I had a problem with a cancelled ATM payment showing on my account Keshawn was able to reassure me this would be refunded and explained why it was currently showing. He was very helpful and he was abl... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Got through on 0333 number immediately. No wait. I had locked myself out of my account. Very polite operator. Nothing was too much trouble. Even when line went dead, Keshawn rang me straight back. Wh... Ver mais
A empresa respondeu
Can’t recommend this card and the customer service enough ✨✨ Been using it for nearly 4 years while travelling all over Asia , Malaysia and Australia Customer Service has always been within 24... Ver mais
A empresa respondeu
To cut a long story short, I had a problem with a renewed Caxton card being lost in the post. Via email, I was in touch with Keshawn Farquharson, who was brilliant from start to finish via email t... Ver mais
A empresa respondeu
4,8
Excelente
6 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful guy
Very helpful guy, sorted things out straight away. Very polite. Many thanks Keshawn!
17 de abril de 2026
Avaliação não solicitada
Customer service amazing
quick response and a polite reply
17 de abril de 2026
Avaliação não solicitada
Very friendly and professional customer…
Very friendly and professional customer service.
17 de abril de 2026
Avaliação não solicitada
Very helpful and proactive.
17 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Very helpful call handler
Very helpful call handler. Very clear diction and easily understood. A pleasant change from the usual call centre experience.
16 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly for you, and we thank you for your review.
Quick and efficient service
I rang in to changed my contact email address...nothing could have been more simple and secure
16 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
We appreciate you sharing your experiences with us! It's wonderful to know that our customer service team are helpful, friendly, and dedicated to assisting our customers quickly and efficiently We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Keshawn rocked my world!
1 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Efficient and well designed processes…
Efficient and well designed processes make this a very easy company to deal with
15 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Extremely helpful support
I had a problem with a cancelled ATM payment showing on my account Keshawn was able to reassure me this would be refunded and explained why it was currently showing. He was very helpful and he was able to put my mind at rest
15 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
Thank you for a great review we are so pleased to hear that Keshawn was able to assist you with resolving your atm query and proved to be very helpful, we will be sure to let him know he has received great feed back. Thanks once again
Second Card
KNOWLEDGEABLE OPERATIVE WHO ANSWERED ALL MY QUESTIONS IN A VERY PLEASANT MANNER.
14 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of after speaking with Keshawn. Thank you for your many years of custom and feedback.
-WhatsApp a great new addition
Love being able to chat on WhatsApp- as always your staff- this time Lauren- really efficient, fast, professional and so very friendly- fantastic combination
14 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
Thank you for leaving us a great review, we are pleased to hear Lauren was able to assist you via whatsapp recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand.
Excellent service
Answered quickly enquiry dealt with efficiently with courtesy and humour
13 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Resposta de caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let them know they have received great feed back. Thanks once again
Resposta de caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Ten out of ten for customer service and…exemplary service
Ten out of ten for customer service and resolving challenges.
The service was exemplary and I am so grateful for the help I received.
That’s why I stay with these guys.
13 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let the team know they have received great feed back. Thanks once again
Customer support responded quickly and…
Customer support responded quickly and efficiently keeping me informed throughout the process
13 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
We're happy to hear that your problem was resolved by quickly. Thank you for sharing your positive experience with us, we appreciate it.
Problem solved straight away
Problem solved straight away
11 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Caxton Customer Services are Superb
I have had to ring Caxtons customer services on two occasions in the last six months, through problems created by me and not their card or service.
On both occasions , once connected I was dealt with in a very professional and courteous manner.
Not only were the customer services persons sympathetic to my self induced problems but could immediately remedy and rectify the problems within minutes.
In a world of chat bots and endless waiting on the phone followed by endless options to ring different single digit numbers to actually talk to a human, often in an accent that is not easy to understand, this Caxton experience was refreshingly delightful.
A superb experience from Caxton, thank you , you choose and train your personnel exceptionally well.
4 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Excellent service
When i called caxton i got through to Hugo this young man was very pleasant at all times and he couldnt do enough to sort out my complaint which he did within 10mins he was always polite and respectful during our conversation caxton should have more people like Hugo
10 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Caxton support is top notch
Caxton support were very helpful with ordering a replacement card for me. A great service - both effective and friendly.
10 de abril de 2026
Avaliação não solicitada
Resposta de caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that Keshawn was able to assist you with your account and a new card was ordered for you. We will be sure to let him know. Thank you once again.
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