I couldn’t have imagined a smooth and interactive experience from Car Planet! The staff is so helpful and ever so ready to answer any questions. I’m truly greatful to Talha for all he had to do to mak... Ver mais
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Veja o que dizem as avaliações
I bought my car from Car Planet (Barnet branch) in October 2025. In August 2026 I asked them for two basic documents any dealer should hold on file: the pre-delivery inspection report and the vehi... Ver mais
A empresa respondeu
Really efficient service from start to finish with a great range of cars to see. Appointment was on time, welcoming and explained the whole process from start to finish. Recommended. My only nega... Ver mais
A empresa respondeu
Showing the car was great and the staff very up beat and helpful. BUT you do need to advise people of how you expect payment. I do not do phone banking and my limit on BACS transfers was not suffici... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Car Planet
Escrito pela empresa
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Informações de contato
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Reino Unido
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Muito Bom
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Payment options need a little work otherwise good.
Showing the car was great and the staff very up beat and helpful. BUT you do need to advise people of how you expect payment. I do not do phone banking and my limit on BACS transfers was not sufficient for the whole purchase price in one hit, so two payments over two days were required. You also need to be flexible on how you take a payment.
22 de agosto de 2026
Resposta da Car Planet
Thank you for your detailed feedback.
We're pleased to hear that you found the car presentation good and our staff upbeat, helpful and welcoming. We really appreciate your positive comments.
We also understand your frustration regarding the payment process. We appreciate that not everyone uses mobile or telephone banking and that individual bank transfer limits can make completing a vehicle purchase more difficult. Your feedback regarding clearer communication around payment methods and greater flexibility is noted and will be shared with the relevant team.
Thank you again for choosing Car Planet and for helping us identify areas where we can improve the customer experience.
Kind regards,
Car Planet
Dealt with issues with yes
Dealt with issues with
Locking nuts
Key fob
Happy customer
Will be doing business again
Thanks again for your support and help
25 de agosto de 2026
Avaliação não solicitada
Resposta da Car Planet
Thank you for your great review!
We're delighted to hear that our team was able to assist you with the locking nuts and key fob and get everything sorted for you. It's fantastic to know that you're a happy customer and that you'd consider doing business with us again.
We really appreciate your kind words and thank you for choosing Car Planet. We look forward to welcoming you again in the future!
Kind regards,
Car Planet
It has been the worst experience…
It has been the worst experience purchasing from Car Planet… I regret buying from them every day.
Since the case is still ongoing (since 3rd of July, so nearly 2 months now) I will update the review with details when it concludes, but as a quick summary they sold vehicle that wasn’t of satisfactory quality and needs nearly £1.5k worth of repairs, refused my 30 day rejection and returned the car after their inspection that clearly hit something, as front bumper is misaligned now.
Customer service/aftersales is a joke…
Just don’t…
3 de julho de 2026
Avaliação não solicitada
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Please stay away from Car Planet
Title: Trustpilot Review – Car Planet
PLEASE STAY AWAY
Buying a car from Car Planet has honestly been one of the worst experiences I have ever had with a business.
I purchased a car online and paid a £4,000 deposit. Once they had my money, it felt as though the level of interest and communication changed completely. The only time I seemed to get any real attention was when I started asking for my money back and considering going elsewhere.
I bought the car without seeing it in person, relying on a video from Car Planet. I was told the car was in mint condition and in perfect working order. Unfortunately, that was far from my experience.
When the car arrived, the passenger air vent was broken. It then became apparent that all four brake pads needed replacing. I spent the following two weeks making numerous attempts to get these issues resolved. Despite approximately 24 phone calls, the car remained sitting on my driveway.
The after-sales team were extremely difficult to deal with. Managers were repeatedly "unavailable" or "in meetings", and despite numerous promises that someone would call me back, the calls simply never came.
I eventually had no choice but to formally reject the car last Tuesday. Despite this, I received no formal response from Car Planet.
After yet more phone calls, the car was eventually collected by Car Planet. I then had to contact them myself just to find out whether they had actually received the vehicle.
