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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible experience. Ordered on 12th February. Emailed them several times with no reply so after 2 weeks of trying raised a dispute with my bank. Only then did I get an email to say my box was on its... Ver mais

Avaliado com 5 de um total de 5 estrelas

Gorgeous little catnip toy received with love for my fur babies. My little boy Blue went crazy over it, kicking it and throwing it around the room and spent 10 minutes just licking it. He certainly a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was reluctant to subscribe to the cattitude box again after the previous owner let me down, I was contacted by Vikki - new owner - and she offered me a welcome back deal. I was so happy with Vikki... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a surprise Cattitude Box for myself, as I had been feeling really down after spinal surgery and needed something to cheer me up. I can honestly say the box did not disappoint and my feline c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação
  2. Loja de Cestas de Presente
  3. Loja de Souvenirs
  4. Pet Shop

Escrito pela empresa

MEET THE PURRFECT CAT SUBSCRIPTION BOX! We’re the cat’s pyjamas of cat gift boxes, treating you and your cats to premium, unique cat gifts and lifestyle/home accessories every single month. You can also purr-chase one time cat gift box, bi-monthly & multi cat boxes for the cat in your life & yourself! A Box full of ameowzing goodies for you and your cat(s) to share - it is like Christmas every month! Supporting UK handmade small businesses and Cats Protection with 20 years previous experience as a show breeders bringing our extensive knowledge in cat nutrition, behaviour & enrichment in every box


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

85 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Well done Vicki and team Cattitude box…

Well done Vicki and team Cattitude box has been turned around
I rejoined in March 2024 and over the last 6 months Rocky Tabitha and I have been so pleased we renewed when Vicki took over
We have received some lovely original items which we are all happy with

17 de outubro de 2024
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Thank you for joining us again Stefanie and this wonderful review 🖤

Avaliado com 5 de um total de 5 estrelas

Just got my Cattitude box August…

Just got my Cattitude box August ‘Fishing Fun’ and what an amazing box of treats for me and my cat, filled with ELEVEN items packed to the top with handmade quality toys, good quality food & treats, best cat subscription box ever that supports small businesses and charity

2 de agosto de 2024
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Thank you Lisa for your lovely review it’s great to know you enjoy our boxes 🖤

Avaliado com 1 de um total de 5 estrelas

This company is a joke.

This company is a joke.
I paid for two gift boxes to go to my niece but they never arrived. I got a random photo of a person I don't know who could be anyone saying the boxes were delivered, I never got them. Got an excuse that it was sent to a different address. Total nonsense. Told to take them to small claims court but with no contact details of recent owner before new owner took over. Its an absolute joke. I'm sick of being disrespected taking the money and no delivery of packages. How can these people get away with basically stealing money from me. I would give no stars and suggest people avoid. Cattitude is now on its 3rd owner. Something clearly is going on. Emails bounce back and no way to speak to someone on their phone as its not working.

26 de fevereiro de 2024
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Hi Orla, I’m Vikki the new owner and apologise on behalf of the previous owner for your experience, please email me hello@cattitudebox.com for me to rectify this for you 🖤

Avaliado com 1 de um total de 5 estrelas

They have never answered an email

I never received two boxes and they have never acknowledged an email I sent except for the generic 'We answer emails in 72 hours.' Don't waste your time with this company. I eventually figured out how to unsubscribe before they took more money of me.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Hi Katherine, My name is Vikki, and as of this week (March 26th 2024) I have taken over Cattitude Box and now under new ownership.
I am deeply apologetic about the previous owners mistakes and lack of contact regarding Cattitude and am trying to resolve any issues that may still be outstanding.
Unfortunately there has been some bad reviews on Trust Pilot now and I'd love to try and make things better and gain back the trust of everyone who had a bad experience.
Please feel free to reach out to me and I will help.

Avaliado com 1 de um total de 5 estrelas

Avoid avoid avoid

I subscribed for the first time after seeing great things about these cat boxes online.
The boxes are usually shipped on the 20th of each month. On the 25th I still didn't receive my first box so I emailed them and they promptly sent the box.
The contents weren't great - not a specific theme just a mix of different items and not from small businesses like I had expected.
My second box didn't arrive. I sent an email again but this time got no response. I had to go through my bank to get a refund. Despite ignoring my emails and not sending the 2nd box they still try to take money from my bank account. I had to go through my bank to block them from taking money. Still no reply from them. Very very disappointed and actually quite shocked at such bad practice amd poor level of customer service. Definitely wouldn't recommend.

20 de novembro de 2023
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Hi Julie, My name is Vikki, and as of this week (March 26th 2024) I have taken over Cattitude Box and now under new ownership.
I am deeply apologetic about the previous owners mistakes and lack of contact regarding Cattitude and am trying to resolve any issues that may still be outstanding.
Unfortunately there has been some bad reviews on Trust Pilot now and I'd love to try and make things better and gain back the trust of everyone who had a bad experience.
Please feel free to reach out to me and I will help.

Avaliado com 1 de um total de 5 estrelas

I feel completely conned and gullible!

