Above and beyond customer service excellence
Read this before scrolling. ABOVE, AND BEYOND the definition of understanding, co-operation, kindness, and no judgement when asking for not a deferral, but a complete reduction on a loan into the second installment. Sudden employment hours left me zero choice but to contact, and explain the reason for a 50% reduction in my newly renewed loan. The response? They stepped right up, and offered me an ongoing decrease in bi weekly payments until every last dollar was paid off...With NO calls to employer, with NO harassment emails , with NO sudden unexpected debits other than the agreed amount, with genuine compassion and gladness for a customer when that customer writes with joy that the loan is finally, paid off . You know what? Go no place else, because life happens, and when it does, they will be completely on YOUR SIDE..Thank you for everything, Cashnu!! xo








