The car planet Aftersales team have been fantastic. Ahmad from Aftersales has given me great “first class” customer service, and has resolved the problem I had swiftly and efficiently. Thank you to Am... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very well organised and customer service - not pushy at all. Although we 90% was likely going to buy the vehicle. Went on a Sunday was very busy but still managed very well. We found the best deal a... Ver mais
A empresa respondeu
The sales assistant that dealt with me, Daniel, was courteous, very knowledgeable considering he had only been in post for two weeks, and efficient . And for the completion of my purchase Becky was bo... Ver mais
A empresa respondeu
This is second time am writing but everyone should know that if you write your review and go to them, they make sure to answer your query but make u wait like hell on purpose to make you pay for your... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Car Planet
Escrito pela empresa
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Informações de contato
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Reino Unido
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Muito Bom
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The worst service ever!!!
I just wanted to express my deep disappointment with the lack of professional customer service on your part. I am referring to the Barnet location, where I purchased a car yesterday that was supposed to be delivered to me today following a scheduled service. Unfortunately, neither the service nor the delivery don’t took place due to a lack of responsibility and professionalism in handling me as a customer. Regrettably, I have no choice but to cancel the purchase and report the matter to the Financial Ombudsman regarding the losses I have incurred.
1 de agosto de 2026
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Had a great day at car planet
Had a great day at car planet, found the right car, was all done and dusted by the end of the day.
Paperwork sorted new mot and back home. Well done
30 de julho de 2026
Resposta da Car Planet
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that you found the right car and that everything was completed smoothly in just one day. It’s great to know the paperwork, new MOT, and overall process all met your expectations.
Thank you for choosing Car Planet, and we wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
AVOID AT ALL COST
Please do not get fooled by the prices . This company is a complete fraud . I was fooled by the price . They sold me a damage car online without disclosing in June. Promises after promises to pick up and fix the damage . The after sales team lie one after the other . From Cara , ZIyad and Sababa hossain. I’ve been calling them daily and emailing and they ignore . PLEASE AVOID . The Miah Brothers need to sort this out and fear God they are cheating people big time .
30 de junho de 2026
Avaliação não solicitada
Resposta da Car Planet
Hi,
We understand your frustration, and we also understand there are a few members involved in your issues. We are liaising with the aftersales team to ensure they maintain swift communication with you.
Kind regards,
Car Planet
Really good staff
Really good staff. We dealt with Haroon who helped us pick up our dream family car and was really helpful and great to talk with.
1 de agosto de 2026
Resposta da Car Planet
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that Haroon provided you with such helpful and friendly service while helping you find your dream family car. It's wonderful to know he made the experience enjoyable from start to finish.
We’ll be sure to pass on your kind words to Haroon. Thank you for choosing Car Planet, and we wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
The car planet Aftersales, Ahmad
The car planet Aftersales team have been fantastic. Ahmad from Aftersales has given me great “first class” customer service, and has resolved the problem I had swiftly and efficiently. Thank you to Amna too for great customer service, and for being so helpful. Really appreciate as I know your team is busy! Thank you for the great service.
28 de julho de 2026
Avaliação não solicitada
Resposta da Car Planet
Dear Customer,
Thank you for your wonderful review. We're delighted to hear that our Aftersales team provided you with such a positive experience. It's fantastic to know that Ahmad delivered first-class customer service and resolved your issue quickly and efficiently, and that Amna was also so helpful and supportive throughout.
We’ll be sure to pass on your kind words to both Ahmad and Amna. Thank you for choosing Car Planet, and we truly appreciate your support.
Kind regards,
Car Planet
Munirah's delight
Munirah's customer relations skills were exceptional. I found her re-assuring and she kept me informed through the process of my car being taken in for a minor repair to my rear sensors. Munirah called me frequently which gave me confidence that she would resolve the issue satisfactorily, despite my initial reservations. Thank you, Munirah.
31 de julho de 2026
Avaliação não solicitada
Resposta da Car Planet
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that Munirah's customer service made such a positive difference to your experience.
It's wonderful to know that her reassurance, regular communication, and commitment to keeping you informed gave you confidence throughout the repair process. We'll be sure to pass on your kind words to Munirah, who will be thrilled to know her dedication was appreciated.
Thank you for placing your trust in Car Planet. If there's ever anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Car Planet
I purchase a Mercedis benzGle from…
I purchase a Mercedis benzGle from CARPLANET on the 16 march 2026 they sold me a car that have engine problems and they MISLED ME BY not servicing the car and they told me they did ,The last service was21/01/2025 and i bought the car on the 16 march 2026 the adblue light came on on the 7may 2026 and i top up the adblue with 10 litre and the light was still on, In 2 months after buying the car start giving many problems also i got 6 months warranty which comes with the purchase of the car also i purchase extra 3 years warranty from the company the car stop driving on the 4 june 2026 the RAC sad the car wasnt fit for purpose they collected the car and bring it to them and they refuse to fix the car saying i drive the car without adblue which is not true i told them to undwind the deal they refuse CAR PLANET IS NOT A RELIABLE CAR COMPANY PLEAS DO NOT GO THERE FOR YOUR OWN PEACE OF MIND have invoice to confirm
16 de março de 2026
Avaliação não solicitada
Resposta da Car Planet
Hi,
We are sorry to hear that you remain dissatisfied with the outcome of your case. However, we do feel that this review does not accurately reflect the circumstances.
As previously communicated, we initially accepted the vehicle into our workshop and were prepared to investigate and repair the reported concerns. Following a full diagnostic inspection, multiple technicians independently reached the same conclusion regarding the cause of the fault. Based on their findings, it was determined that the issue was not due to a pre-existing defect but was consistent with driver-related factors. Unfortunately, this meant we were unable to accept liability for the repairs.