At the time of writing this review, I still have no clear information about when my refund will be processed. Every time I contact them, I am told that someone needs to speak to a senior member of staff, but once again, nobody calls me back.
What makes this whole experience particularly upsetting is that I was already under pressure when I bought the car. I rushed into the purchase because I desperately needed reliable transport so that I could drive my mum to her chemotherapy appointments. I trusted what I was told about the condition of the vehicle, and that trust has unfortunately been misplaced.
I appreciate that problems can sometimes occur when buying a used car. What I find unacceptable is the lack of communication, lack of accountability and repeated broken promises to call me back when I have been trying to resolve the situation.
I would strongly advise anyone considering buying a car from Car Planet to think very carefully and do your own thorough checks before handing over any money.
My experience has been extremely disappointing, and I would not buy from them again.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Car Planet
Hi,
We’re sorry to hear that you have been unhappy with your experience, and we appreciate you taking the time to explain your concerns.
Having reviewed the matter, we can see that your case handler has been supporting you throughout the process and has provided you with updates regarding your case. They will continue to keep you informed as the matter progresses and will provide further updates as soon as they become available.
We understand that you want clarity regarding the current position, and our team is continuing to assist with the outstanding aspects of your case.
If you have any further concerns or require additional assistance, please email our Support Team at [support@car-planet.co.uk] and we will be happy to help.
Kind regards,
Car Planet
Car Planet - well oiled machine but pushy
Really efficient service from start to finish with a great range of cars to see. Appointment was on time, welcoming and explained the whole process from start to finish. Recommended.
My only negative, well two actually. One is like it feels like a cattle market, with numerous people being dealt with at once and overhearing other conversations. The main one for me was when the agent challenged another car dealership (pretending to be a buyer) I was due to go and see to prove the garage would not drop to my best offer, supposedly saving me time but this was very much degrading and embarrassing. No one likes a cocky dealership and although thinking this was doing me a favour, switched me right off and if it wasn’t for seeing another car, I would have walked. Far to pushy.
23 de agosto de 2026
Resposta da Car Planet
Thank you for taking the time to leave such detailed and balanced feedback.
We're pleased to hear that you found the overall process efficient, that your appointment was on time, and that our team welcomed you and explained everything clearly. We also appreciate your recommendation and your positive comments regarding the range of vehicles available.
We do, however, take your concerns regarding the sales approach seriously. We understand that the experience you described involving another dealership made you feel uncomfortable and came across as overly pushy. That is not the impression we want customers to have, and we appreciate you bringing it to our attention.
We also understand your comments about the showroom environment and the number of customers being dealt with at the same time. Your feedback is valuable and will be shared with the relevant management team as we continue to improve the customer experience.
Thank you again for your honest feedback and for giving us the opportunity to address your concerns.
Kind regards,
Car Planet
Ignored despite three written requests
I bought my car from Car Planet (Barnet branch) in October 2025. In August 2026 I asked them for two basic documents any dealer should hold on file: the pre-delivery inspection report and the vehicle's full service history.
I've now sent three separate emails — 9 August, 13 August, and a formal written complaint with a clear deadline. Every single time, the only reply I've received has been an automated "your email will be reviewed" message. No documents, no explanation, no response from an actual person.
If you're thinking of buying from Car Planet, be aware that getting basic paperwork out of their aftersales team — even in writing, even with a stated deadline — has proven impossible so far. I'll update this review if that changes.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Car Planet
Hi,
We’re sorry to hear that you have not received the response you were expecting regarding the requested documentation.
This is exactly why our Support Department is here — to assist customers with outstanding queries and help ensure matters are followed up with the relevant team. We would like the opportunity to look into this for you and help obtain the documents you have requested.
Please email our Support Team at [support@car-planet.co.uk] with your vehicle details and reference your previous correspondence. One of our team will review the matter and assist you further.
Kind regards,
Car Planet
Ish was lovely today
Ish was lovely today. Very helpful and patient. Thank you so much. Absolute gentleman
24 de agosto de 2026
Resposta da Car Planet
Thank you so much for your lovely review!
