Canna Health Amsterdam Avaliações 

509
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Found these folks on the internet while researching natural, ways to improve my sleep and I can honestly say these gummies work! I was a little concerned as if I'd never bought from Canna before and... Ver mais

Avaliado com 5 de um total de 5 estrelas

If you are looking for top quality and top service, you are at the right place! Not only the products are top notch, equally important customer support is excellent too. Also note that delivery is... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bestellt habe ich 3 Beutel "Get Beezy Ground Hemp Flower". Erhalten habe ich 3 Beutel, größtenteils gefüllt mit groben Trimmresten wie Stängel und (nicht Zucker-) Blättern, sowie einige Reste von -... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

An assortment of interesting things to try, though be careful not to overdo the edibles as they’re stronger than I expected. No bitcoin payments. Good customer service with prompt delivery. Opt fo... Ver mais

Detalhes da empresa

  1. Loja de vitaminas e suplementos

Escrito pela empresa

Canna Health Amsterdam manufactures and provides high-quality CBD products. - Let The Experts Hemp You!


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

509 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(509)

95 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

WOWWW

WOW! we ordered last week and unfortunately due to UPS stealing our packages and taping it back. We ordered again to see if we would receive our order low and behold we sure did as ye put it in a box this time it wasn't ripped open, also ye gave us an extra bag of Kief. Thank u so much we will defo order again!!! ❤️

4 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Help

UPS lost my order, but Canna Health were quick to replace and resend the package. Great customer experience, would order again.

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered truffles to Serbia on 11…

I ordered truffles to Serbia on 11 january (its 28th) i wrote to canna health amsterdam i wrote to post nl i am getting no answers it says that its at custom for like 7 days already just waiting for police to come to my door

11 de janeiro de 2025
Avaliação não solicitada
logotipo da Canna Health Amsterdam

Resposta da Canna Health Amsterdam

Hello,

We appreciate your feedback and understand your frustration regarding the delay. Your order has been shipped as per our standard process, and it appears to be held at customs. Unfortunately, customs procedures are beyond our control, and processing times can vary depending on the country’s regulations.

We always advise customers to check local laws before ordering. Please be assured that we shipped your package with all necessary documentation. If customs require any additional information, we are happy to assist where possible.

We kindly ask for your patience, as customs clearance can sometimes take longer than expected. Feel free to reach out to our support team if you need further assistance.

Avaliado com 1 de um total de 5 estrelas

this page gave me trouble

this page gave me trouble, my package arrived empty and they are not dealing with the fraudulent problem

2 de janeiro de 2025
logotipo da Canna Health Amsterdam

Resposta da Canna Health Amsterdam

Hi,

We are sorry to hear about your experience and want to assure you that we are committed to resolving this matter. Upon receiving your initial concerns, we promptly requested detailed photos of the package, as this is essential for us to file a claim with UPS and investigate any potential issues during transit. Unfortunately, we have not yet received the necessary details from you to proceed.

We take pride in the quality and reliability of our service, and this situation is highly unusual. In fact, you are the only customer to report this issue, which leads us to believe this may be an isolated case related to transit. Please rest assured that we are more than willing to assist you, but we need your cooperation to resolve the matter effectively.

If you could kindly provide the requested photos and information, we will prioritize this case to ensure a satisfactory resolution.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

10 STELLE

RAGAZZI VOI SIETE UNICI, DALL ITALIA UTENTE VERIFICATO nel pacco ricevuto oggi ( il ritardo e dell ups, il negozio ha spedito dopo 5 minuti dall ordine avevo gia il track, praticamente dei missili terra aria mai visto nulla di simile😱), I PRODOTTI sono curatissimi, 5 adesivi, 3 locandine, schede tecniche dei prodotti in ogni minimo dettaglio, certificato di qualità attestazione timbrata e firmata dal negozio, quasi sembrano gioielli, con un regalo commestibile (non solo buono ma potente!!!), POTENZA??? Manco ne avete idea fidatevi 😶😶😱😱🔥, e potete potenziarla ancora con estratti che vendono, ma fidatevi va gia bene cosi' COMPLIMENTI CLIENTE AQUISTATO🔥🔥🔥...

8 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I placed an order on December 14

I placed an order on December 14, and since then, I haven’t received any updates about my package. The shipping service, PostNL, is nearly impossible to reach—they don’t even have a proper customer service email, only a chat system that’s always busy. Canna Health’s customer service informed me that delays are due to the holiday season and that there’s nothing they can do to help.

I understand delays during this time of year, but having no news about my package since mid-December is unacceptable. I’ve ordered from other Dutch sites, and their deliveries arrived quickly without any issues.

At this point, I can only give 1 star, but I’m willing to update my review if my package eventually arrives.

EDIT: Dear Canna Health Team,

I am writing further details here because Trustpilot does not allow me to reply in other comment.

Thank you for your response. While I understand that delays during the holiday season and customs procedures are beyond your direct control, I can’t help but feel that your reply avoids taking responsibility for the situation. Many customers, myself included, are frustrated not only by the delays but also by the choice of PostNL as your shipping partner. PostNL has a significant number of negative reviews, (trustpilot etc) with countless reports of packages never being delivered. If this is a recurring issue, why continue to use them as your courier? Additionally, I can only inquire with my local postal service after PostNL has completed the delivery to the destination country. Since December 14, the tracking status has remained “shipment is ready for transport to the country of destination,” which suggests no progress has been made.

I would also like to clarify that leaving a negative review was not an attempt to speed up the delivery of my order. Instead, it was meant to reflect my genuine disappointment with the lack of updates and the overall experience. Having placed my order on December 14, it is reasonable to expect at least some communication or reassurance regarding its status from PostNL at least.

I hope you can address these concerns and consider improvements to your shipping process in the future.

(Once I have the opportunity to try your product, I would be more than happy to update my review and give 5 stars. However, since I have not received the package—even after more than three weeks—I am unable to do so at this time.)

Sincerely,
A Verified Customer

5 de janeiro de 2025
Avaliação não solicitada
logotipo da Canna Health Amsterdam

Resposta da Canna Health Amsterdam

Hello,

We truly understand your frustration regarding the delay in receiving your order, and we regret the inconvenience caused.

As previously communicated, the delay is likely due to increased shipping demand during the holiday season and customs processing in your country, which are beyond our control. Unfortunately, we cannot interfere with customs or expedite this process, as it is managed by the relevant authorities in your country.

We also noted your review and understand your disappointment. However, we would like to kindly point out that leaving a negative review will not speed up the customs process or change the current situation. Instead, we encourage you to contact your local postal service with the tracking information provided for further assistance.

If there’s anything else we can assist you with, don’t hesitate to let us know.

Best regards

EDIT:

Thank you for updating your review and for providing more details regarding your concerns. We truly understand your frustration with the delay, and we sincerely apologize for the inconvenience this has caused.

Regarding your order, it is important to mention that you have purchased, a product that might fall under specific regulations in your country.

As per our policy, we kindly ask customers to check their local regulations regarding such products prior to placing an order, as we are unable to monitor the regulatory changes in every destination.

At this point, it seems your package may be with customs. Unfortunately, once an item is with customs, the timeline for clearance is beyond our control, and we cannot expedite this process.

We are sorry to hear about your concerns regarding our choice of courier, PostNL. While we understand your feedback, we have selected this shipping partner based on their overall reliability.

Please know that we value your feedback and are committed to providing the best service possible. Once you receive your package and have the opportunity to try our product, we hope it meets your expectations, and we’d be delighted to hear your updated thoughts.

Thank you again for your patience and understanding.

Best regards,

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