a 'Canadian' Lighting Company would charge in USD, but make that hard to find on their website. While I was able to find information saying this would be in USD AFTER I purchased, it is not apparent without digging. Shady dealings...
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Canadalightingexperts
Hello there! We are a US-based company and we have it posted we charge in USD in several places on our site, including during check-out before credit card information is added, in our "About Us" section, as well as our FAQ. If you have any other questions, please reach out at www.orderhelpdesk.com. Thanks!
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