We're delighted to hear that Ish was so helpful, patient and courteous throughout your experience. It's fantastic to know that you found him to be an absolute gentleman and that he made your visit a positive one.
We'll be sure to pass your kind words on to Ish. Thank you for choosing Car Planet, and we hope you enjoy your new car!
Kind regards,
Car Planet
I couldn’t have imagined a smooth and…
I couldn’t have imagined a smooth and interactive experience from Car Planet! The staff is so helpful and ever so ready to answer any questions. I’m truly greatful to Talha for all he had to do to make this somewhat paper full, intense vehicle probing and procedural event a simple feather float!! Now I’m enjoying my first car . Thank you Car Planet. I would recommend anyone who wants genuine cars sold by sincere genuine dealers to contact Car Planet Watford.
24 de agosto de 2026
Resposta da Car Planet
Thank you so much for your fantastic and heartfelt review!
We're delighted to hear that you had such a smooth and positive experience with Car Planet Watford. It's wonderful to know that our team was helpful, approachable and ready to answer all your questions throughout the process.
A special thank you for your kind words about Talha. We're thrilled that he was able to make what can sometimes feel like a paperwork-heavy and complicated process so simple and straightforward for you. We'll be sure to pass your appreciation on to him.
Most importantly, we're delighted that you're now enjoying your first car! Thank you for choosing Car Planet and for your recommendation. We wish you many happy miles ahead!
Kind regards,
Car Planet
Very helpful and understanding
24 de agosto de 2026
Resposta da Car Planet
Thank you for your lovely review!
We're delighted to hear that you found our team helpful and understanding. We really appreciate your kind feedback and thank you for choosing Car Planet.
Kind regards,
Car Planet
Harrison at Watford branch handled our case well in a professional manner
Happy to buy from Car Planet. Looking forward for a healthy relationship
21 de agosto de 2026
Resposta da Car Planet
Thank you for your lovely review!
We're delighted to hear that you're happy with your purchase from Car Planet. We truly appreciate your trust and look forward to building a great relationship with you.
We hope you enjoy your new car and wish you many happy miles ahead!
Kind regards,
Car Planet
Brilliant experience with Ish at Car Planet
I went to Car Planet purely to look at a Mercedes GLA and potentially test drive it; I definitely wasn’t expecting to leave having bought a car!
Ish was brilliant from start to finish. He was knowledgeable, honest and patient, and I never felt rushed into making a decision. Although I went in with the GLA in mind, he took the time to understand what I was actually looking for and showed me three other cars within a similar price range so I could properly compare them and make sure I was choosing the right one for me.
He truly seemed focused on making sure I was completely comfortable with my decision and getting me the best deal possible, which I really appreciated. Genuinely, brilliant customer service from everyone I interacted with at Car Planet.
I’m going back tomorrow to collect my car, and I’m genuinely looking forward to seeing Ish again and finalising everything. Couldn’t recommend him or Car Planet highly enough — I’d happily go back again 😊
23 de agosto de 2026
Resposta da Car Planet
Thank you so much for such a fantastic and detailed review! 😊
We're delighted to hear that what started as a visit to simply look at a Mercedes GLA turned into such a positive experience. It's wonderful to know that Ish took the time to understand exactly what you were looking for, showed you a range of suitable alternatives and gave you the time and space to make the right decision without feeling rushed.
We're especially pleased to hear that you found Ish knowledgeable, honest and patient throughout the process. We'll be sure to share your fantastic feedback with him — we're sure he'll be delighted to know how much you appreciated his efforts.
It's also great to hear that everyone you dealt with at Car Planet provided such a positive experience. We hope you had a fantastic collection experience and are now enjoying your new car!
Thank you again for your recommendation and for choosing Car Planet. We look forward to welcoming you back in the future! 😊
Kind regards,
Car Planet
Had a real easy time great experience…
Had a real easy time great experience very friendly people. Daniel was excellent asset to your company.
23 de agosto de 2026
Resposta da Car Planet
Thank you so much for your lovely review!
We're delighted to hear that you had such an easy and positive experience with us and found our team friendly and welcoming. It's fantastic to hear that Daniel stood out and was such an excellent asset to the company.
