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Cartwright & Butler Avaliações 

181
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a mixture of gifts and snacks for the home. DPD didn’t deliver as expected but I received an incredibly swift response to my email from C&B, who resolved the issue in a very thorough manner, w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Received a hamper as a gift from employer. All the products inside were well packaged. The box itself was customised with company logo, which I think is great for corporate gifts. I haven’t tasted any... Ver mais

Detalhes da empresa

  1. Exportador de Alimentos e Bebidas
  2. Fornecedor de Brindes
  3. Fabricante de Alimentos
  4. Produtor de Alimentos
  5. Fornecedor de Produtos Alimentícios

Escrito pela empresa

Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

181 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(181)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Delicious range of butter fudge.

Delicious range of butter fudge.
My favorite being Salted caramel.
Very creamy and a lovely taste of butter.
Well worth the money and makes a great gift if you can keep it long enough to give away!!
Happy to recommend

28 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

High Quality Goods

Gorgeous Products. I first found some of the C&B Hampers on another website and bought a small hamper for my parents 50th anniversary and they particularly loved chocolate wafers. Also included Orange Juice and a variety of biscuits. So found Cartwright and Butler website and ordered a bigger Hamper for my Dad’s Birthday. He was very happy. They offer a great range of fantastic products, sweet and savoury. The Hampers can be personalised, pick and choose your own items. You can also just buy individual items of your choice. Their range of products will suit every pallet and budget. Highly recommend.

1 de agosto de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good quality products and responsive customer service

Good quality products. I have never been disappointed with the taste or quality of their biscuits and the containers. I like how you can get biscuits in cartons or tins depending on the purpose you want them for - own consumption or gifts. Love their themed commemorative products. Tins are real keepsakes.
I am surprised at some of the comments about the delivery. Bear in mind that the company is not responsible for the actual delivery, just the dispatch. It is the courier services they use - usual variety of DPD/EVRI/ Royal Mail. I had a problem with a delivery recently - my fault, mistakenly put wrong door number. After several failed attempts at delivery when the parcel was returned to the depot, I contacted C&B customer service who had it re-labelled correctly and the parcel was delivered pronto.
Very happy to continue using their products and services.

14 de outubro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

We like the rosemary thins but in the…

We like the rosemary thins but in the majority of boxes they arrive broken, sometimes in so many pieces that they are almost crumbs.

28 de outubro de 2023
Avaliação não solicitada
logotipo da Cartwright & Butler

Resposta da Cartwright & Butler

Hello, I hope you are well and thank you for your feedback. Our sincere apologies for the delay in response. I'm sorry to hear that the majority of the boxes arrived broken. This is not the level of service and products we hoped to offer our customers. Rest assured this will be pass to our Quality and Dispatch Team.

If in case this will happen again in your next order which we absolutely hope it won't, kindly contact our Customer Care Team at care@cartwrightandbutler.co.uk so we can investigate and assist you further.

Avaliado com 5 de um total de 5 estrelas

Great gifts

I bought their biscuits for my friends from aboard and they absolutely love them, it’s great gifts for friends and family.

5 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchase 2 x hampers (1 gift and 1…

I purchase 2 x hampers (1 gift and 1 for the family) from C&B
I was extremely pleased with the products, all the contents the biscuits and treats were of fantastic quality tasted amazing. the wooden hamper box is reused in the house. I would certainly go to C&B for hampers or luxury food for gifts / special occasions

16 de junho de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

3rd Year of purchasing these hampers

3rd Year of purchasing these hampers , boxes and selections for Christmas presents . This year we choose to add our own selections . Wow so happy with the result .
Like previous years the quality and professionalism of the packing, layout and produce hits the top bar !!!

:D thank you

28 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered on the 30th of August

Ordered on the 30th of August, selected the normal delivery option so I expected it to be delivered on the 4th of September but to my pleasant surprise it was delivered by the next day! I made the order from Cape Town, South Africa for a friend in Birmingham and it certainly made their day because they were having a rather hectic work week! I'm impressed by their service and quality of their products!

31 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Personalized gift

Personalized hamper which I send to my friend for her birthday was amazing!!! Great quality, amazing taste and you can tell that has been wrapped with love!

17 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the lovely ultimate family…

I ordered the lovely ultimate family get together collection and a few chutney's for a birthday get together with my family, it arrived on time and everything was perfect condition and tasted amazing and 100% worth the money recommended

1 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wish I had read these reviews first! Do not buy from them!

Wish I had read these reviews first! What a horrible company to deal with. Ordered a hamper and PAID extra to insure delivery on an exact date - never arrived. AND - apparently - they have no customer service over weekends! So the hamper that was to arrive on a Friday for a wedding - we can’t reach a soul to help. And now it’s too late and the wedding party is gone. And I still can’t get any help and the tracking number shows as invalid!! DO NOT BUY FROM THIS COMPANY!’

26 de maio de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Badly wrapped hamper

Hamper arrived late. It was in 2 very flimsy boxes, not the sturdy "Kraft" boxes they say they use and both boxes were squashed! Consequently some items were damaged. The tissue paper inside was completely creased up and ripped and looked like it had been used before! I couldn't send it back as it was for a 90th Birthday 3 days later. I took a few photos but they didn't want to see them and they just blamed the couriers! In this instance the couriers were not to blame, at all. In fact I was surprised there wasn't more damage! I'm just glad I had the hamper delivered straight to me...at least I could re wrap it and try to make it look a little better. VERY disappointed.

29 de abril de 2023
Avaliação não solicitada

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