Carbone Avaliações 49

Excelent, answer

Carbone.io est un excellent service. La création de rapports est nettement plus simple qu’avec les solutions traditionnelles. J’apprécie particulièrement la possibilité de travailler directement dans Word avec un rendu très lisible. Les outils proposés sont puissants, ergonomiques et vraiment agréables à utiliser. Une très bonne expérience.

I give it 5 stars because it's very useful and easy to use, however, there is no history tracking accessible by users.

Fast support. No need to say anything, they just picked up and helped me with a question I had been working on for almost a day. I'm impressed!

Extremely fast customer support and development team.

Very nice software and great support.

Amazing if you want to automate things without having too much of a technical background but you're willing to learn basic knowledge of JSON. Definetly give it a try.

Every time I reach out to their support team, they reply so quickly and always in a very kind and helpful way. No matter when I message them, they’re there with a great attitude and fast answers. I really appreciate how easy they make everything!

Carbone is simple, amazing suppory

Very quickly and in detail answered the questions that arose during the preparation of the template.

Great customer service, they helped me resolve a problem in a matter of minutes and their insights were super helpful. And special thanks to Bea for the help :)

Despite our report was quite complex, Carbone (as a tool) managed to handle it brilliantly. It had all the features we needed, except just a couple of them (but they are working on them).
The support is awesome, they always managed to give me a solution to my problems when writing the template. They are super fast repliers too.
The only thing which didn't satisfy me was their website documentation, but luckily they are working on it and they are going to release a more clearer one soon.

Best support experience. The support team is always there when needed and they always provide solution.

Carbone support is by far the quickest and most helpful I've come across for a third party vendor. Their instant chat really is instant and they have always resolved any query I have. It's great to know they are at hand to help solve my problems

We are currently trying out to find a tool that could generate a word document output for our customers, But I think we ended up getting a lot more than we expected and I will push to apply this tool to all our customers, even current ones with PDF.

At first, is not the most intuitive tool, there's a learning curve. And personally, not being a developer, is not always easy to understand the syntax. Even with the support of developer colleagues, was hard as well for them to understand. The documentation is not bad, but the examples are rather simple and that's rarely the case of the situations I have. It's quite annoying the id keeps changing each time we lose session, so we need to configure our system as well and the upload and preview process will require you to close documents, upload again, but I guess this last one also relates to windows. Loaded HTML text vertical spacing is not easy or straightforward to manage, but there are some workarounds.

But this wasn't worst than other tools we already use. It basically as a solution for most pains I have with other tools. One nice upgrade would be to have a solution that would allow to have the code without taking huge amount of space in the layout, because we have a lot of exceptions as variations to meet so the layout becomes hard to navigate and predict.

On the other hand, like I said, it really is a smart tool, allowing also to store the JSON file locally, to live view the edits is an amazing feature, being able to work directly from word (using tools we already know), cuts a lot of time reassembling customer templates, and a lot more. In a way, the reason why I have all these complains, is because this tool is extremely versatile. Still they seem to work hard in make it better and also, I haven't yet came across any bug.

Also, whatever the documentation and syntax complexity adds in pain, the prompt help from the support team, makes up for it.

Definitely recommend it

Generating PDF file has always been a pain for us for the last 15 years. We went through multiple commercial and in-house solutions, and none of us ever impressed us as much as Carbone.io did for ease of use.

I had technical questions and within moments, two of the core employees were on the online chat on their website. Both answered all my questions promptly.

Life at our company is entirely different now because of Carbone! Prior to using Carbone, report generation was a challenge and manual work. Now, however with Carbone's incredibly easy-to-use interface and powerful customizations we are easily able to create the reports fitting our needs. There is so much we can easily do: personalization at scale, layout complexity exceeded by dynamic parts of the app and all without a headache's worth less work. We now present our reports in a polished and professional way, easy to adapt for different audiences and purposes. We genuinely have changed how we report, thanks to Carbone.

The special thing about the Carbonet team is that everyone immediately takes care of your individual problem.
They also give you tips on how you can do something better.
I feel very well looked after there.