We'll be sure to pass your kind words on to Daniel. Thank you for choosing Car Planet, and we hope you enjoy your new car!
Kind regards,
Car Planet
Very nice good deal I like it thank you
23 de agosto de 2026
Resposta da Car Planet
Thank you for your lovely review! We're delighted to hear that you were happy with the deal and had a positive experience with us.
Thank you for choosing Car Planet, and we hope you enjoy your new car!
Kind regards,
Car Planet
Very disappointing experience with Car…
Very disappointing experience with Car Planet
I booked a test drive and travelled all the way there, only to be told when I arrived that the car had already been sold. Nobody bothered to call or message me beforehand to let me know, despite having a test drive booked. That was a 2-hour round trip completely wasted.
The experience was made even worse by the atmosphere when I arrived. Some of the staff were smoking, swearing and shouting across to each other about sales in a way that was extremely unprofessional and made the place feel more like a building site than a professional car dealership.
I completely understand that cars can sell quickly, but if someone has specifically booked a test drive, the least you should do is contact them before they make a long journey. Very poor communication and customer service. I certainly won't be travelling back there or recommending Car Planet.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
DO NOT WASTE YOUR TIME OR MONEY
They replied - but they will ignore & also they will now fraudulently get lots more 5* reviews posted to drown my down, like the rest! DO NOT WASTE YOUR TIME OR MONEY!
Things will go wrong from day 1 & nothing will get done. I’m 9 months down the line with no refund, even though faults were reported day 1. The car has now been sat on my driveway for the last month+ not working, it’s the summer holidays & we have not been able to fulfil any of the day trips planned. No courtesy car, hire car or compensation has been offered.
KLEO (said supervisor) & CARA (said aftersales ‘manager’ - LOVE to make TikTok’s & tell you how no car leaves the dealership unless it’s 100%! They have been outside of their premises calling their customers racists too! It’s diabolical.
Somehow, more concerned that they have become accredited with the ombudsman. Albeit this should help customers get their money back, seek compensation & eventually close down this joke of a dealership!
Please go to TikTok & Google and do your homework on these people.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Don't get a car from this company
i will never encourage anyone to purchase a car from this company. There cars are not properly checked before selling and the customer's service is also poor.
if you get to purchase any car from this company and it develops any fault... they will take ages to attend to you even when you have warranty on it.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Had a great experience with Mo Eka
Had a great experience with Mo Eka, highly recommend!!!
23 de agosto de 2026
Resposta da Car Planet
Thank you so much for your fantastic review!
We're delighted to hear that you had a great experience with Mo Eka. We'll be sure to pass your kind words on to him.
We really appreciate your recommendation and thank you for choosing Car Planet!
Kind regards,
Car Planet
Yasin was very helpful and professional…
Yasin was very helpful and professional throughout the process
23 de agosto de 2026
Resposta da Car Planet
Thank you for your lovely review!
We're delighted to hear that Yasin was helpful and professional throughout the process. We'll be sure to pass your kind feedback on to him.
Thank you for choosing Car Planet, and we hope you enjoy your new car!
Kind regards,
Car Planet
5 star service
5 star service - honestly- ask for ‘Albion’ to serve you. Polite - knows his stuff! Thank you :)
22 de agosto de 2026
Resposta da Car Planet
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Albion provided you with such a great experience. It's wonderful to know that you found him polite, knowledgeable and helpful throughout the process.
We'll be sure to pass your kind words on to Albion. Thank you for choosing Car Planet, and we really appreciate your recommendation!
Kind regards,
Car Planet
Amazing service from Ish
Amazing service from Ish! Made me feel comfortable and really took his time to go through everything.
22 de agosto de 2026
Resposta da Car Planet
Thank you so much for your fantastic review!
We're delighted to hear that Ish provided you with such an amazing service and made you feel comfortable throughout the process. It's great to know that he took the time to go through everything carefully and ensure you felt fully informed.
We'll be sure to pass your kind words on to Ish. Thank you for choosing Car Planet, and we hope you enjoy your new car!
Kind regards,
Car Planet
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