Took 6 weeks to arrive
Took 6 weeks to arrive, and item was a dupe and poor quality, phone case doesn't fit properly and keeps sliding off, customer service slow and unhelpful. avoid.
27 de abril de 2026
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Detalhes da empresa
Escrito pela empresa
At CASED LONDON, we create premium designer phone cases and mobile accessories that blend high-end fashion with everyday functionality. Our curated collection is crafted for those who want their tech to be as stylish as the rest of their wardrobe.
Informações de contato
Reino Unido
- info@casedlondon.com
- casedlondon.com
2,5
Ruim
9 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 24 horas
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Avoid!
Avoid!!
Awful customer service took weeks and weeks for a case to arrive!! Ended up with a charge back from my bank before it arrived!! Stay clear!!
24 de abril de 2026
Resposta da CASED LONDON
We’re sorry to hear about the delay with your order and understand your frustration.
Unfortunately, on this occasion, there were significant delays within the delivery network that were outside of our direct control. However, we recognise that this does not change the experience you had as our customer, and we apologise for the inconvenience caused.
We have since resolved this issue and all orders are being delivered on time.
Delayed my package for more than a month
24 de abril de 2026
Resposta da CASED LONDON
We’re sorry to hear about the delay with your order and understand your frustration.
Unfortunately, on this occasion, there were significant delays within the delivery network that were outside of our direct control. However, we recognise that this does not change the experience you had as our customer, and we apologise for the inconvenience caused.
We have since changed delivery partners and no issues have been reported since.
My order never arrived
My order never arrived. Customer service absolutely appalling. It wasn’t until I reported them that I finally got a response which was totally inaccurate. Very disappointed daughter who was really looking forward to getting a new phone case for her birthday.
24 de abril de 2026
Resposta da CASED LONDON
We’re very sorry to hear that your order did not arrive and understand how disappointing this must have been, particularly as it was intended as a birthday gift for your daughter.
We take delivery issues seriously and always want to ensure our customers receive their orders or a suitable resolution. Unfortunately, we have been unable to identify your order from the information provided in this review.
Please contact our customer support team directly with your order number so we can investigate this matter as a priority. If your order has been lost in transit, we will be happy to arrange either a replacement or a full refund in line with our policy.
We would appreciate the opportunity to resolve this for you and hope you’ll get in touch so we can put things right as quickly as possible.
DO NOT USE
DO NOT USE.
Placed an order on 17th April 2026, nothing heard since. Nearly a month has passedI Have tried multiple ways to contact them though phone calls, emails, online chat but nothing.
Email from Evri on 27th April saying awaiting order. Nothing since.
4 de maio de 2026
Avaliação não solicitada
One of the cases fell apart with a…
One of the cases fell apart with a week. Won’t be buying again.
20 de março de 2026
Bad customer service
I returned my item due to poor quality, I had to fight for a return and a month later still not received a refund despite sending the item back. Impossible to get a response from anyone, a really poor service.
13 de março de 2026
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