Opodo Avaliações 77

My Husband (an Opodo Prime Members) booked and paid for a flight (about £360(. Upon check in it turns out that Opodo had not paid the airline and so they had cancelled the flight (we had not been notified of this).We then had to book a last minute flight directly with the airline as Opodo were not answering their phones. This cost us around £900+. After about 2 months of chasing, Opodo have refunded the £360 price of the original flight but are refusing to refund us the balance, so we're £540 out of pocket. We will never use this scam of a company again. They literally had one job to do and failed at that and refused to compensate us.

Ich hab nur ein Flug über Opodo nach Spanien gebucht.
erstmal wurde DIREKT Geld von meinem Konto abgebucht, obwohl der Flug nicht mal bestätigt war und in der Email von Opodo auch stand, die Bestätigung dauert nur wenige Minuten und ihr Konto wird nicht belastet.
Geld wurde also abgebucht, keine Flugbestätigung auch 24h später erhalten, musste dann ewig mit dem unfassbar schlechten KI Hilfezentrum schreiben, irgendwann dann doch wenigstens die Flugbestätigung.
Ich habe beim Buchen nix weiteres Abgeschlossen oder gekauft, aber dann eine Woche später gemerkt, das ich durch die Buchung des Fluges automatisch ein Abo für zusätzlich 120(!)€ abgeschlossen habe, was noch 5 Tage kostenlos wäre und sich dann zahlungspflichtig unbegrenzt verlängert.
Wollte das direkt Kündigen, in der App erstmal nix gefunden. Da wurde ich nur verwiesen, ich MUSS es telefonisch kündigen. unten stand klein jedoch auch ,,online kündigen“. Hab drauf gedrückt, komme da nur auf eine schlechte Website, bei der auch nur steht ich kann es NUR TELEFONISCH kündigen (auch NICHT 24/7, sondern nur unter Tags). Hab also angerufen, erstmal 5min KI Stimme wieder die die hälfte nicht verstanden hat. Als die Stimme mich dann gefragt hat, ob ich wirklich kündigen will und ich wieder gesagt habe Ja, wurde ich mit einem echten Mitarbeiter verbunden, der mir 8min anstatt mein Abo zu kündigen mir vollgelabert hat und versucht hat mir ein anderes Abo zu verkaufen.
NIE WIEDER OPODO‼️
Mein Flug ist erst in ein paar Tagen und schon jetzt nur versteckte Kosten, schlimmer Kundensupport und nur Probleme.
Lasst die Finger weg und bucht bitte direkt, wirklich günstiger ist es da auch nicht

Absolutely iniquitous. I chose not to sign up for their 'Prime' or any other additional levels of service, complete my booking, enter card details and am notified 'the search has failed. Try again'. I continue, and suddenly fares that were £150 each are £250 each. This evening I've learned an important lesson: never to use Opodo in future.

We had a terrible experience with Green Motion Portugal. ,Despite a confirmed booking, they left us stranded at the airport on 8th April because we arrived after closing hours — something they knew when accepting the reservation.

We weren’t the only ones — another young family was left in the same situation. We booked through Opodo, yet neither company has taken responsibility or given us a refund.

Completely unacceptable. Avoid.

Misleading customers , made a booking flights , offered free trial for 30 days , in 24 hours they charged £ 99.99 . After arguing with customers services they now offer £ 46 refund , but they don’t accept full refund because edream signed up is considered the same . How is that ? Two different names ? Misleading customers .
Be aware , the are cheating .
Never again I will use theirs sites

Scammers Opodo
I reported so many times.
Answer, we will sort out your problem.
But nothing, no reply.
They took £344.87
All call centre’s in Egypt and in India. Worst
And stupid Robot.
Getting no where

Me han cargado 99.99€ sin ninguna autorizacion son unos piratas!!!

Abzocke, versteckte Kosten, schlechter Kundenservice, man wird vertröstet mit "Rufen Sie in 3 Tagen nochmal an."
Super schwierig aus der Prime-Mithliedschaft rauszukommen
Finger weg!

⚠️ @opodo prélèvement de 89,99 € pour un abonnement Prime que je n’ai jamais souhaité renouveler. Refus de remboursement malgré ma contestation via PayPal et un signalement officiel sur SignalConso. Dossier transmis à la DGCCRF. Pratique contestable qui touche de nombreux consommateurs.

If i could rate this website 0 stars I would. Please beware of this website they are scammers!

Scam company- paid to have me and my husband on the car, and because the booking main driver was in my husbands name but credit card in mine they told me they can’t edit the name on the booking and that the car isn’t available anymore and if I want one I would have to book it at todays market price or not get my money back. SCAM company they are a broker not the actual company that rent the cars. They also charge you for children’s car seats and additional
Drivers and when you arrive the airport you have to pay again. Hundreds of reports on them saying how they take ages to refund or don’t refund at all.
I am reporting them to the ombudsman

It’s cheating!
I signed up for what was clearly advertised as a 15-day free trial, but I was charged without clear consent and without a fair chance to cancel. The cancellation process is extremely difficult, and customer service does not respond properly.

This feels misleading and untrustworthy. I have requested a refund and cancellation, but the experience so far has been frustrating and unacceptable.

I would not recommend using this service.

Don’t ever hire a car from this company, I had a horrible experience with them,
I hired a car I never received any email with booking details , I got there they couldn’t even find my bookings , I didn’t know I would need a PID to hire this car so they didn’t let me take the car , AND didn’t refund my money because “the pick up time was passed “ already by the time we sort this out . Horrible I would give 0 star if possible

Very disappointing experience with Opodo. I cancelled my Prime subscription, yet they still charged my card afterwards. On top of that, the platform does not allow me to remove my payment details, which raises serious concerns about transparency and data handling. Customer support has been unhelpful and slow to respond. I would strongly advise checking all charges carefully before using this service.

misleading, dishonest advertisements hidden costs, unfair terms

⚠️ OPODO PRIME SCAM ALERT ⚠️

Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying.

First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they’ve closed their Twitter support and left Resolver just to hide from complaints.

If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam

It’s the biggest scam ever. They didn’t refund the money for the best price guarantee. Didn’t call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines

Avoid at all cost. Paid for car 5 months in advance to collect it on Christmas Eve. Collection details unclear and eventually discovered there is no car at the airport. Apparently Opodo didn't share our details with rental company (express). Chat on the website not working, unable to contact them in any other way and they're refusing to return money.

On m'applique un renouvellement automatique que je n'avais pas demandé.

Je désires donc officiellement résilier et je m'apperçois qu'il est très difficile de trouver la rubrique. Finalement je la trouve et on me dit d'appeler un numéro. Le numéro ne fonctionne pas.
Je cherche sur internet et en trouve un autre (bizarre) il fonctionne pas non plus. En deux heures j'en trouve un troisième et il marche pas. Finalement je passe par Sepastop société spécialisée dans la résiliation de contrats. ILs font ma lettre et l'addressent à une entreprise dont le siège est en Espagne (alors que les numéros m'envoyaient en Angleterre) le nom n'est plus Opodo mais Edream.
Bref une arnaque absolue et des boites chinoise à pas en finir. TOTAL 89 euros jetés pour rien que je ne récupérerai jamais plus le 17 euros pour l'aide (précieuse de Sepastop).

FRAUD from the company - they hold information about purchase done by thieves and will not help me get my money back, I now know the booking number and that my name is on it and the still will not refund my money - 2000 EUR - this business supports FRAUD - BE VERY CAREFUL IF you deal with them.