Catering24 Avaliações 283

Have used this company several times they have never failed five star service order today receive tomorrow no problems at all, just call to confirm. always polite helpful friendly. you could teach a lot of companies about customer service

Jackie in customer services is always so helpful and does everything she can to ensure we get what we need, thank you Jackie!

I had an invoice query which was handled with professionalism, speed, and efficiency - 1st class service from Hayley - thank you!

A fast and efficient service, helpful staff and a quality product. Covers all bases!

Great support from Hayley. Our order was not delivered in full, she managed to sort it out for the later time on the same day. Fast and efficient. Thank you.

I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offered me a next day delivery which was fantastic !!!

Thanks again Hayley what a superstar !

Quick, efficient, fantastic communication. That's what you need when you run your own business 👍

We're a new business and have been using catering24 for most of our packaging. I find their items hit and miss.

Their leak-proof deli pots are not leak-proof. One lot of cups looked plain white online but had green text on them. We've had espresso lids not fit cups (apparently our fault for ordering the wrong ones) and their 8/12 Oz coffee cup sleeves do not fit the cups we buy very well.

In spite of the above, most items work well for us e.g. salad boxes, greaseproof deli paper, twist handle bags....

However, although customer service is friendly and easy to reach, their return policy is ridiculous. They don't accept returns if the box has been opened (even if the contents are useless) and have tried to charge us shipping fees for returns.

I will be looking for a new supplier altogether as the above just does not work for us. Our business enjoys building good relationships with our suppliers and I find this particular one stressful. I recommend purchasing with caution!!

Hayley from customer service has been really helpful every time I have a problem with an order or generally if I have an inquiry.
It always feels like someone is taking care of you, and values you as a customer.

Very helpful with finding out and sorting what I needed.

Cannot fault the service, first time using this company, had a query i messaged over WhatsApp, a few hours later it was answered and i placed an order, received the item the following day, will be using again and highly recommend!

Excellent service and Fastest delivery. Quality of the product is amazing

Use this company very often their products are always spot on and on time. Great service but not always the cheapest so I shop around as I am a very small business.

Excellent delivery and service, never had any issues using catering 24, highly recommend

Once got my turn, the issue was solved quick. Thanks.

Lynette has always been so helpful, had an ongoing collection issue (with courier not Cat24) and she guided me through with lots of cheer and goes above and beyond to get things sorted.

Jackie has always been so helpful, organised and works at a fast pace.
thankyou for helping me with an order placed today!

Lynnette was extremely helpful and took my order and helped with getting my invoice to me straight away

Excellent customer service, so friendly and helpful

Excellent customer service, followed up our missing parcel promptly