good service and the cars available were all of a high standard. Sales rep was helpful and chatty without being pushy or overbearing. Gave us plenty of time to discuss options and consider. Only is... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A great experience from first going to the garage to look at cars to driving away in one. No pushy sales, they don't approach you and give the hard sell, they just make themselves available once you n... Ver mais
A empresa respondeu
We had a great experience with Carlingo and in particular Jimmy, he was very knowledgeable and helpful when we were choosing our new car and let us test drive and see multiple cars which was very hand... Ver mais
A empresa respondeu
The staff were amazing and very informative about all the cars they have on site. There are so many cars to choose from they know all the details about them and it gave us great confidence in buying f... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Carlingo, we want to help you buy a car, not sell you one. Which is why we don’t do sales pitches or deals. Just high-quality cars at fair and affordable prices. Because when we say our cars speak for themselves, we mean it. Here at Carlingo, we’d rather chat through what you’re looking for face-to-face and then recommend some choices from our great range. Then let our cars do the rest. Nothing is too much trouble. Just ask! We don’t sell you a car then turn our back. We’re always available if you’ve got any questions or would like some expert car advice. Just call us or pop into our Harrogate car showroom for a chat.
Informações de contato
Freemans Way, HG3 1DH, Harrogate, Reino Unido
- 01423 803960
- hello@carlingo.co.uk
- carlingo.co.uk
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A pleasant experience throughout
A pleasant experience throughout. Part exchange of my old was smooth. On collecting my new car the paperwork was done efficiently for me.
A minor blip was that my pack for the new car contained the wrong V5. this was rectified immediately.
Jimmy dealt with my initial purchase and Amy did the handover both were great to deal with.
Mr Geoff Bank
17 de junho de 2026
Resposta da Carlingo
Hi Geoffrey,
Thanks for taking the time to leave us a review.
We're delighted to hear that your part exchange and collection experience went smoothly, and that any issue with the V5 was resolved quickly. We'll be sure to pass your kind comments on to Jimmy and Amy.
Enjoy your new car, and we hope to see you again in the future.
Best wishes,
Carlingo.
Friendly staff
Friendly staff, no high pressure to be sold things
20 de junho de 2026
Avaliação não solicitada
Resposta da Carlingo
Hi There,
Many thanks for leaving us a 5 star review.
We're pleased to hear you found our team friendly and appreciated our no-pressure approach. We believe buying a car should be a relaxed and enjoyable experience, so it's great to know that came across.
We hope you enjoy your new vehicle and look forward to seeing you again in the future.
Best wishes,
Carlingo.
Happy with my new hyundai!
Bought my new hyundai car through carlingo. From enquiry to handover the service was brilliant. There was never any pushy sales, and when I came to view the vehicle, Adam allowed me time on my own to have a look around. My husband and Dad have got their cars from carlingo in the past, and when I need another car in future, I won't hesitate to visit carlingo. They have such a good variety of cars, in a fab condition!
22 de junho de 2026
Resposta da Carlingo
Hi Natalie,
Many thanks for your wonderful review.
We're delighted to hear you had such a positive experience with Adam and the team. Providing a relaxed, no-pressure environment and a great selection of quality vehicles is what we strive for. We truly appreciate your family's continued trust in Carlingo and look forward to welcoming you back when it's time for your next car.
We hope you enjoy your Hyundai and if you need anything you know where we are.
Best wishes,
Carlingo.
Resposta da Carlingo
Hi Blodwyn,
Thank you for your kind review.
We're delighted to hear you had a good experience with our sales team and appreciated our no-pressure approach.
We hope you enjoy your new vehicle and look forward to helping you again in the future.
Best wishes,
Carlingo.
Relaxed pleasant atmosphere.
Didn't jump on us the moment we were looking round. Adam, the salesman opened the car and left us to have a good look at it without hassling us. When we decided to buy he didn't confuse us with loads of jargon and was just a really pleasant person to deal with.
15 de junho de 2026
Resposta da Carlingo
Hi Josh,
Thanks for taking the time to leave us a review.
We're delighted to hear that Adam gave you the space to look around at your own pace and made the buying process straightforward and enjoyable. We'll be sure to pass on your kind words to him.
We hope you're enjoying your new car and thank you for choosing Carlingo.
Best wishes,
Carlingo.
Very professional dealship
Very professional dealship
Everything we requested was delt with.
Thankyou
Gwen & Keith
21 de junho de 2026
Resposta da Carlingo
Hi Keith,
Thanks for your kind review.
We're delighted to hear you found the dealership professional and that everything was dealt with as requested.
