I would give zero stars if I could. Horrible to deal with. No company’s locally will work with them. Car had to be sent to Dublin, the crowd car simple recommended were also terrible to deal with and... Ver mais
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Veja o que dizem as avaliações
Worst company I have ever dealt with. Had to send multiple follow up emails just to get a response to my original emails. They only paid out a minor fraction of the claim so it's not even worth tak... Ver mais
A empresa respondeu
I was quite worried based on the other bad reviews but they must have turned a corner since. The process is quite simple and communicated well. They also work with any garage in Ireland but i... Ver mais
A empresa respondeu
Experience is good. For the first I started with reimbursement process, went well in the end to reimburse the amount. Pros: - customer service is good they were professional. - In the end... Ver mais
Detalhes da empresa
Escrito pela empresa
At Car Simple, we are committed to providing motorists across Ireland with straightforward, reliable protection for their vehicles and peace of mind when they need it most. As a regulated insurance intermediary, we work with leading brands and dealers to offer a range of automotive protection products, including Used Car Warranties, Extended Warranties, GAP Insurance, SMART Insurance, Alloy & Tyre Insurance, and Breakdown Assistance. Our focus is on delivering exceptional customer service, fair and transparent claims handling, and products that provide genuine value. We understand that making a claim can be stressful, which is why our experienced team is dedicated to guiding customers through the process with professionalism, empathy, and clear communication. At Car Simple, we believe in building long-term relationships with both our customers and our dealer partners through trust, integrity, and consistently high standards of service. Whether you're purchasing a vehicle or protecting one you already own, our goal is simple: To help keep you on the road with confidence.
Informações de contato
12 Marrion Square, D02H798, Dublin, Irlanda
- 015313000
- customercare@carsimple.ie
- carsimple.ie
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I do not recommend using this company
I do not recommend using this company. They appear to be an insurance broker selling a financial services product (including via dealers) underwritten by an insurer in Malta.
I was sold this product as an extension of the dealer warranty. When I engaged with the dealer to report a problem, I was sent direct to this crowd. I paid for diagnostics. The results showed one potential engine issue and one gearbox issue. I was quickly told that the engine issue was not covered and pointed to wording buried in the policy booklet. Then I was told (after paying for diagnostics) that the warranty was void because I had just missed the service deadline. So the gearbox warranty was void because the oil filter was changed a little later than it should have been.
Also beware of the dealers...none of these constraints were explained at point of sale. I was led to believe everything excluding wear and tear was covered. I have initiated contact with ccpc as this seems like snake oil territory to me!
Sham Company (0 Star rating)
If there was a rating of no stars I would put it on.
I bought an additional 12 month Premium warranty on a car I bought in April 2023. I got my car serviced in April 2024 and on that there was an engine management light on and I brought my car to main dealer to resolve.
On trying to make the claim I submitted my service record from my local garage who did my service and the repair costs from the Ford Dealer who did the repair/engine management fault on the car as it was beyond the capabilities of my local garage.
I have been informed that due to been over on my service mileage although serviced within the manufactures time requirements my claim is void. Ford service is based on Mileage or within 12 months. This company are pure cowboys. At every turn they were looking for more and more irrelevant information always promising response or calls but never returning with any information.
I have spoken to consumer protection commission and FLAC who have advised me to progress with a smalls claim through the courts as my consumer rights have been impinged.
The citizens information have also advised the same.
Looking at the numerous negative review I would advise anyone who has similar issues to contact these bodies for advice and assistance.
Lindsay at car simple is amazing
Lindsay at car simple is amazing. She’s kind caring professional and so easy to deal with .. she is so helpful and has helped me in every way possible
I would highly recommend car simple and Lindsay
Worst service ever…
I have handed over the car to service who recommended by them on Feb 19, 2024. And until now my car is garage. When i follow up with car simple, i dont receive any proper response from them. Even after two months they are waiting for diagnostics information?!. Dont even bother about the customer how they feel the problems. No ethics!! This warranty service is kind of scammer.

Resposta da Car Simple
Absolute waste of money
Absolute waste of money. The car dealer I bought a car off gave us this 12 month warranty and it will find
a way to not cover the problem. Stay clear!

Resposta da Car Simple
Five stars
Since buying my car 6 months ago it’s been broken 3 times and currently broken for the 4th time. Car simple have been so understanding, cooperative, and helpful. Their team is quick and responsive and have done their best to make the process as quick and easy for me as possible. I have been so lucky that I took out my warranty with them as I was able to use the warranty for towing and to get some money back for fixing the car each time. They are available on the phone/ email to answer questions. I am really happy with every interaction I’ve had with them and I recommend their service to anyone who’s looking at taking out a warranty for their car.
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