Cat Person Avaliações 

469
•
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Great food, all my cat will eat. Unfortunately, they are out of almost all the ones she eats. For a long time. A really long time. She now has Salmon Mackerel Shreds in Broth fatigue and isn’t eating.... Ver mais

Avaliado com 5 de um total de 5 estrelas

My Maine Coon cats (one- Leroy- is extremely picky, I've given away SO much cat food Leroy won't eat) really like Cat Person shreds and really enjoy the broth that comes with shreds. So far I've onl... Ver mais

Avaliado com 1 de um total de 5 estrelas

Placed order through Facebook advertisement. Entered my credit card information. Everything went down hill from there. Did not receive the E-mail required to set up my account. Sent messages to E-mail... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

My cat is a fan of the dry food, doesn’t care for the wet or treats. Make sure you order well in advance of running out because the length it takes to ship is terrible. I ordered a week and a half ag... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Pet Shop

Informação fornecida por fontes externas variadas

Better food, beds, and bowls. Delivered. Explore 19 high-quality wet and dry foods, convertible cat beds and more.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

469 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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3,0

Todas as avaliações

(469)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Large fish bones in tuna shreds in broth

They have recently raised their pricing, which I'm ok with as long as I can provide quality food for my cats but I keep finding huge fish bones in the tuna shreds in broth. These bones can cause damage to cats internally and can cause a choking hazard. I don't know how they process their food but something also changed with the chicken recipe because my cats won't go near them (thats the only thing I fed them before) I am overall very unhappy with the service and quality of their food now, and sadly will have to look for a different brand. Please work on these issues Cat Person

15 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Placed the order 9 days ago

Placed the order 9 days ago. Getting email saying my order will be shipped within 3-5 business days.

Ridiculous.

16 de agosto de 2022
Avaliação não solicitada
logotipo da Cat Person

Resposta da Cat Person

Hi EL! We're so sorry that your order still hasn't shipped. Our warehouse experienced network disruptions last week which created a delay in fulfillment. Thankfully, they were able to get back up and running on Thursday August 11th and all orders are being packaged and shipped as quickly as possible! You should be receiving shipping information for your order shortly. If you need us to take a closer look, please feel free to email us at hello@catperson.com and a member of our Customer Experience team would love to help you out.

Avaliado com 5 de um total de 5 estrelas

Both my cats love this food!

Both my cats love this food (1 yo and 13 yo) I was having trouble finding a food my senior could eat and keep down. My 1 yo could finally eat and not constantly feel hungry. A win win for both cats. Unfortunately my 1 yo ended up with really high phosphorus in his blood. I will need to wait for Cat Person to come out with a little lower protein food. I am going to add a little to his new food just because he does like it so much. It's great there is a variety of flavors bur my cats tend to prefer the seafood flavors.

7 de julho de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I'm on the fence about Cat Person

I'm on the fence about Cat Person. I have two cats and one loves wet food and one only likes dry food. Both cats like the dry cat food. The Chicken & Turkey, and the Salmon & Tuna flavors. The kibble is very small. Neither cat liked the wet food, they smelled it but would not even taste it. I just donated the rest to the local animal shelter. However, both cats love the cat treats in the pouches. All of the flavors. It does have a strong odor but I think they have oils in them, they are very runny. I know cat food can be stinky. The customer service is prompt and helpful. My biggest complaint is the shipping. It takes forever to receive the products. Twice I placed an order to ship on a specific day but it didn't even ship until a week later, and taking a week to arrive, leaving me with no cat food and having to go to the store to buy different cat food in the meantime. And like several reviews about excessive packaging I agree, I may get one item in a large box.

2 de julho de 2022
Avaliação não solicitada
logotipo da Cat Person

Resposta da Cat Person

Hi Molly! Thanks so much for your thoughtful review of our brand and services. We're glad to hear that your cats loved the dry food, although we're bummed that the wet food wasn't a hit. We totally understand that cats can be very picky! As for your comments about our ship times, we appreciate your feedback, and we want to make sure we're constantly improving our shipping speed - we want our customers to feel confident they'll never run out of food! Lastly, you make a great point regarding our packaging - we only have 3 box sizes for the time being, which means if your order is just one or two items, the smallest box size we have is still going to be quite large. I'll be sure to pass this feedback along to the rest of our team! Thank you again!

Avaliado com 5 de um total de 5 estrelas

Obvious difference in coat and attitude of 18 yr old cat

My 18 year old cat had stopped being interested in most of her foods. I decided to find a high quality product that would increase her life span. I had no problem transitioning her to Cat Person wet and dry foods. She really loves them. We immediately noticed a difference in her coat and attitude. I would highly recommend this product.

28 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm impressed with Cat Person.

