Cartrack Avaliações 139

If I could I would give them no stars they don’t even deserve one. The staff at the call centre are rude and frustrating to deal with. One hand doesn’t know what the other is doing. It took a frustrating few days to get the system installed with numerous “dropped” calls from car track where you have to phone back and spend loads of time trying to find out who phoned you.

They go through the same long winded verification process and questionnaire process in every phone call, so if like myself you have to speak to them 20 times you have to do it 20 times because the staff have been trained like robots with no brains to trouble shoot or resolve any issues that were ONLY on car tracks side.

When you say you’re going to cancel your contract they say “fine”

Worst company ever. Go to any other company but car track

3 MONTHS ON STILL WAITING FOR A REFUND ON DOUBLE DEBIT OF FIRST INSTALLMENT.they treat clients as if we have no rights.wont recomend you use cartrack rarther try another service provider

Debit order on incorrect date. Additional random fees? No communication!

In March my car was written off, I sent car track an email to ask what I need to do. I received no response, I then emailed them again 2 weeks later. It's the first time I've had a vehicle written off so I did not know all the procedures from car track. A few months later someone called to say they need to recover the tracking unit. By this time my vehicle was at a scrap yard in the middle of nowhere. Then they said i must just pay for a new unit to be installed. I decided that it was not my place to pay for all the inconvenience after they didn't bother to get back to me initially. I then asked if they could reduce my monthly fees as I was unable to use their "services " , they said yes but then the 3 year contract would start from scratch. When I asked to cancel they gave me a settlement fee that was equal to the balance of the contract. They are absolutely terrible to deal with, the staff are unhelpful and there is no help offered. Eventually they just debited my account for the cancellation fee even though I had put a stop on their debit order. A cancellation fee should be reasonable, not the full balance without anything in return.

You employ a bunch of useless individuals that sit in the chair for a paycheck. You have grown to big as a company to truly care about customer service and your automated respinses proove it. I got charged for work yet to be done almost a week later andbi can not recommend your company in good faith to anybody.

Very poor communication. I scheduled an appointment for today, took a day off for the fitment . I did not receive an sms called numerous times and did not receive any tangible response. What about my time and airtime used to call yet there is an appointment. Total rubbish. I swear. I called and wasted my time, was put on hold by Precious until I ran out of airtime. Did she call back no. Poor communication and poor customer service.

Pathetic service from the PE branch. Would not recommend the, whoever is running that branch is a clown.

I would love to give all the details of how terrible car track is but I'm already too tired by their lack of service to care. Can't complain about service when their is none.

I have a unit installed at the dealer. Not my choice of tracker. Had to call 4 times only to be told I need to go from midrand to randburg to have the unit removed. What a waste of customer service hence I do not use this tracking company!

Very poor service. I reported a low battery signal last week. The lady told me that scheduling department would phone to schedule a repair. Today I phoned to follow up as noboby contacted me. To my suprise I was told that the call was not logged and that it was going to be logged today for repairs to be validate. The lady could not tell me when this will happen in the meantime I have to struggle with a flat battery every morning.

Useless company ,stay away.Rather find another supplier.They will not assist in any way.Behond frustration

So, after Cartrack finally decided to listen to the voice logged call, having asked them to do so for close on four months, without resolve, and paying for a service which was by all accounts redundant, given that the unit I asked to de-install from my old car and re-install into my new car had not happened, they conceded that I indeed had a month to month contract and not a three year contract. This was brought about by their social media dept contacting me to address the issues raised in my earlier social media expose. They also accepted my cancelation and sent me correspondence to the effect. They now feel it necessary to constantly harass me telephonically, as well as text and email, begging and demanding me to pay R 109 which they deem to be owing. I have explained to them that I don't owe them anything and that they in essence owe me and warned them that I shall expose them on social media but they are relentless.
Cartrack I have the stomach and the stamina to go the distance, bring it on guys. Sue me for the R 109. Watch this space.

A team that is always available for all inquiries. A team that readily communicates and collaborates with our team to provide exceptional services and products. A team that fields call and emails from our entire mine! A special mention to Samantha Andrews, who is always at the forefront of this, who is quick, helpful and friendly (and super consistent). Thank you!

Monthly reports on time, when something is wrong the team immediately advises me.

Great Team to work with. Assistance is quick and service also friendly.

Every time I have an enquiry and contact Cartrack - they are super-efficient and very friendly. There is never an issue with assisting me.

Thanks Cartrack

Cartrack

It is consistently a pleasure to collaborate with this team. They provide timely updates and offer exceptional assistance tailored to my needs. Their commitment to continuous improvement in service quality is commendable, and I would confidently recommend their services to others.

Over the past 24 months Cartrack have listened to the customers and provided great hardware and user interface. They have been focused on developing better solutions for the mining industry. They have been flexible and delivered to a high standard.
Samantha Andrews has performed well in moving the ADAS system mining forward. She is always available and goes the extra mile. She and her team plus the AA team have significantly reduced driver behavior risk at SISHEN

I am very disappointed. Actually the word "disappointed" is not even relevant enough to describe how i felt after being helped by a consultant by the name of Mpho Mkhabela at cartrack. That lady was so rude to the core. I ended up asking her to transfer me to another consultant because Wow! I couldn't take it anymore!