Carworld Avaliações 

NIGHTMARE BEFORE XMAS!!! wouldn't wish this upon my worst enemies.

We almost escaped the grips of this monstrous establishment! After walking out when not agreeing on a price for our part exchange vehicle, we almost made it to our car, and then out runs the sales rep, all dramatics included 'We'll accept your offer!' Oh how I now wish she never came out running..

The first week with the vehicle tricked us into thinking we had made a good choice, apart from the fact the emergency wheel repair pump that was in the boot when we test drove it, and included on their vehicle ad, had mysteriously disappeared! I let it slip. But then the curtains started to fall, the honeymoon was over and the problems started to come. Firstly the car had decided to chuck its oil all over my drive, a quick look underneath revealed a waterfall of oil seeping from around the engine. Fully aware that this is not what a £17,000+ vehicle should be doing soon after purchase. I gave Carworld a ring. I was immediately told on the phone that the workshop was fully booked for 2 weeks and I was to go through the warranty as that's what they would do. (PS we bought a years warranty on top of the vehicle. What a waste of time that is). I came to my senses and remembered that I was well within my 30 days of purchase and tried to get Carwolrd to take the vehicle for repair and supply me with a courtesy vehicle. Again I was fobbed off and told there wasn't time and no courtesy vehicles available. I'd had enough, we decided to drive down to carworld and sort this in person with screaming kids in tow. Suddenly they were taking the car and a courtesy car appeared for us in the car park! A miracle (although barely road legal and falling to bits). We left them the vehicle and drove home.

2 weeks later my vehicle was ready for collection. We picked it up and drove a total of roughly 200m before the engine management light came on. We immediately turned around and took it back. They run a diagnostic on the vehicle and told me the egr filter needed replacing and this would take 3 hours but wouldnt be done until tomorrow. We went home and looked into our consumer rights even more, to which established we could reject the vehicle again now there is a new fault. We did so that evening and came the next day we rang to get this rejection sorted… to which Stephan said we are unlikely to get a refund and no managers were around to do this as this isn’t something the “aftercare” deal with. After we felt backed into a corner with no solution and accepted the 2nd repair in which they said wouldn’t be able to be done now for another day or 2 due to staff illnesses. We then looked up our rights in more depth and decided to reject the vehicle again later that night and advised them NOT TO REPAIR to which they acknowledged the email and said it was a serviceable item fault which isn’t worthy of a rejection. Next morning after more back and forth conflict about the rejection he made us aware that the repair had already been done and they hadn’t seen our email in time even though they acknowledged it the night before! So rejection was out the window. We felt we had no choice but to take the vehicle back again. It was all turning into mind games and deception.

We had the car back 1.5 days before (you guessed it) engine management light AGAIN. This time I was tired of their games. I took the car to an independent garage for diagnostics. The scanner reviewed 4 onboard faults with the most serious being camshaft position error, circuit fault! The mechanic made me aware of the possibilities of engine timing issues and stretched timing chain! The car was not safe to drive, which wasn't nice to hear when my wife, 3year old and 5 month old have been using daily.
Rejection email sent again and now the
LETTER BEFORE ACTION sent via post / email in which the dealer is not agreeing to the deadline stated, we’ve now pushed this back to 30 days. 7 days was perfectly reasonable to “internally assess” the vehicle there end when it takes independent garages a max of 20 minutes to discover the faults of the vehicle on these diagnostic tools.

I have 70K Instagram followers on my home/ lifestyle blog and has been a great platform to provide support through this situation. Considering my followers are all over the UK, in the past days of sharing the situation I already can count on 1 hand people that have messaged me from my area which are having/ had problems with a car from them… I just dread to think how many more people in the area and from the rest of the UK that are suffering in the same situation.

I’m a new mother, Im suffering with horrific post-partum depression and this has honestly pushed me to rock bottom. I’m on maternity leave with my 2nd baby and to know we have no car, using our children’s savings to get around whilst they delay our rights to refund is sickening.

Started off well no pressure while looking. Found a car agreed to buy and collect when checked and valeted. The boot floor which covers the spare was missing we said it needed to be found and put in. All agreed.
Went to collect, it hadn’t been valeted, and there had been no attempt to find the part. The check over no idea? but now doubt it. It all went down hill from there. Team members blamed each other telling us the other was unprofessional. They refused to take the cost of the part which is £380 off the price of the car but promised they would order it and deliver it. Eight weeks later still no part. Constant excuses from different members. Non returned calls. A nightmare I wouldn’t recommend anyone there. While there we were not the only customer having an issue!

AVOID!!!!! AVOID AVOID AVOID!!!!
I don't even know where to start.
We brought a BMW x1 3 weeks ago. Started perfectly until it broke down on a busy road with my 3 kids in the back. Rang and asked if we could take it in guy said yes it needs to come here as only 8 days old and we have the RAC thing with them.
Husband turned it with them and sales manager was fuming. Shouting and hurling all sorts of abuse at my husband for embarrassing them by rocking up with a broke car.
Shouldn't have sold us a broken car then.
2 weeks later we still don't have the car back and they have our 13k cash still.
Absolute cowboys.
I'm fuming but can't do anything as it's in my husbands name and he doesn't have a back bone.
Avoid this place like the plague.
We've been told if we want to reject the car it'll take 3 weeks to get our money back.
So we will have another 3 weeks without a car and no money.
He also said and I quote "when they check the car they will make up scratches and dents so they don't have to give you all your money back"
DO NOT GIVE THESE GUYS YOUR MONEY!!!!!!!!!

Stay away from these guys. Not trust worthy. Very quick and easy to buy a car but if you have any issues they'll take months fixing it and do 80+ miles joy rides as a "test " Not interested in going in detail as its extremely long. But car was sold unfit to be on the road. They had my car for a total of a whole. MONTH. And there are still problems mechanically after they claimed to have fixed it. I had to get finance company involved and now in contact with a laywer as they badly scratched my car in two locations and refuse to pay for the damage repair, and conveniently when waiting for the photos to "download" the locations where they scratched my car was cut off from the photos.

Trust a stranger for once in your life. Stay away or you'll regret it. Alot of potentially fake reviews on google. They stand out like a sore thumb.

They deleted their trustpilot account or something and remade it as there was a heap of terrible experiences. Regarding carworld Peterborough.

I thought the days of blood sucking second hand car dealers were over. Sadly not. VERY poor p/x offered, no negotiation on price, and little knowledge of the cars. Only interested in money. Had to nag for 2 weeks to get my £99 'deposit' back. Not a pleasant experience. Go somewhere else.

I got home with car safely. Next morning rang RAC free cover provided by carworld. Battery flat . Contacted Steff in after sales . Agreed to pay for new battery. I paid and they reimbursed my money in one day. Fantastic aftershaves service.