I am a recent subscriber to Cat Person, but I am very impressed so far. I first signed up for the trial pack to make sure my cat would be ok with the food. The trial comes with enough for 2 weeks of food. My cat was thrilled with the selection. I went ahead and kept my subscription. Cat Person emails you before your order ships so you can make changes if you need to do so. They also have an easy cancellation policy, but I haven't needed to use that. My first monthly subscription also came with a free set of scoops and lids that fit the containers perfectly. My cat is happy and I am happy.

23 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I wanted to like Cat Person SO bad.. but NOPE.

I wanted to like Cat Person SO so bad, but unfortunately, I hate it and so does my cat. I want to start by saying that they DO honor the money back guarantee; customer service got back to me quickly and issued a refund that day. However, the issues with shipping, increasing prices, excessive packaging, and food quality are a huge downside to Cat Person and I felt I really needed to leave a review. As so many others have said, the shipping took FOREVER and the amount of packaging is insane… but those aren’t the worst part. The first day or two I gave my cat Cat Person, she seemed to enjoy it, the food looked good and seemed fresh. But once I started opening up more cans I was EXTREMELY disgusted by the quality of the food. Some of the meats, noticeably the beef shreds and the mackerel and bream pate, were literally gray in color and covered in a hardened gelatinous goop (the first few I opened did NOT look like this AT ALL). They looked and smelled awful, I wouldn't even dare feed them to my cat. I opened at least 5 cans of food that looked absolutely repulsive, they DEFINITELY went bad, so now it makes me wonder how old the food they send out is. Some of the food barely had any meat in it at all, mostly just the disgusting goop (I can't even call it gravy). Not only did the food look gross, but my cat would barely eat it after 2 days. She would smell it and just walk away. I am SO disappointed in Cat Person cat food and I will never ever use this service again...
*****EDIT TO ADD: this food definitely gave my cat severe diarrhea. BEWARE!!!

22 de junho de 2022
Avaliação não solicitada
logotipo da Cat Person

Resposta da Cat Person

Hi Lena. We're so sorry to hear that Cat Person didn't work out for your or your cats. We're glad our Customer Experience team was able to help you out. We stand by the quality of our food, and we encourage all customers to follow the slow transition method for introducing any new food to their cats, to avoid any gastrointestinal upset. We include transition instructions with every order: catperson.com/transition-guide

Please don't hesitate to reach out to us at hello@catperson.com if you or your cat need any follow up assistance - we're always here for you, and happy to help.

Avaliado com 5 de um total de 5 estrelas

Our cats love Cat Person

Our cats love Cat Person!

We have two cats, one refuses to eat wet food, despite all of our attempts! The other relishes and loves wet food! So we order a combination of dry food and wet food and it works out so well! We change up the flavors to give the kitties excitement and new diets!

22 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Picky Senior Cat

My senior cat can be very picky when it comes to food. He likes what he likes! But he loves the Cat Person Chicken and Turkey pate! I love having the ability to save half of the cup since he only eats half at a time. Plus the subscription option is great, I love the auto emails so I can skip shipments if needed or add additional treats for my sweet boy!

20 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cats give it five stars

My boys love this food! We have tried several varieties, and while their favorite is the chicken, they come running every time I open a container.

20 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My kitty is my world and deserves the BEST

My kitty is my world! I will only feed him the best and have always done so. However, between the food shipping issues in the last couple of years and him seeming to be not interested in the two high end cat foods I was feeding him, I realized it was time for a change. I first saw an ad for Cat Person on Instagram. I loved that I was able to get a trial pack first. Well let me tell you, my cat devoured it. He loves both the wet and dry foods. I now get my monthly shipment. I loved the things they included like lids, serving spoons, a dry food scoop and even The box that it is shipped and can be turned into a cat toy! I also splurged and bought him the tray and bowl set.
I had to contact customer service a couple of times a question and the answer me back almost immediately -that is very impressive!
I love knowing I am feeding my baby incredibly high quality food!

19 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

GREAT SERVICE! GREAT COMPANY!

I am so impressed with the service I received from Cat Person! My cats didn't love one of the types of food I got for them, and Cat Person was quick to respond and help me. It was great to be treated so well as the customer! I'll definitely be buying from Cat Person again. Great Company!

18 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mr. Picky has met his match!

Loki loves Cat Person food! As soon as I open the package he comes running. Happily Mr. Picky has met his match with Cat Person. I love the quality ingredients and thoughtful packaging. Loki loves the taste, enough said! Would definitely recommend!

17 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gucci & Gotti are hooked on Cat Person…

Gucci & Gotti are hooked on Cat Person food! The "boyz" are so happy and they wait for me to get out of bed in the morning and run to the kitchen waiting "not so" patiently! :) They also do that when I walk in the door after work! They are so funny and I must say, thank you Cat Person!

17 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ya' Never Know with Puff

Both of my cats enjoy Cat Person food. Puff to the point I can no longer have the food sitting on the counter. She likes to use her teeth to shred the foil seal to get bits of food. And I find what's left on the floor. Poor shredded cat container.

17 de junho de 2022
Avaliação não solicitada

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