Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... Ver mais
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Veja o que dizem as avaliações
Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... Ver mais
For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the conta... Ver mais
A empresa respondeu
I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... Ver mais
Detalhes da empresa
- Loja de materiais para empacotamento
- Empresa de empacotamento
- Loja de materiais para restaurantes
- Atacado
Escrito pela empresa
Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.
Informações de contato
Etiquette Park, Manners Avenue, Ilkeston, DE7 8FU, Ilkeston, Reino Unido
- 01159444434
- hello@catering24.co.uk
- catering24.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very Helpful Customer Service
Lynette was super vigilant with our order and spotted an error we had missed.
Thanks to her observation, she efficiently processed our order and advised us of the correct information.
Her correspondence was polite, informative and helpful.
Many thanks
So helpful in recovering a delayed…
So helpful in recovering a delayed package
Great Customer Service and Prompt Delivery
Quick and prompt delivery of my order within 24 hours and great customer service. Box of foil tray was slightly damaged on delivery and when I spoke to customer service (Lynette) about it, it was sorted without any qualms. I had the replacement delivered promptly. Overall great service, quality products and I would definitely recommend 👍
Great customer service
Great customer service! With advice from Laura I have discovered more products this company can supply us with :)
Super quick efficient service
Super quick efficient service, had an issue with some cups and was quickly rectified by Sascha.
Many thanks great service
Excellent customer service
Excellent customer service.
Great prices & quality
Fast delivery
Would highly recommend
Outstanding service from Laura..makes a…
Outstanding service from Laura..makes a massive difference.
Items sent in 18hrs after ordered placed and 20% cheaper than my research.
Outstanding with old school customer service from an enthusiastic human being.
Excellent catering company ⭐️⭐️⭐️⭐️⭐️
I have been using different catering companies for the past 20 years and my catering needs were not fully fulfilled, but since stumbling across catering 24 Ltd I couldn’t be more pleased with the level of service we have received. You cannot beat their exceptional quality and affordable prices! Sascha is a fantastic and efficient service advisor. She was exceptionally knowledgeable and helpful. She would go above and beyond to satisfy the needs of a customer. Also “a huge thank you” to Jackie, Lynette and Laura for all of their assistance it is greatly appreciated 😊I cannot recommend this company enough to anyone looking for excellent catering services. Exceptional turnaround time👌🏻
This is an exceptional service you will possibly never find in other catering suppliers.
Best wishes
Sharon Smith
Great customer service excellent …
Great customer service excellent products would not buy from anywhere else
brilliant customer service!
Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home.
I immediately emailed customer service and requested a short delay on delivery.
Within 45 minutes they emailed back and confirmed that the delivery would be delayed as per my request.
Now why can't every company treat their customers like they would a friend? Catering24 seem to manage quite easily!
Always prompt and helpful either via…
Always prompt and helpful either via phone or email. Rarely errors but sorted quickly if occur.
First time ordering, no complaints
First time using this company, items arrived quickly, ordering was straight forward and their were one of only a very few companies that had the size boxes we wanted
I think they also followed up with a service check call after the order was delivered but someone else took the call so not clear if it was them but if it was this was also a nice touch
Great service always delivers what they…
Great service always delivers what they promise!
Coffee Cups lids .
Been using for few years now. Had a problem with cups and they replaced them.
Jackie responded to my problem and am glad that she has resolved.
Appreciated,thank you.
Problem solved quickly and efficiently…
Problem solved quickly and efficiently with minimum fuss.

Resposta da Catering24
POOR DELIVERY
Put in a order. Box came opened and damaged. Driver only took picture of open box rather than all the damage. I called and said some of the sandwich boxes were damaged and forwarded photos of all the damage to the parcel. 2 hours later was asked to supply photos of the individual sandwich box damage for consideration. I was told I should have refused delivery but the driver had already dropped the box outside photographed that it was opened and was halfway down the drive on his way back to the van . I was later contacted by their General Manager who has offerred to send me a replacement

Resposta da Catering24
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