Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently purchased the El Nino TV cabinet and the Marty dining tables and I’m honestly so happy with both pieces. The El Nino TV cabinet is exactly what I was after really well made and the desig... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently upgraded our dining setting with the Marty Dining Table and a set of Wishbone chairs from Cassa Vida. It's brought such warmth and life to our family space! The Marty Dining Table i... Ver mais

Avaliado com 1 de um total de 5 estrelas

I purchased a bed during the Black Friday sales. The company has since lost my bed head and is refusing to refund me my payment of $892. Have contacted Paypal and Visa made a report. DO NOT SHOP HERE.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Once you decide on the product, I bought a white side table. It was delivered in a very timely manner and informed by a personal email by staff of delivery date which helped with logistics. when I had... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Móveis para Quartos
  3. Loja de Móveis Infantis
  4. Fornecedor de Acessórios para Móveis
  5. Loja de móveis para sala de estar
  6. Loja de móveis para escritório

Escrito pela empresa

Cassa Vida is one of Australia’s leading online-only retailers of home furniture, office furniture & hospitality furniture.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

36 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I recently purchased the El Nino TV…

I recently purchased the El Nino TV cabinet and the Marty dining tables and I’m honestly so happy with both pieces.
The El Nino TV cabinet is exactly what I was after really well made and the design is simple but elevated. It fits perfectly in my space and makes the whole living area feel more put together. The storage is also really practical without looking bulky.
The Marty dining table is just as impressive. It has such a beautiful finish and feels solid and high quality. It’s the kind of piece that instantly becomes the centre of the home! it looks amazing.
Overall, the quality, design and feel of both pieces exceeded my expectations. You can tell a lot of care goes into their furniture. Would definitely purchase from Casavida again.

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We recently upgraded our dining setting…

We recently upgraded our dining setting with the Marty Dining Table and a set of Wishbone chairs from Cassa Vida. It's brought such warmth and life to our family space!

The Marty Dining Table is modern yet timeless, fitting seamlessly in with the rest of our décor. The table itself feels sturdy and well-crafted, with a smooth finish that’s both elegant and easy to clean.

The Wishbone chairs are equally beautiful - comfortable, supportive, and clearly made with quality elements. Assembly was straightforward, with clear instructions, everything come together perfectly without any issues.

Overall our new dining set from Cassa Vida is functional, comfortable and incredibly stylish.

20 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality and follow up by cassavida

I’m very happy with my purchase. Our table looks beautiful and sturdy. The build quality is as I expected.
Delivery was as promised and the package arrived in good shape, delivered to the living room- all good.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Thank you for the great review. We are so happy with your purchase. Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Our outdoor furniture arrived a and was…

Our outdoor furniture arrived a and was delivered by the nicest guy. Very friendly. My husband put together and I am so in love. It is exactly what I have been looking for. Thank you Casa Vida team.

17 de janeiro de 2026
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

We are so happy you had a great experience! Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

I bought a beautiful black cabinet and…

I bought a beautiful black cabinet and it exceeded my expectations. Great quality, sturdy piece of furniture.
I would recommend Cassa Vida ⭐️⭐️⭐️⭐️⭐️

1 de agosto de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

So great to hear! Thank you so much for letting us know and thank you for choosing Cassa Vida.

Avaliado com 1 de um total de 5 estrelas

Incredibly disappointed with our…

Incredibly disappointed with our purchase. The delivery was delayed without any communication and the boxes arrived damaged. After opening the order post-renovation, we found the desk drawers were broken and a large dent was present. I contacted customer service immediately and sent images explaining the damage and our situation. After a 3 day wait we’ve been told there is a 5-day return policy which leaves us with no option for refund or replacement. Very poor communication and no accountability — not what you’d expect when purchasing a $1500 item. I do not recommend purchasing from this online store.

16 de setembro de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Thank you for taking the time to share your experience—we’re truly sorry to hear about the condition your order arrived in and the frustration this has caused. This is not the level of service or quality we aim to deliver, especially for such an important purchase.

We completely understand how disappointing it must have been to receive damaged items after a delayed delivery, and we also recognize that our communication fell short here. That’s on us, and we sincerely apologise.

While our standard policy is 5 days, we never want policy to stand in the way of doing what’s right—particularly in cases involving damaged goods. We’d really appreciate the opportunity to make this right for you.

