Care Alarms Avaliações 57

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love it! I’m really happy with the quality and the whole experience. Everything went smoothly from start to finish, and the product arrived exactly as expected.

Avaliado com 5 de um total de 5 estrelas

We invested in this epilepsy alarm as we lost our daughter last year to sudep and Our youngest son has the same epilepsy Before buying this alarm we where all on edge day and night sick with worry... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The watch tracker is wholly unsuitable for people with dementia. Too many features that dementia patients can’t use and just cause confusion. The returns policy totally denies a person their statutor... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful member of staff. No sales pressure. The lady On the phone was able to explain how the pill dispenser worked. You can safely leave the patient to take the tablets themselves wi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Equipamentos médicos

Escrito pela empresa

At Care Alarms, we specialise in advanced care alarm systems and telecare solutions designed to enhance the safety and well-being of those in need. Whether you're a professional carer or someone looking after a friend or loved one with conditions like dementia or Alzheimer's, our wide range of products, including care alarms, anti-wander alarms, bed and chair leaving alarms, bed wetting alarms, movement alarms, pagers, transmitters, receivers, nurse call items, and sensor mats, offers the support you need. Our commitment to quality is underscored by our ISO 9001:2015 certification, ensuring that each product not only meets rigorous safety standards but also embodies our dedication to reliability and customer care. We source our extensive inventory from some of the world’s leading suppliers and manufacturers, guaranteeing top-quality solutions for diverse care needs. In addition to our premium products, CareAlarms.co.uk is a valuable resource for information. Our site hosts a rich library of guides and blogs, written by experts, that provide insights into using care alarms effectively and enhancing the caregiving process. These resources are designed to help you make informed decisions and use our products to their fullest potential. Our user-friendly website ensures that finding and purchasing the right products is straightforward and hassle-free. With CareAlarms.co.uk, you gain more than just equipment; you receive a partner in care, helping you ensure safety and comfort for those you look after. Choose CareAlarms.co.uk for peace of mind, where quality and customer care come first, supporting you in delivering exceptional care every day.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

57 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

I love it

I love it! I’m really happy with the quality and the whole experience. Everything went smoothly from start to finish, and the product arrived exactly as expected.

18 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

We got same exact one before lasted for…

We got same exact one before lasted for many years . Unfortunately broken by accident so we had to go with a new one . We hope will be the same impact and long lasting replacement. So far good no complaints, we just noticed smaller size compare to before but still happy will it .

6 de fevereiro de 2026
Avaliado com 4 de um total de 5 estrelas

Delighted to find a GPS tracker…

Delighted to find a GPS tracker watch for my husband who has moderate stage dementia. I just need to get him to wear it! The location isn't reliably accurate when it's at home and when he has worn it out. The location is frequently several streets inaccurately away from where it should be so I have to recalibrate it regularly!

22 de janeiro de 2026
Avaliado com 2 de um total de 5 estrelas

Unresponsive Aftersales

Had issues with the product. Found the aftersales team pretty unresponsive to email and and had to repeatedly chase by telephone for answers and updates. They eventually sent a replacement but same issues. Decided to bypass Care Alarms and speak directly with manufacturer who confirmed defect and advised solution.

14 de janeiro de 2026
logotipo da Care Alarms

Resposta da Care Alarms

Dear Sharon,

Thank you for your feedback. We are sorry for the frustration this experience may have caused.

We would like to assure you that we take all technical concerns seriously.

When the first unit did not retain its settings, we followed standard procedure by providing a pre-paid return and a brand-new replacement to ensure you had a working device as quickly as possible.

While the manufacturer has since provided a specific adjustment to resolve the battery connection on your unit, we believe that providing a brand-new replacement is the most effective way to support our customers when a fault is suspected.

We are glad that a solution was found and have shared this feedback with our team to enhance our technical support for this model.

We are pleased to hear the clock is now functioning as intended and we remain available should you require any further support.

Kind regards,

Victor
carealarms.co.uk

Avaliado com 1 de um total de 5 estrelas

Would not recommend

Ordered a care alarm watch from them for my dad. The thing was so complicated that neither me or my partner could figure it out for ages. I’d say we were both pretty tech savvy.

If we struggled then, a 78 year-old would have no chance. We finally got it working but it took two hours plus a phone call where the customer service agent couldn’t help and told us to ring the manufacturer.

I wouldn’t recommend it at all.

5 de dezembro de 2025
logotipo da Care Alarms

Resposta da Care Alarms

Dear Scotty,

Thank you for taking the time to share your experience.

We’re very sorry to hear that setting up the care alarm watch was more complicated than expected.

As an online retailer, our team isn’t technically trained on the operation of this device, and we understand that it can be frustrating.

While we always do our best to support our customers, for detailed setup, troubleshooting, and technical guidance, the manufacturer is the most suitable point of contact, as they have the specialist knowledge and resources to provide the most accurate and helpful assistance.

We completely understand that even tech-savvy users can find certain devices challenging, and we appreciate your patience in working through the setup.

Thank you again for your review, and we hope your father is now able to use the watch comfortably and confidently.

Kind regards,

Lakshan
Care Alarms team

Avaliado com 5 de um total de 5 estrelas

The ordering process worked fine

The ordering process worked fine. My only issue was that the website gave the impression that the device was in stock and would arrive within 1-3 days In reality it took close to10 days from ordering which was very inconvenient.

9 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Watch not suitable unfortunately

I bought a fall detection watch for my mum but unfortunately it was a bit too big for her and said she wouldn’t wear it so I had to return it and Care Alarms refunded the money no problem

20 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Not Suitable For People Dementia

The watch tracker is wholly unsuitable for people with dementia. Too many features that dementia patients can’t use and just cause confusion.
The returns policy totally denies a person their statutory rights under both distance selling regulations and Consumer Rights. Avoid.

14 de novembro de 2025
logotipo da Care Alarms

Resposta da Care Alarms

Dear Anne,

We are really sorry to hear about the issues you have experienced with your watch tracker.

Further to your comments, I can confirm that we have emailed you a free returns label, and that we look forward to receiving your return and resolving this matter as soon as possible.

Kind regards,

Care Alarms Team

Avaliado com 5 de um total de 5 estrelas

Perfect alarm

The alarm is perfect for a severely disabled person who can activate it with the slightest touch when help is needed

16 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

The clock for the hearing impaired.

I ordered a clock for the hard of hearing from Care Alarms ,it arrived within 2days well packed.The clock has 3 functions which work extremely well and are adjustable.It works to wake you up and I would highly recommend.

15 de outubro de 2025

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