Cavinoo Uk Avaliações 

Purchased dm58 Cavinno watch on 19th June 2026, was impressed by there advert showing the watch screen being used to crush walnuts and by someone drilling into the screen,however after only a few weeks a scratch occurred and I contacted them.
The texts were as follows..
ME.....
Thankyou for your reply, my complaint is the above scratch that happened during normal activity, I'm either at home or going for normal walks etc, certainly not doing anything to adventurous so I can't believe my watch got this scratch within weeks of it's purchase especially when I see you advertised it with this type of picture

That gives the impression a drill wouldn't damage the glass ! Surely falsely suggesting the screen can't be scratched.... Certainly not by the everyday normal activity of a 67 year old lol.
Thankyou.
Mr R Williamson.

THEM.....
​Dear Customer,

Thank you for contacting us.

We completely understand your disappointment. Purchasing the watch as recently as June 19th and noticing scratches on the screen after daily walks is certainly frustrating, and we sincerely apologize for the unsatisfactory experience.

To explain the situation objectively, the watch screen is made of standard mineral glass, which has a specific level of hardness. During daily use, the screen can easily come into contact with fine dust, sand, keys, or clothing fasteners (such as buttons or zippers) in pockets or bags. Even the friction from sleeves carrying micro-sand particles during a walk can cause subtle surface scratches.

Because microscopic hard particles in everyday environments can gradually mark the glass, this type of wear is not considered a manufacturing defect and is unfortunately not covered under our free warranty or replacement policy.

We truly appreciate your understanding, and please feel free to reach out if you have any other questions.

Best regards,

ME...
So basically sand,house/car keys and buttons can cause scratches on the screen but using the watch screen as a hammer cracking nuts or using my electric drill and drilling directly onto the glass has no effect ? You very clearly advertise the watch to withstand these activities which in my mind is grossly misleading and definitely gives the purchaser a false impression to the scratch resistance of the screen.
I will be very interested in finding out if your other customers or future ones
agree with me....

So I don't recommend this product or that anyone purchase it.... definitely stay clear !!

Awful product check refunds policy as equally awful

I do NOT recommend purchasing anything from this company. I purchased the Cavinoo router for $199. It took ages to arrive and when it did the problems started nearly immediately. The signal drops randomly every 20-40 minutes, and at times will not broadcast at all. I reached out to customer support and was told if I sent a video of the issue I would be able to return it. This turned into weeks of back and forth arguing with them about the defective router. I finally had to file a chargeback with my credit card, which is now in dispute and might take 3 months to resolve. Steer clear!!

This is a scam. They send you outdated material that does not work and then you need to pay a fortune to ship it mback to China. They don't pick up their product and say they won;t reimburse you. Thank God, I bought with Visa and got my money back but they harrass you with email after email generated by AI it seems.

Delayed shipping, then no response to multiple emails requesting (as required) an RMA as it arrived too late and no longer needed. 20% restocking fee is inappropriate these days.

Avoid this fraudulent company, should be stopped by trading standards.
And not allowed to sell in UK.
Bought a watch raised a refund from credit card company.
Sekoda actually refunded me.
Credit card company closed the complaint.
Now they are hounding me for payment,
threatening emails and saying it will affect my credit score.
They have been told to collect there product.
I cancelled the purchase 24 hours after purchase,
the request was ignored.
Sent them a copy of repayment from them and not my credit card company.
AVOID AT ALL COST A DISGUSTING COMPANY

BEWARE: This company ships from China, so you basically can't return anything without paying a fortune and hoping it gets back to them and then maybe they will give you a return. And they only allow 14 days for returns. I had a router that I bought by mistake. Here's the email they sent me when I asked about returning it:

Return the item for a refund, with the following conditions:
You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
A 15% handling fee will be deducted from the refund
The return process takes approximately one month
Return shipping costs are approximately £35 (please check with your local post office for exact rates)
You must provide tracking information
Refund will be processed after we receive the item
Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.

This company's website makes it appear that they are US based.

Please be aware, if you are ordering from Cavinoo Uk it is EXTREMELY difficult to return an item. After 4 emails asking for a return address, I have finally been offered a return address along with the following terms:
Dear customer,
We are sorry to hear that you still want to return the product.
To proceed with the return, please review our return policy outlined below:
Return Conditions:
1.You are responsible for all shipping costs, including the initial delivery cost and the return shipping cost to Hong Kong.
2.A 15% handling fee will be deducted from your refund.
3.The return process takes approximately one month.
4.Return shipping costs are approximately £35. Please check with your local post office for exact rates.
5.You must provide tracking information.
6.The refund will be processed after we receive the item.
7.Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item.
Return Address:
2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China
Postal code: 523730
Recipient: Huang Haodi (VY0112)
Phone number: +86 13312988847
Kindly Reminder:
1.Please put a note in the package with the order number XXXXXX so that we can issue a refund to you once receiving the returned package.
2.Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.

Please, please, please read the refund policy when purchasing an item, as it’s basically impossible to return an item if you simply change your mind. The item was £129.00. As above I have to pay out £35.00 in postage and then I am deducted a 15% handling fee, just because I changed my mind! BE CAREFUL. I definitely would not recommend this company for a UK shopper

I purchased a doorbell security camera,which was advertised as subscription free. It was £115. It took a while to arrive but I eagerly set it up. However,in order to play back the recordings of any activity,it required a subscription charge !! I contacted the customer services via the given email address,which was an odd one and immediately raised alarm bells. After several attempts to contact them in order to get the return details I realised I had been probably been conned . It is now in the hands of my bank to try and reclaim my money. Do not deal with this "company"!

GPS Smart watch looked very good and whilst not up there with a Garmin still looked good with lots of features. That is where it ended, apart from the time and messaging notifications, nothing else came anywhere near their advertising. I paid £139.00 I put it through its paces in the gym but it failed to record accurately my various workouts. Emails to the company were ignored. The email address on the site for boyh8794 (cannot list full email) should have rang alarm bells, but no response there. The support at cavinoo dot com (Email address not allowed)went unanswered so it is now with my credit card company to take up the matter - AVOID THEM AT ALL COST