Could you please reach out to us directly at support@cassavida.com.au with your order details? We’ll prioritise your case and work with you on a suitable resolution, whether that’s a replacement, repair, or another option that works best for you.

We value your trust and feedback, and we’re actively reviewing how we can improve both our delivery communication and support response times to prevent situations like this in the future.

Avaliado com 5 de um total de 5 estrelas

White TV Unit

White TV Unit - Shipping delays but kept me updated and prompt responses and delays were out of their control. Seriously good quality for the price! So impressed and love my new tv unit. Plus it comes out together!!!!

3 de julho de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Thank you Melissa. We are so glad you love your new TV unit! Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Love my new TV Unit

Love my new tv unit from CassaVida! The customer service was amazing I had all my questions answered almost immediately and had a great delivery experience!

10 de junho de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Thank you! We are so glad you had a great experience and you love your new tv unit! Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Once you decide on the product

Once you decide on the product, I bought a white side table. It was delivered in a very timely manner and informed by a personal email by staff of delivery date which helped with logistics. when I had emailed after purchase asking for a special drop off location at my home they obliged without hesitation and left it under cover and sage from prying eyes. The package was exactly as ordered. A beautiful piece to add to the bedroom. I will buy many more items on my bucket list without hesitation from Cassa Vida

20 de junho de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Wow what a review! We are so glad you are happy! Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Awesome recliner

I’ve had my chair for a couple of years now. I am happy to recommend it to anyone looking for something special. After an accident where I broke my back and neck, I was unable to lay flat. I’m up walking again, but still unable to use a bed. This chair has been a lifesaver. It’s strong, large, supportive and very comfortable

24 de maio de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

So glad we could help find you a chair that suits your needs! Great to hear! Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Found the mattress I wanted

Found the mattress I wanted, easy to purchase and kept up to date with delivery information .Very happy with the whole experience.

1 de maio de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Thank you Sue. So glad you are happy! Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Quality Furniture & Great Communication

We were very impressed with the quality of the furniture, it was better than we anticipated.
The communication regarding the delivery timing was excellent, and the quick responses made us confident that we were talking to a real person.
The instructions to put the furniture together were easy to follow.
Overall a 5 Star experience.

8 de abril de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

5 Stars sounds great to us Ian! Thank you do much for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

White Bedsides & Sideboard

Love my new bedroom bedsides and the beautiful lowboy of drawers.

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

We are so happy you are happy Elizabeth! Thank you for choosing Cassa Vida

Avaliado com 5 de um total de 5 estrelas

Very good customer service, value for money

Very good customer service. Products are solidly built, chest of drawers and bedside table pre-assembled, certainly value for money.

2 de maio de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

We are very proud of our product quality and nice of you to say! Thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Cassa Vida has a huge range of quality…

Cassa Vida has a huge range of quality pieces that stand out from the usual pieces. I recently purchased an entertainment unit and could not be happier with the service, product description, and delivery. Thank you, Cassa Vida.

29 de abril de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Well that's an amazing review! Thank you so much Cheryl and thank you for choosing Cassa Vida.

Avaliado com 5 de um total de 5 estrelas

Happy customer!

Have now purchased a few items from Cassa Vida and I’m so happy with the quality of the pieces as well as the excellent service and speed of delivery. Thanks again guys!

29 de abril de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Thank you so much for leaving a great review and thank you for choosing Cassa Vida!

Avaliado com 5 de um total de 5 estrelas

I'm extremely happy with my experience

I'm extremely happy with my experience. The service was excellent, the pricing was very reasonable and I absolutely love the piece I purchased.
The customer service team was also wonderful and I'll definitely be coming back for more in future. Highly recommended!

29 de abril de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Many thanks for the amazing review and for choosing Cassa Vida!

Avaliado com 5 de um total de 5 estrelas

Rope and timber outdoor setting

We purchased the rope and timber outdoor setting online from Cassa Vida. The setting is very nice and was just as described on the website. We received excellent service and communication from the team at Cassa Vida from ordering through to delivery.

3 de março de 2025
Avaliação não solicitada
logotipo da Cassa Vida

Resposta de Cassa Vida

Thank you for taking the time to write a review and we are so happy you are happy. Thank you for choosing Cassa Vida.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais