I purchased 3 types of caviar and all of them were fresh and delicious. They were delivered by the next day. I will definitely be purchasing more.
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Veja o que dizem as avaliações
Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... Ver mais
A empresa respondeu
***Edit** caviar hub tried to flag my review as defamation. But good news trust pilot said that was false. What a joke of a company DO NOT SUPPORT CAVIAR HUB Customer service is everythin... Ver mais
A empresa respondeu
You guys have awesome selection, and I absolutely love that you are a Canadian company. My order came in like 2 days flat, and it was packaged excellently. I wasn't able to be at home for the de... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Informações de contato
Montreal, Canadá
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Excelente
197 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Niculae,
Thank you for your review and feedback. We are sorry to hear that you did not like your order.
Feel free to email us with more details so we can look into this further for you. Your satisfaction with our products and service are extremely important to us.
Great customer service
Excellent customer service. Very quick to answer questions on line… even on a Sunday.
3 de setembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Catherine, thank you for your review and kind words. We hope you enjoy your order and look forward to serving you again soon!
need to update website on time.and I…
need to update website on time.and I order trout roe but what I receive is samen roe.
I will order again on november. I hope this mistake will be fix
2 de setembro de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Chris,
Thank you for your review and sorry to hear that one of the products in your order was incorrect. Please get in touch with our team so we can refund you for the items you received incorrectly.
We look forward to speaking with you!
Nothing has arrived and there’s been no…
Nothing has arrived and there’s been no confirmation of the revised order given the product that is sold out.
27 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Kristy,
Thank you for your review. We were waiting to hear back from you to see if you wanted us to ship an alternative product or cancel the order.
We sent you an email and left you two voicemails but we unfortunately never heard back from you.
We have refunded your order in full in the meantime.
Feel free to get in touch with our team if you would like to place a new order :)
Very fast delivery
21 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Olga,
Thank you for your review! We hope you enjoy your order and look forward to serving you again soon :)
Although the company was very helpful
Although the company was very helpful, my order was delayed, likely due to the flooding that has been causing chaos in the Montreal area. I certainly don't blame CaviarHub or Purulator for the inability to get the product to me in time.
Update: Caviar Hub wouldn't cancel my order, because of the 48 hour fine print on the website. On the phone with Caviar Hub when I was initially making inquiries, I had been really clear that there was only one day that would work for receiving the delivery, and Caviar Hub should have told me that they couldn't guarantee it and I wouldn't have bought it.
We managed to adjust things so that there was a slightly longer delivery window (part way into the next day), and the package coincidentally and fortunately arrived less than 5 minutes before the recipients had to leave. The caviar we got was delightful, but one of the items was missing from our order.
I feel like they meant well, but there is obviously a lack of attention to detail.
16 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Jo,
Thank you for your review! Your order was successfully delivered on Friday morning, still within the advertised 24-48 hour promise :)
Please don't hesitate to contact our team should you need any other help. We look forward to serving you again soon!
Was first time and I'm going to buy, on worder to get free delivery.
The product is very good.
10 de agosto de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Eugen,
Thank you for your review. We are so happy to hear that you liked our salmon roe! We look forward to serving you again soon!
The product never showed up
8 de julho de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Robert,
Please accept our sincere apologies. UPS lost your package and could not provide us with a detailed update. A full refund was issued to you as soon as you informed us of the issue.
Please don't hesitate to contact us if there's anything else we can do for you.
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Christina,
Thank you for your review! We hope you enjoyed your order and look forward to serving you again soon!
Excellent
Customer Service was Fantastic! My order arrived the very next day in a cooler and ice pack. I will definitely order from Caviar Hub again.
25 de junho de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Robert,
Thank you for your review! We hope your special guest enjoys their caviar :) We look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Lee,
Thank you for your review! We hope you enjoy your order and look forward to serving you again soon!
Good salmon roe
Good salmon roe, not quite as red or sweet as others I’ve had but still good. Thankful I could purchase it online.
23 de março de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Cindy!
Thank you for your review. For something more red and sweet we recommend our Trout Roe, it's super delicious! We look forward to serving you again soon!
On time delivery but lukewarm product
30 de maio de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Martin, thank you for your review. We are sorry to hear this and extremely surprised that your order arrived lukewarm given that it was delivered in under 24 hours.
One of our team members will contact you for more information to see if there was an issue with the packaging to ensure this doesn't happen again in the future.
We really appreciate your feedback!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Lamont,
Thank you so much for your kind words! We look forward to serving you again soon!
Best service
21 de março de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Kelly,
Thank you for your review! We look forward to serving you again soon!
Service was fantastic
Service was fantastic. Had a call as my shipment was running late and they were monitoring it! Unfortunately it was late and spoiled. No fault of theirs but rather the shipping company. They are sending a replacement!
1 de abril de 2024
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Kim!
Thank you for your review. Your patience and understanding are greatly appreciated! Your new order is shipping out today.
We look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Lei,
Thank you for your review and feedback! We are happy to hear that you liked your order and look forward to serving you again soon!
PS: We sell our caviar in 28g and 50g jars so that you can enjoy it perfectly fresh as needed. Once a jar is opened it must be consumed within 48 hours so larger formats are not ideal for most customers. Thank you for your understanding!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Iana,
Thank you for your review! We hope you are enjoying your order and look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Richard,
Thank you for your review! We hope you are enjoying your order and look forward to serving you again soon!
Resposta da CaviarHub - Caviar & Gourmet Food
Hi Leanne!
Thank you so much for your review. We are stoked to hear that your order arrived quickly!
We hope you enjoy your order and look forward to serving you again soon!
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