We appreciate your business and hope you enjoy your new vehicle.
Best wishes,
Carlingo.
Resposta da Carlingo
Hi Marie,
Many thanks for leaving us a great 5 star review.
It's good to hear that you were happy with everything.
Best wishes,
Carlingo.
No pressure sales and a very positive buying experience...
No pressure sales but clearly knowledgeable staff. All staff were great - welcoming and helpful. Josh was so patient but knew the details of the vehicle well and was a pleasure to deal with. Thankyou
I love my new car and I would definitely buy again from Carlingo.
10 de junho de 2026
Resposta da Carlingo
Hi Lesley,
Thanks for your wonderful feedback.
We're delighted to hear you had such a positive, no-pressure buying experience with us. Josh and the team will be pleased to know their knowledge, patience and customer service made a difference.
Enjoy your new car, and we look forward to welcoming you back to Carlingo in the future.
Best wishes,
Carlingo.
Excellent service
Plenty of cars to choose from, friendly service and decent trade in offer
12 de junho de 2026
Avaliação não solicitada
Resposta da Carlingo
Hi Lorraine,
Thanks for your review.
We're delighted to hear you found a great choice of cars, received friendly service, and were happy with the trade-in offer. We appreciate your feedback and hope to assist you again in the future.
Best wishes,
Carlingo.
The Carlingo team were excellent.
The Carlingo team were friendly, efficient and knowledgeable. Not at all pushy but very helpful and accommodating.
Pricing was clear
13 de junho de 2026
Resposta da Carlingo
Hi A Green,
Thank you for your kind review.
We're pleased to hear that our team was friendly, knowledgeable, and able to make the process clear and straightforward for you. We appreciate your feedback and hope you enjoy your new car.
Best wishes,
Carlingo.
Great team and quick efficient service
Great team and quick efficient service. Car was as described. Had one small issue with the car but the aftercare team were helpful and dealt with the issue.
Overall very positive
11 de junho de 2026
Resposta da Carlingo
Hi Ashley,
Many thanks for your review.
We're delighted to hear you found the team efficient and that the car met your expectations. We're also pleased our aftercare team could quickly assist with the issue you experienced.
Best wishes,
Carlingo.
I was left alone to look at all the…
I was left alone to look at all the cars. When I was ready I approached the sales staff. Jimmy was very good at giving advice, no pressure given. Nice friendly staff. My first visit and will return in the future when looking to purchase another car.
15 de junho de 2026
Resposta da Carlingo
Hi Karen,
Thank you for your kind review.
We're pleased to hear you enjoyed a relaxed, no-pressure experience and that Jimmy was able to provide helpful advice.
We appreciate your support and look forward to welcoming you back when you're ready for your next car.
Best wishes,
Carlingo.
Job well done!!
The whole team looked after us really well went by in our recent Jaguar I pace
Special thanks to Adam!!
Thank you, Carlingo
Stu (Lincoln)
12 de junho de 2026
Resposta da Carlingo
Hi Stuart,
Thank you for your lovely review.
We're delighted to hear the team looked after you so well during your recent Jaguar I-PACE purchase. We'll be sure to pass on your kind words to Adam.
Enjoy your new car, and we look forward to seeing you again in the future.
Best wishes,
Carlingo.
Valuation on old car was excellent
Valuation on old car was excellent, sales staff made buying new car a breeze, on the whole everything was straightforward
8 de junho de 2026
Resposta da Carlingo
Hi Paul,
Thank you for your kind review.
We're pleased to hear you were happy with the valuation of your old car and that our team made the process of buying your new car straightforward and hassle-free.
Best wishes,
Carlingo.
Great selection of cars
Great selection of cars. All the staff are very helpful and will answer any questions you throw at them. Very easy to use and they sort pretty much everything out for you
8 de junho de 2026
Resposta da Carlingo
Hi Richard,
Thank you for your kind review.
We're delighted to hear you found the process easy and that our team was able to answer all your questions. We appreciate your support and hope you enjoy your new car.
Thank you for choosing Carlingo.
Best wishes,
Carlingo.
Resposta da Carlingo
Hi Angela,
Many thanks for leaving us a 5 star review.
It's good to hear that the service was professional and efficient.
Best wishes,
Carlingo.
Absolutely AMAZING service start to Finish
Absolutely wonderful service from start to finish! Cannot fault Carlingo and the staff who helped assist me trading my old car in and purchasing my new one! Joe you are a legend and truly made my dream of owing a GTI, you went above and beyond for me. Would absolutely recommend Carlingo 100%. Easy trading, paperwork, selling, transferring and also taxing prior to leaving. Thank you so much.💓
31 de maio de 2026
Resposta da Carlingo
Hi Rebecca,
Thanks so much for your kind words.
