CBD Oil King Avaliações 

Resposta da CBD Oil King

1 de fev. de 2024

Hi Ricky,

I am not sure how or why you are saying you successfully cancelled your order. The ONLY way to cancel your order after payment has gone through is to get in touch with us. There is no capability to cancel the order yourself.

Secondly there has been no contact from yourself to us. I have checked our phone logs, email logs and our contact form logs on our site. There is nothing from yourself to us.

Maybe you had us confused with a purchase with another company?

If not, and you wanted to cancel your order you are more than welcome to return the products back to us for a full refund, provided they have not been opened and are in its original packaging. Please reach out to us using the contact form on our website or email hello@cbdoilking.co.uk if you cannot locate the returns address.

Yours sincerely,

Maggie H
Chief Customer Officer
CBD Oil King

Resposta da CBD Oil King

30 de jan. de 2024

Hi Sean,

Thank you for taking the time to write a review although these Trustpilot reviews are meant to be for our service as a retailer.

Secondly it would have been courteous to reach out to us (best is via email) that your pen was faulty before leaving a review. We do provide replacements without cost to our customers when they receive faulty goods.

Claudia, our warehouse manager will be reaching out to you to begin the replacement process.

Yours sincerely,

Maggie H
Chief Customer Officer
CBD Oil King

Resposta da CBD Oil King

15 de jan. de 2024

Hi Syed,

Please check your junk/spam folders as you should have received shipment emails with tracking information.

You may also log into your account and you should be able to see tracking numbers there as well.

Your orders are due to be delivered tomorrow before 1pm.

Please remember that bulk isolate orders have a 4 working day lead time so your order is ahead of schedule.

Best wishes,

Maggie H
Chief Customer Officer

Resposta da CBD Oil King

Atualizado em 30 de jan. de 2024

Hi Deborah,

You had reached out to our team stating that your cbc rechargeable stronglife vape stopped working.

You confirmed over the phone that you had made a mistake in leaving a review for us for a vape pen you bought from elsewhere.

We kindly ask that you remove this review or modify it to reflect our service to you.

Yours sincerely,

Maggie H
Chief Customer Officer
CBD Oil King

Resposta da CBD Oil King

10 de jan. de 2024

Hi Aaron,

We apologise on Royal Mail's behalf for the delay. All Tracked 48 orders dispatched on the 2nd of Jan are stuck in Royal Mail and this includes your order. We have not had a promising reply from Royal Mail so we are sending out affected orders again via Tracked 24.

Your order is due for re-dispatch tomorrow.

It would have been courteous for you to reach out to us first to let us know you still haven't received your order.

Yours sincerely,

Maggie H
Chief Customer Officer
CBD Oil King

Resposta da CBD Oil King

10 de jan. de 2024

Hi Shareace,

We can only apologise on Royal Mail's behalf here. Your order was dispatched on the 2nd of Jan but it still seems to be stuck with RM. All orders that were dispatched via tracked 48 on the 2nd are stuck.

As such we are re-dispatching affected orders including yours today (10th of Jan) via Tracked 24 so it should be with you tomorrow (Thursday 11th).

It would have been courteous to reach out to us first before leaving a review.

Yours sincerely,

Maggie H
Chief Customer Officer
CBD Oil King

Resposta da CBD Oil King

Atualizado em 8 de jan. de 2024

Hi Bryan,

EDIT 2: [Understood. Just to re-iterate, we will be re-dispatching affected orders this coming Weds if tracking doesn't update and there is no movement. This will include your order as well.]

EDIT: [The only contact we have had from you is this review. Please check where you have sent your message last week as we haven't received it and nor is it in any of our spam/junk folders.

Further to our message below, we spoke with RM today again and the response was not a great one. The only added information they could give was that they treated Tracked 48 as 2nd class over the busy period.

The estimated delivery date was originally Thursday last week, which as of today makes it a delay of 2 working days.

As such our directors are discussing re-dispatching all affected orders this coming Weds via Tracked 24 if tracking has not updated or shows movement. If things move smoothly this would amount to a total delay of 5 working days.

We do apologise for this delay, but I hope you can appreciate the position RM has put us in by delaying a whole bag of parcels.]

Firstly let us apologise on Royal Mail's behalf for the delay.

We got off the phone with Royal Mail earlier today as we have seen this problem with all Tracked 48 orders that were dispatched on the 2nd of January.

They said the delay is due to the backlog from the Christmas and New Years parcels. They do have your package, however it is waiting at a local mailing centre to be scanned by RM staff.

What you are seeing in tracking currently is what happens when RM driver collects packages from our warehouse. They collect in bags and do not scan individual parcels so the tracking updates to say they are expecting it and sender has dispatched the item. The bags of parcels are then dropped off at an RM mailing centre where RM staff open the bags and then scan the individual parcels.

RM have advised us that they expect to do this today with so hopefully tracking will update soon.

We are monitoring this and will re-chase RM on Monday if there has been no movement or update by then.

Hopefully your order will arrive sooner rather than later.

It is unfortunate that you decided not to reach out to us, but leave a review instead.

Yours sincerely,

Maggie H
Chief Customer Officer
CBD Oil King