There are now new owners taken over March 2024 this is about the old owners
They have actually replied and if possible I would like to email them if it is the same address
I feel completely conned and gullible!
Do not subscribe!
I used to have a Cattitude subscription and was brilliant until taken over
I stupidly got the introductory box at £17.50 which was left over items from other boxes which I complained and asked to cancel my subscription I was told you couldn’t as a six month subscription
A subscription charge was taken on the 21st March 2023 nothing has arrived and now no emails are being answered
I had asked if there was still a donation to charity but obviously not I have tried to cancel my subscription but cannot what a con

12 de abril de 2023
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Hi Stephanie, My name is Vikki, and as of this week (March 26th 2024) I have taken over Cattitude Box and now under new ownership.
I am deeply apologetic about the previous owners mistakes and lack of contact regarding Cattitude and am trying to resolve any issues that may still be outstanding.
Unfortunately there has been some bad reviews on Trust Pilot now and I'd love to try and make things better and gain back the trust of everyone who had a bad experience.
Please feel free to reach out to me and I will help.

Avaliado com 1 de um total de 5 estrelas

Disgusted

I have received two general emails but when I tried to respond I had them ounce back to me. I've tried to ring them several times today and the phone is constantly engaged. Having read other reviews I'm one of many. I paid a 6 month subscription in Sept and have only received one box since then. I'm in agreement that it's since the take over. The quality and customer service has really gone downhill. I would like a refund really as by my reckoning I'm down at least £53 + . Any response would be good from them.

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Hi Jacquie, My name is Vikki, and as of this week (March 26th 2024) I have taken over Cattitude Box and now under new ownership.
I am deeply apologetic about the previous owners mistakes and lack of contact regarding Cattitude and am trying to resolve any issues that may still be outstanding.
Unfortunately there has been some bad reviews on Trust Pilot now and I'd love to try and make things better and gain back the trust of everyone who had a bad experience.
Please feel free to reach out to me and I will help.

Avaliado com 1 de um total de 5 estrelas

Horrendous since takeover

Agreed since the takeover I have been missing two boxes. the emails are not being answered, I have a YouTube channel where I open the boxes and I have stated this on the channel, I am now missing what will be three boxes if August doesn’t come. I paid for a year. We will see what happens.

10 de agosto de 2022
Avaliação não solicitada
logotipo da Cattitude Box

Resposta da Cattitude Box

Hi Feliine Fine, My name is Vikki, and as of this week (March 26th 2024) I have taken over Cattitude Box and now under new ownership.
I am deeply apologetic about the previous owners mistakes and lack of contact regarding Cattitude and am trying to resolve any issues that may still be outstanding.
Unfortunately there has been some bad reviews on Trust Pilot now and I'd love to try and make things better and gain back the trust of everyone who had a bad experience.
Please feel free to reach out to me and I will help.

Avaliado com 5 de um total de 5 estrelas

Great gift.

I purchased the Christmas box as a one off gift for a cat lover.
This box was well recieved by both cats and human. The treats included for the cats will become a regular purchase as the cats were breaking into the box before it was even opened.
Highly recommended as either a one off purchase or as a subscription.

16 de dezembro de 2021
Avaliado com 4 de um total de 5 estrelas

It first box… first of many!

My cat family loves the food and the poppy toy. All 5 enjoyed those. The blanket was super soft, however it went unnoticed as they have so many. The human products were great too. Would like to see more items for them instead of me but it was a wonderful time when they all came over to see what came in the mail for them. They loved the box too!
This was my first box and a trial run, glad to say I have subscribed for the monthly box now. Anything for my babies!

8 de dezembro de 2021
Avaliado com 1 de um total de 5 estrelas

It never came.

It never came. No one else got it either. I already checked. Cattitude should email me to resolve the problem. My address hasn’t changed since I placed my order.

31 de outubro de 2021
logotipo da Cattitude Box

Resposta da Cattitude Box

*Edited*
Hi Jennifer
Could you please get in touch with your up to date address via email? We’ll do everything we can to put it right.
Many thanks
The cat ladies.

———————
Hi Jennifer,
Our tracking shows that your latest box was delivered on the 19th of October. Could you please check if anyone else received the parcel on behalf of you?
Many thanks
The cat ladies.

Avaliado com 5 de um total de 5 estrelas

Fab purchase

Speedy delivery, great selection of items inside, and most importantly, the cat was very entertained (even with the packaging)!

22 de setembro de 2021
logotipo da Cattitude Box

Resposta da Cattitude Box

Thank you so much for your feedback Hannah! Glad you liked the goodies and your cat was happy 😻

Avaliado com 3 de um total de 5 estrelas

Some of the stuff was a bit childish…

Some of the stuff was a bit childish for a grown woman and some of the stuff I wouldn’t use like for example a car air freshener because I can’t drive

17 de setembro de 2021
logotipo da Cattitude Box

Resposta da Cattitude Box

Thank you so much for your feedback Rhianna! Sorry to hear this box didn’t live up to your expectations. I’ll pass your feedback to the cat lady team.

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