We're delighted to hear you had a smooth experience from start to finish. We'll be sure to pass your feedback on to Joey – he’ll really appreciate it.
Enjoy your GTI, and thank you for recommending Carlingo.
Best wishes,
Carlingo.
Cars may have several hidden defects and a company who refuses to accept responsibility
One of the most disappointing vehicle purchasing experiences I have had.
I purchased a vehicle from Carlingo on the basis that it had undergone a service, MOT and 126 point inspection. Prior to purchase, I specifically asked whether there were any defects not visible within the sales photographs and was advised there were not.
Within a short period of ownership, it became apparent that this assurance was unreliable.
A trim component on the vehicle had previously been repaired using a double-sided sticker rather than the correct repair method. The repair failed, causing the trim to separate from the bodywork. Carlingo ultimately accepted responsibility and paid for the repair.
I also identified poorly repaired and poorly colour matched stone chips immediately upon delivery.
When I later requested the inspection documentation that Carlingo relied upon throughout the complaint process, none of these issues appeared to have been identified, recorded or disclosed despite existing at the point of handover.
The obvious question is: if defects that were present at handover and later acknowledged by Carlingo do not appear anywhere within the inspection records, how much confidence should a customer place in the inspection process being advertised?
The response to my exhaust complaint was equally disappointing.
Following the vehicle's first MOT and service a mere 10 months later, a £700 exhaust replacement was required. I provided photographs showing extensive corrosion and deterioration. Carlingo's response was to repeatedly rely on a single line within an invoice stating "outer casing rusted" whilst failing to provide a single contemporaneous photograph, inspection note, engineer's report or technical record supporting their own position.
Throughout the process, Carlingo repeatedly relied on the integrity of its inspection process whilst simultaneously failing to explain why known defects present at handover were absent from the very inspection records they were relying upon.
Even more concerning was that after more than a week of correspondence and only after rejecting my complaint, Carlingo suggested that the original exhaust should have been retained for inspection. This was never requested when the complaint was first raised and appears to have been raised only once it was entirely foreseeable that the removed component would no longer be available.
Despite attempting to resolve the matter amicably and offering a compromise settlement, Carlingo refused to contribute anything towards the repair costs.
My overall impression is of a company that is very quick to advertise extensive inspection and preparation standards but far less willing to stand behind those standards when legitimate concerns are raised.
Based on my experience, I would not trust Carlingo's inspection process, would not rely on assurances that a vehicle is free from defects, and would not purchase another vehicle from them.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Carlingo
Hi Ethan,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations.
We would like to clarify a few points for context. When the trim issue was brought to our attention, we accepted responsibility and arranged for the repair to be carried out at our expense as a gesture of goodwill and as the sale was a home delivery you had not seen the vehicle before. We always aim to resolve any concerns raised by our customers fairly and promptly.
With regard to the exhaust concern, this was reported approximately 10 months after the vehicle was supplied. During that period, the vehicle had been in your possession and maintained independently. We understand that the exhaust was replaced by a third-party garage before the MOT was carried out, which unfortunately meant that neither we nor an independent assessor had the opportunity to inspect the removed component and determine its condition at the time of replacement and was judged only by the garage that had replaced the part.
While we appreciate that unexpected repair costs can be frustrating, we carefully reviewed the information provided and were unable to establish that the exhaust replacement related to a fault present at the point of sale. For this reason, we were unable to agree to a contribution towards the repair.
We take great pride in our vehicle preparation standards and inspection processes. We also do not record cosmetic blemishes that we leave on the vehicle during the preparation and do not advertise this, but only the remedial work carried out. While we respectfully disagree with some of the conclusions reached in this review, we appreciate the opportunity to address your concerns and wish you all the best.
Kind regards,
Carlingo.
Resposta da Carlingo
Hi Gracie,
Many thanks for leaving us a 5 star review.
It's good to hear that you thought the service was amazing.
Best wishes,
Carlingo.
Everything was very good
Everything was very good, apart from the lack of a suitable USB cable to connect smartphone with car's infortainment system to demonstrate that the connection is possible.
29 de maio de 2026
Resposta da Carlingo
Hi Serguei,
Many thanks for leaving us a review, we appreciate the feedback.
It's good to hear that you were happy with everything apart from the lack of cable to test the integration of your phone with. We have taken this on board and have now actioned it and added it into our sales process.
We hope you enjoy your new car.
Best wishes,
Carlingo.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.