These findings have been documented by our technicians and have been communicated to you throughout the process. The same information has also been shared with your finance company as part of their review.
Despite this, we have continued to assist you by discussing alternative options, including a part exchange, privately arranged repairs, and complimentary delivery to minimise any inconvenience.
Furthermore, as a gesture of goodwill, we stored your vehicle at our premises for approximately one month while you were away on holiday. Ordinarily, storage charges may apply in such circumstances; however, we chose not to charge you any storage fees in an effort to support you during this matter.
We appreciate that this is not the outcome you were hoping for, but we do not believe it is fair to suggest that we have refused to help. We have investigated the matter thoroughly, considered the available evidence, and provided our position based on the technical findings, while also making additional goodwill gestures to assist you where possible.
Kind regards,
Car Planet
I do not recommend
I do not recommend, I sell defective cars and they are not serious
29 de julho de 2026
Resposta da Car Planet
Hi,
A member of our team called you, and you mentioned everything was fine. We are sorry to hear this, and someone will be in touch.
Car Planet
Kind regards,
Resposta da Car Planet
Thank you for your fantastic review! We're delighted to hear that you received absolutely brilliant service. Your kind words mean a great deal to our team, and we're grateful you chose Car Planet.
We hope you enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Car Planet
Very good customer service and…
Very good customer service and reasonable price with good condition cars.
28 de julho de 2026
Resposta da Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that you were pleased with our customer service, competitive prices, and the quality of our vehicles.
Thank you for choosing Car Planet, and we appreciate your support. We wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
We choose right car and your service…
We choose right car and your service is help the need to satisfy our mind .
28 de julho de 2026
Resposta da Car Planet
Thank you for taking the time to share your review. We're delighted to hear that you found the right car and that our service helped give you confidence and satisfaction throughout the process.
Providing a helpful and reassuring experience for our customers is very important to us, and we truly appreciate your kind feedback. We hope you enjoy your new car and thank you for choosing Car Planet.
Kind regards,
Car Planet
Resposta da Car Planet
Thank you for your lovely review! We're delighted to hear that you found our team friendly, caring, and welcoming.
We really appreciate your kind words and are grateful you chose Car Planet. We hope you enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Car Planet
Avoid at all costs
Avoid at all costs. Currently in a legal dispute as we were sold a faulty car which they have failed to repair or provide a refund for. Calls and emails go entirely unanswered by after sales team. Do not under any circumstances purchase from this company.
1 de julho de 2026
Avaliação não solicitada
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Promises not kept Kaleem Mehmood
When I went to collect my car the items that were promised were not delivered, the car was supposed to have a full valet done ready for collection, fuel was supposed to be added as tank was empty and number plate clips were supposed to of been replaced, as promised by Kaleem Mehmood. I was booked in for 6pm for collection when I arrived the car was in exactly the same spot I had parked it in after test drive and was filthy I was seen at almost 8pm with other customers arriving after me seen first its only because I complained to the manager I was seen next, the car had not been washed the service was appalling I was told I could bring the car back and they would put this right I have emailed Kaleem twice and he hasn't even had the decency to reply.
20 de julho de 2026
Resposta da Car Planet
Hi,
We are sorry to hear about your experience, and a member of our team will be in touch shortly.
Kind regards,
Car Planet
We are happy with the car that we have…
We are happy with the car that we have bought from Car Planet Watford, and we are satisfied with the excellent service from there. Thank you!
28 de julho de 2026
Resposta da Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that you are happy with your car and satisfied with the excellent service you received at Car Planet Watford.
We truly appreciate your feedback and thank you for choosing Car Planet. We wish you many happy miles with your new vehicle.
Kind regards,
Car Planet Watford
⭐☆☆☆☆
⭐☆☆☆☆
Absolutely terrible customer service from start to finish.
The staff had very little knowledge about the Ghost immobiliser fitted to the car and were unable to answer basic questions. After my finance was approved, communication was extremely poor. I made several calls but received no response, leaving me completely in the dark.
Before collection, I informed the dealership that I would be arriving the following morning and specifically asked for the car to be washed and ready. When I arrived, the car had not been cleaned, and I was forced to wait an extra hour while they prepared it. This should have been done before my arrival.but car was still not clean inside properly it was dusty.
The whole experience felt unprofessional and disorganised. Buying a car should be an exciting experience, but instead it was frustrating and stressful due to poor communication, lack of product knowledge, and failure to prepare the vehicle as promised. I would not recommend this dealership based on my experience.
29 de julho de 2026
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Expect a lot of hard sell
Went on a Monday evening and it was rammed, felt that it was a bit chaotic. and although I have bought a car here (we will see if it's ok) the hard sell didn't ever seem to stop.
29 de julho de 2026
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Shit customer service lying
Shit customer service lying. They say five minute after they coming after 30 minutes they keep you in one room and then they disappear. They are smoking. And he doesn’t care about the customer.
25 de junho de 2026
Resposta da Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Genuinely Staff is very good
Genuinely Staff is very good , humble and cooperative.
27 de julho de 2026
Resposta da Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that you found our team to be humble, cooperative, and helpful. Your feedback means a lot to us.
Thank you for choosing Car Planet, and we appreciate your support.
Kind regards,
Car Planet
Booking service
I called today to book a service and spoke to Fahim, who was very courteous and professional. he called me back to check I had received all the details in the email.
29 de julho de 2026
Avaliação não solicitada
Resposta da Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that Fahim provided you with courteous and professional service when arranging your service booking. It’s great to know that he followed up to ensure you had received all the details and kept you well informed.
We’ll be sure to pass on your positive feedback to Fahim. Thank you for choosing Car Planet, and we appreciate your support.
Kind regards,
Car Planet
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.